International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
International Journal of Engineering Research and Development (IJERD)IJERD Editor
journal publishing, how to publish research paper, Call For research paper, international journal, publishing a paper, IJERD, journal of science and technology, how to get a research paper published, publishing a paper, publishing of journal, publishing of research paper, reserach and review articles, IJERD Journal, How to publish your research paper, publish research paper, open access engineering journal, Engineering journal, Mathemetics journal, Physics journal, Chemistry journal, Computer Engineering, Computer Science journal, how to submit your paper, peer reviw journal, indexed journal, reserach and review articles, engineering journal, www.ijerd.com, research journals,
yahoo journals, bing journals, International Journal of Engineering Research and Development, google journals, hard copy of journal
Quality Management System A Much Needed Tool to Ensure Total Quality ManagementYogeshIJTSRD
The demand for quality products in the market has increased drastically in the past several decades. Thus, to survive in the competitive world it has become very important for every organization to have a well structured and planned management system. The system encompasses all aspects, it not only works outside the organization but also strengthens the core and delivers a top quality product to the end user. In order to deliver the top notch product total quality management has merged out of the quality management system and has enhanced the efficiency of the organization to produce a quality product to many folds. Quality management system along with the total quality management leads the organization to reach the zenith of zero percent defect and hundred percent customer satisfaction. This review article helps you to understand the intertwined concept of the quality management system and total quality system within the organization. They both share the same vision of customer satisfaction by producing the top quality product yet work on different levels to achieve it by using different techniques. Ms. Soumya Pathak | Ms. Swarnima Negi | Dr. Sachdev Yadav "Quality Management System: A Much-Needed Tool to Ensure Total Quality Management" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-3 , April 2021, URL: https://www.ijtsrd.com/papers/ijtsrd39975.pdf Paper URL: https://www.ijtsrd.com/management/management-development/39975/quality-management-system-a-muchneeded-tool-to-ensure-total-quality-management/ms-soumya-pathak
The study investigated the Quality Improvement Practices (QIP) of selected small medium industries (SMIs
hereafter) namely the E&E manufacturers in Malaysia. The objectives of this study are to investigate the influence of
the quality improvement practices (QIP) among Malaysian E&E manufacturers on their compliance performance.
The quality improvement level of twelve QIP; seven soft factors and five hard factors, were determined in the study.
Later, the improvement level of the QIP was compared according to the manufacturers‟ size, ownership, length of
operation, and ISO status. A quantitative research method, which involved the distribution of a set of questionnaires,
was used in the study. Another important aspect of the research is to identify relevant soft and hard factors that need
emphasis in future trainings by the QIP trainers. As the sole assessor of Product Certification compliance for the
manufacturers in Malaysia, SIRIM QAS has the data on the Malaysian manufacturers‟ compliance performances.
Based on the data, it can be concluded that Malaysian SMIs are still struggling in implementing quality improvement
practices. The data has yielded interesting findings related to the identified soft and hard factors that need further
emphasis in future trainings. The findings provided recommendations for future trainers of QIP
IJRET : International Journal of Research in Engineering and Technology is an international peer reviewed, online journal published by eSAT Publishing House for the enhancement of research in various disciplines of Engineering and Technology. The aim and scope of the journal is to provide an academic medium and an important reference for the advancement and dissemination of research results that support high-level learning, teaching and research in the fields of Engineering and Technology. We bring together Scientists, Academician, Field Engineers, Scholars and Students of related fields of Engineering and Technology
International Journal of Engineering Research and Development (IJERD)IJERD Editor
journal publishing, how to publish research paper, Call For research paper, international journal, publishing a paper, IJERD, journal of science and technology, how to get a research paper published, publishing a paper, publishing of journal, publishing of research paper, reserach and review articles, IJERD Journal, How to publish your research paper, publish research paper, open access engineering journal, Engineering journal, Mathemetics journal, Physics journal, Chemistry journal, Computer Engineering, Computer Science journal, how to submit your paper, peer reviw journal, indexed journal, reserach and review articles, engineering journal, www.ijerd.com, research journals,
yahoo journals, bing journals, International Journal of Engineering Research and Development, google journals, hard copy of journal
Quality Management System A Much Needed Tool to Ensure Total Quality ManagementYogeshIJTSRD
The demand for quality products in the market has increased drastically in the past several decades. Thus, to survive in the competitive world it has become very important for every organization to have a well structured and planned management system. The system encompasses all aspects, it not only works outside the organization but also strengthens the core and delivers a top quality product to the end user. In order to deliver the top notch product total quality management has merged out of the quality management system and has enhanced the efficiency of the organization to produce a quality product to many folds. Quality management system along with the total quality management leads the organization to reach the zenith of zero percent defect and hundred percent customer satisfaction. This review article helps you to understand the intertwined concept of the quality management system and total quality system within the organization. They both share the same vision of customer satisfaction by producing the top quality product yet work on different levels to achieve it by using different techniques. Ms. Soumya Pathak | Ms. Swarnima Negi | Dr. Sachdev Yadav "Quality Management System: A Much-Needed Tool to Ensure Total Quality Management" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-3 , April 2021, URL: https://www.ijtsrd.com/papers/ijtsrd39975.pdf Paper URL: https://www.ijtsrd.com/management/management-development/39975/quality-management-system-a-muchneeded-tool-to-ensure-total-quality-management/ms-soumya-pathak
The study investigated the Quality Improvement Practices (QIP) of selected small medium industries (SMIs
hereafter) namely the E&E manufacturers in Malaysia. The objectives of this study are to investigate the influence of
the quality improvement practices (QIP) among Malaysian E&E manufacturers on their compliance performance.
The quality improvement level of twelve QIP; seven soft factors and five hard factors, were determined in the study.
Later, the improvement level of the QIP was compared according to the manufacturers‟ size, ownership, length of
operation, and ISO status. A quantitative research method, which involved the distribution of a set of questionnaires,
was used in the study. Another important aspect of the research is to identify relevant soft and hard factors that need
emphasis in future trainings by the QIP trainers. As the sole assessor of Product Certification compliance for the
manufacturers in Malaysia, SIRIM QAS has the data on the Malaysian manufacturers‟ compliance performances.
Based on the data, it can be concluded that Malaysian SMIs are still struggling in implementing quality improvement
practices. The data has yielded interesting findings related to the identified soft and hard factors that need further
emphasis in future trainings. The findings provided recommendations for future trainers of QIP
Quantitative Research Modelling: Hard and Soft Criteria of Total Quality Serv...inventionjournals
The major intend of this research study is on hard and soft criteria of Total Quality Service (TQS) in ISO 9001 certified SME’s in TamilNadu. The nature of the research is exploratory method, and the sample size is 401 respondents from purposively selected ISO 9001 certified SME’s companies in TamilNadu with regard to the hard and soft criteria of TQS. First the analysis of the general profile of SME’s is given and data collection method used in the research is ―Questionnaire Method‖. Data has been analyzed by using SPSS 20.0 & Smart PLS 3.0. Findings, suggestions and conclusions were made by keeping an eye on the research objectives.
TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction.
Impact of Cost of Quality on Total Quality Management in Garment Industryijtsrd
There is a very much need to take a new perspective to gain a competitive advantage in this modern era of consistently increasing of competition. This has accommodated to implement quality management in RMG Ready made garment Sector. As it has much importance in maximizing the productivity and minimizing the cost of operation. But it requires spending huge cost expenses which doesn't guarantee a desired outcome. This study is taken up with the intention to evaluate the extent how cost spend on quality is advantageous to organization. To perform this study we have used some data analysis tools to analyze the collected data which were collected through survey method and discovered that evaluation of cost of poor quality will help to implement appropriate quality policy which minimize the cost and helps to reach the standard of the customer. Prof. Lakshminarayana. N | Kusuma. P ""Impact of Cost of Quality on Total Quality Management in Garment Industry"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd23857.pdf
Paper URL: https://www.ijtsrd.com/management/strategic-management/23857/impact-of-cost-of-quality-on-total-quality-management-in-garment-industry/prof-lakshminarayana-n
Quality Management System in Operations of Companies: A Case Study of North B...inventionjournals
The study was exploratory in nature and was conducted on the companies with ISO 9001 standard certification, situated at different parts of North Bengal (northern part of West Bengal, India). The study is aimed to assess ISO 9001 Quality Management System's (QMS) awareness level, types of companies opting it, causes for seeking certification, understanding the roles and responsibilities of the management of the companies, certifying bodies, consultants, employees of the companies, customers requirements, recognize difficulties, challenges and issues in implementation, advantages received and future prospects. The study illustrates that ISO 9001 Quality Management System is helpful in enhancing organizational performance. The companies experience benefits after its implementation. It helps in improvement of customer needs, satisfaction and demands, better documentation and improvement in the efficiency of the quality system. The study further shows that the effective implementation of QMS is facing difficulties due to some barriers like no serious involvement of top management in the process, lack of participant’s positive perception and lack of skilled personnel. It also appears from the study that significance of QMS is diminishing slowly due to its paperobsessed practice.
There is an increasing trend in competition on the global market and this has compelled many manufacturing and service companies to revise their understanding of quality. Customers today make informed choices and patronize products and services based on their quality. There are also regulations which are established by government agencies to ensure that products and services are of expected quality that satisfies the needs of the customer. This demand from customers has triggered a need for manufacturing companies to always provide quality products to stay in competition. Provision of quality products has a cost element attached to it. The study was a case study and focused on the assessment of cost of quality and its effect on manufacturing performance. There have been several researches that have shown the relevance of cost of quality assessment in a manufacturing firm. This research looks at cost of quality with specific emphasis on the classical P-A-F (Prevention-Appraisal-Failure) cost model and tries to ascertain its effects on manufacturing performance. The study focused on Special Ice Company Limited as a case study. The study employed three categories namely, cost of prevention, cost of appraisal and cost of failure as a proxy for cost of quality on the manufacturing performance. A sample of 80 participants was randomly selected for this study. Primary data was collected and analyzed. The findings show that the cost of quality element like cost of external failure and cost of appraisal had a statistically significant impact on the manufacturing performance of the company. A semi-structured interview was also conducted with the Manager Director to further understand the posturing of the top management with regards to the study. The study recommended that the organization make a conscious effort to sensitize employees to understand the cost of quality and its implications on the manufacturing performance of the company and also appraise their production processes at all times and ensure their entire staff adhere to accepted procedures. Again, the study also recommended that top management get actively involved and make a conscious effort to incorporate the cost of quality in their decision-making process and get all staff to align and adhere to it and also pay close attention to customer complaints act on it to improve on the products.
Quality is no longer an "optional extra", it is a requirement for all organizations. No organization will survive without providing the quality their customer's expect and demand. This is an introduction to quality and TQM.
Quantitative Research Modelling: Hard and Soft Criteria of Total Quality Serv...inventionjournals
The major intend of this research study is on hard and soft criteria of Total Quality Service (TQS) in ISO 9001 certified SME’s in TamilNadu. The nature of the research is exploratory method, and the sample size is 401 respondents from purposively selected ISO 9001 certified SME’s companies in TamilNadu with regard to the hard and soft criteria of TQS. First the analysis of the general profile of SME’s is given and data collection method used in the research is ―Questionnaire Method‖. Data has been analyzed by using SPSS 20.0 & Smart PLS 3.0. Findings, suggestions and conclusions were made by keeping an eye on the research objectives.
TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction.
Impact of Cost of Quality on Total Quality Management in Garment Industryijtsrd
There is a very much need to take a new perspective to gain a competitive advantage in this modern era of consistently increasing of competition. This has accommodated to implement quality management in RMG Ready made garment Sector. As it has much importance in maximizing the productivity and minimizing the cost of operation. But it requires spending huge cost expenses which doesn't guarantee a desired outcome. This study is taken up with the intention to evaluate the extent how cost spend on quality is advantageous to organization. To perform this study we have used some data analysis tools to analyze the collected data which were collected through survey method and discovered that evaluation of cost of poor quality will help to implement appropriate quality policy which minimize the cost and helps to reach the standard of the customer. Prof. Lakshminarayana. N | Kusuma. P ""Impact of Cost of Quality on Total Quality Management in Garment Industry"" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-3 | Issue-4 , June 2019, URL: https://www.ijtsrd.com/papers/ijtsrd23857.pdf
Paper URL: https://www.ijtsrd.com/management/strategic-management/23857/impact-of-cost-of-quality-on-total-quality-management-in-garment-industry/prof-lakshminarayana-n
Quality Management System in Operations of Companies: A Case Study of North B...inventionjournals
The study was exploratory in nature and was conducted on the companies with ISO 9001 standard certification, situated at different parts of North Bengal (northern part of West Bengal, India). The study is aimed to assess ISO 9001 Quality Management System's (QMS) awareness level, types of companies opting it, causes for seeking certification, understanding the roles and responsibilities of the management of the companies, certifying bodies, consultants, employees of the companies, customers requirements, recognize difficulties, challenges and issues in implementation, advantages received and future prospects. The study illustrates that ISO 9001 Quality Management System is helpful in enhancing organizational performance. The companies experience benefits after its implementation. It helps in improvement of customer needs, satisfaction and demands, better documentation and improvement in the efficiency of the quality system. The study further shows that the effective implementation of QMS is facing difficulties due to some barriers like no serious involvement of top management in the process, lack of participant’s positive perception and lack of skilled personnel. It also appears from the study that significance of QMS is diminishing slowly due to its paperobsessed practice.
There is an increasing trend in competition on the global market and this has compelled many manufacturing and service companies to revise their understanding of quality. Customers today make informed choices and patronize products and services based on their quality. There are also regulations which are established by government agencies to ensure that products and services are of expected quality that satisfies the needs of the customer. This demand from customers has triggered a need for manufacturing companies to always provide quality products to stay in competition. Provision of quality products has a cost element attached to it. The study was a case study and focused on the assessment of cost of quality and its effect on manufacturing performance. There have been several researches that have shown the relevance of cost of quality assessment in a manufacturing firm. This research looks at cost of quality with specific emphasis on the classical P-A-F (Prevention-Appraisal-Failure) cost model and tries to ascertain its effects on manufacturing performance. The study focused on Special Ice Company Limited as a case study. The study employed three categories namely, cost of prevention, cost of appraisal and cost of failure as a proxy for cost of quality on the manufacturing performance. A sample of 80 participants was randomly selected for this study. Primary data was collected and analyzed. The findings show that the cost of quality element like cost of external failure and cost of appraisal had a statistically significant impact on the manufacturing performance of the company. A semi-structured interview was also conducted with the Manager Director to further understand the posturing of the top management with regards to the study. The study recommended that the organization make a conscious effort to sensitize employees to understand the cost of quality and its implications on the manufacturing performance of the company and also appraise their production processes at all times and ensure their entire staff adhere to accepted procedures. Again, the study also recommended that top management get actively involved and make a conscious effort to incorporate the cost of quality in their decision-making process and get all staff to align and adhere to it and also pay close attention to customer complaints act on it to improve on the products.
Quality is no longer an "optional extra", it is a requirement for all organizations. No organization will survive without providing the quality their customer's expect and demand. This is an introduction to quality and TQM.
Creative Commons and Open Educational Resources: A Webinar for TAACCCT progra...Jane Park
From a webinar that took place for TAACCCT program grantees on Tuesday, August 6 at 2pm US EDT/11am US PDT.
Abstract: Have questions about CC BY, OER, or both? Please join Creative Commons (CC) and the Washington State Board for Community and Technical Colleges (SBCTC) for a one-hour webinar on these topics. Jane Park from CC will give an overview of Creative Commons, the Creative Commons Attribution license (CC BY) requirement, and the free support CC will provide around application of the license to grantee materials. Boyoung Chae from SBCTC will address how to find, create, and manage open educational resources (OER) — drawing on SBCTC’s experience within the Open Course Library. Boyoung will demo tools and tactics for developing and finding OER, including instructional design and managing content. No RSVP is required; simply join the the Blackboard Collaborate room 10 minutes before the scheduled time to ensure you have the appropriate software installed.
Ethics in the Search of Knowledge: A Note to Muslim Studentsiosrjce
Muslims should inculcate in their mind the idea that knowledge in Islam is sought and spread
purposely for Allah’s sake but not for one’s recognition or fame as viewed by many. When searching for
knowledge appropriate manners (A’daab) are to be observed with a view to getting beneficial knowledge from
the teachers. This is because good manners lead to prosperity while bad ones lead to misery. The Prophet
(SAW) was reported to have said in one of his traditions that "through good manners one reaches the status of
the person who not only fasts but who also stands late in the night to pray". He also says in another Hadith that
"Shall I not inform you of the most beloved to me and the one seated closest to me on the Day of Resurrection?
Those of you who are best in manners". The two Ahadith quoted stress the importance of good manners
expected to be imbibed by every Muslim who, particularly, wants his search for knowledge yield positive result.
This is true if we only understand that knowledge cannot be acquired or gained by merely consulting books.
Therefore, it is against this background that this article intends to discuss ethics in the search of knowledge: A
note to Muslim students.
Running Head SERVICE QUALITY IMPROVEMENT .docxtoltonkendal
Running Head: SERVICE QUALITY IMPROVEMENT 1
Service Quality Improvement
Ryan Magana
BUS 642 Business Research Methods & Tools
Ashish Godbole
January 15, 2018
- 1 -
[no notes on this page]
SERVICE QUALITY IMPROVEMENT 2
Service Quality Improvement
Introduction
Service quality management plays critical roles in the general management and the overall
success of the business organizations. Provision of customer-centered services is at the heart of
satisfaction of the business customers which has positive impact on the profitability of the
business enterprise. Due to the current dynamics in the market demands, customers’ tastes and
preferences form the basis under which the provision of services should be anchored on. In other
words, service quality management aims at aligning the organization goals and the satisfaction of
the customers in the long-run profitability and sustainability. Therefore, this research paper will
discuss how business enterprises can put in place measures that help in the enhancement of
quality management systems (Goetsch & Davis , 2014).
Background Information
Quality management is one of the most common organizational philosophy that functions
to promote the long-term success and sustainability of an organization as a result of customer
satisfaction. This is only possible through the establishment of effective quality management
systems as well as processes which are able to continuously improve the quality and economic
values of goods and services provided by the business enterprise (Goetsch & Davis , 2014).
Additionally, the quality management also significantly improve customer experience as far as
the provision of goods and services are concerned. This is particularly important in maintaining
brand loyalty. Similarly, the improvement of customer experience also helps in countering the
impact of stiff competition from the rival firms. Normally, the formation of processes for
successful quality improvement in an enterprise is focused on: continuous improvement,
- 2 -
[no notes on this page]
SERVICE QUALITY IMPROVEMENT 3
managerial involvement, customer satisfaction, measurability and recording of quality, and
organizational support (Goetsch & Davis , 2014).
The Management Dilemma
The most common form of ethical dilemma facing the management of most business
enterprises; is the decision to choose between provision of high quality goods and services and
the incurring increased spending on quality improvements. There has been constant challenge
resulting from spending more on quality improvement such as liquidity cr ...
The discussion assignment for this week will be a review of the Ke.docxmehek4
The discussion assignment for this week will be a review of the Key Assignment Draft from other students. Your first task is to post your Key Assignment draft to the discussion area so that other students will be able to review your work. Attach your document to your main discussion post, and include any notes that you feel are appropriate in the post. You are not being graded on your Key Assignment Draft at this point. The purpose of this assignment is to help improve the quality of your Key Assignment.
I’ve attached all the work that has been submitted from week 1-3.
Week 1.
Total Quality Management (TQM) are management methods applied to improve the productivity and quality of operations in a business entity. Total quality management is also referred to as a comprehensive approach to management that is used across an entity, which includes divisions, workers and extends forward and backward to include customers/clients and suppliers. It mainly focuses on quality productivity in an organization's operations. The approach also focuses on the long-term satisfaction of customers. The approach views an entity as a collection of processes that form one unit. “Do the right things, right at the first time every time” is the simple objective of total quality approach (Goeatsch nd Davis, 2014).
The processes of total quality management are categorized in four following categories: plan, do, check and act. However before the advent of total quality management concept various other quality embedded approaches were used in different organizations all over the world. These approaches include Six Sigma method which involves six distinct steps which are defined, measures, analyses, improve and control. Other methods on quality such as “Theory of Inventive Problem Solving” which was technically created to emphasize on quality improvement through problem elimination (Goeatsch nd Davis,2014).
The approach has acquired specific strategic attention because it has highlighted on the core problem of all organization which is quality development, management, and maintenance. The companies that have applied this approach have succeeded and created good cooperation among its personnel. Some of the foundation of this approach include the commitment of the administration to all workers, satisfying the consumers’ needs, team improvement, systems to facilitate enhancement and reducing product service costs (Gemenez-Aspin, 2012).
Total Quality Management is considered a customer-focused procedure whose continual improvement of organizations activities. It strives to ensure all associated human resource work toward the common objectives of improving goods or service quality, as well as enhancing the processes that are in place for production. Particular emphasis is put on fact-based decision making, using performanceformula to monitor progress. High levels of entity communication are emphasized on, for the purpose of maintaining employee morale and involvement.
Refe ...
BS 99001 Quality Management in the Built Environment sector.pdfdemingcertificationa
Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines quality. It is a written or unwritten commitment to a known or unknown consumer in the market. Quality can be defined as how well the product performs its intended function.
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online
Deals in detail about total quality management (TQM) in all aspects of industries to be followed for optimum quality production and human resource management.
Similar to International Journal of Business and Management Invention (IJBMI) (20)
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
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Connector Corner: Automate dynamic content and events by pushing a button
International Journal of Business and Management Invention (IJBMI)
1. International Journal of Business and Management Invention
ISSN (Online): 2319 – 8028, ISSN (Print): 2319 – 801X
www.ijbmi.org Volume 2 Issue 10ǁ October. 2013ǁ PP.06-14
Total Quality Management Has Become The Life Lne Of Workng
Organizatons With Special Reference To Food Corporaton Of
India,Bhopal Region
Dr. Iqbal, Naila
Dept. of Management, Rajiv Gandhi Management Institute, Bhopal (M.P), INDIA
ABSTRACT : TQM is a continuous improvement through collaborative efforts across functional boundaries
and between organization levels with the ultimate goals of providing customer satisfaction. Each word of TQM
has a special significance – Total means comprehensive way of dealing with complex sets of interacting issues
involving everyone at all the levels addressing all major issues. Quality means meeting or exceeding customer
expectations. Management denotes the system supporting the achievement of Quality and reinforcement on a
continuously improving path.
I.
INTRODUCTON
Quality is on everyone’s lips these days. It can make the differences between success and failure in a
very competitive and tumultuous world. Today, Quality means more than conformance to standards or
specifications, fitness to use or purpose or reliability. Today it means Total Quality control effort – an effort in
which everybody and every function of the organization participates. Thus TQM, TQC and total quality are
synonymous terms and are used interchangeably in the field of Quality. TQM is a journey without destination
and is a race without a finish line. TQM is a concept that will have the double benefits of not only satisfying the
customer but also doing so in such a way that the organization gains significantly in its profitability. It
introduces the idea of internal satisfaction whereby each individual employee within an organization is a
customer in his/her own right with needs and expectations to be met. In so doing and as long as the process of
conversion of supplier inputs taking place within the organization to produce goods and services which the
customer wants is of sound quality, then the resultant effectiveness of the business will produce both delighted
external customer and satisfied internal customers. This will also reduce operating costs drastically.
The often quoted TQM results are as follows:
a. increase market share
b. flexibility of response to changing customer demands
c. a well motivated workforce with high morale
d. a higher output and productivity
e. a greater profit
TQM is the process of involving everyone and all aspects of an organization in continuous
improvement through team work. TQM ensures maximum effectiveness and efficiency with a business and
secures commercial leadership by putting in place processes and systems which will promote excellence and
prevent errors. It ensures that every aspect of the business is aligned to the customer needs and the advancement
of business goals with duplication or waste of efforts.The commitment to TQM originates at the chief executive
level in a business and is promoted in all human activities. The accomplishment of quality is thus achieved by
personal involvement and accountability devoted to a continuous improvement process with measurable level of
performance by all concerned. It involves every department, function and process in a business and the active
commitment of all employees to meet customer needs. In this regard the customer of each employees, are
separately and individually identified.TQM sets direction for the company, tunes the employees and helps focus
company’s vision. TQM allows an organization to identify and develop an interaction among corporate
problems and solutions policy management efforts team activity, vendor quality and the role of education and
training.
ISO 9000:2000 Standards for Quality
The ISO 9000 Quality management systems (QMS) have been adopted by more than 2, 50,000
organizations worldwide. To ensure that all standards are kept up to date and relevant. The International
organization for standardization (ISO) reviews the standards at least every five years. Following extensive
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2. Total Quality Management Has…
global consultation, revisions to the versions of ISO 9000 has been brought and implemented from December
2000.ISO 9000:2000 discusses the underlying concepts and approaches for the new Quality management system
(QMS) and provides definitions for the new vocabulary. ISO 9000 is not intended as a specification, however
has named in ISO 9001 as a normative reference and thus can be used by auditors to support their interpretation
of ISO 9001 requirement in particular in reference to the vocabulary.
Research Problem
The research topic is “Total Quality Management with special reference to FCI, Bhopal”. In earlier
days, customers considered price as the main reason for purchasing any product or service but now Quality and
reliability are the overriding factors which customers favor in exercising choice. Meeting customer specification
dependability of service and speed of deliver are the distinguishing features of success. No other theory of
business Management addresses these issues more full than TQM. The Food Corporation of India, the key
agency to implement the national food policy, aims at protecting the interests of producers by providing
remunerative prices to the producer corresponding to the quality specifications and of the consumers by
providing quality grains at reasonable prices. Effective quality control measures are not only the integral part of
the entire operations of the Corporation but also an index of organizational efficiency. TQM & ISO is one of the
very important concepts which are being followed in each and every big organizations and industries. The
research problem is to know how the TQM has been applied in FCI and what impact the quality practices have
on organizational commitment and effectiveness, what changes the organization had after getting ISO
9001:2001 certified.
Objective of the study:
Primary objectives:
To explore the impact of Quality Practices on the organization commitment
To examine the impact of Quality Practices on organization effectiveness.
Secondary objectives:
To measure the effectiveness of the employees working in Quality and Non-Quality Circle
To know about the impact of Quality standard on the organizational development
To know the employees views regarding standardization of their organization.
To know more about the pros and cons relating to Quality standard.
Research Methodology:
a.) Nature of data: Primary data was collected with the help of the structured questionnaire from 30 employees
working in FCI, Bhopal.
b.) Data sources: Primary source as well as secondary sources. Primary information was collected from the
employees FCI, Bhopal and Secondary information was collected from the organization websites and
records.
c.) Collection methods: Direct Interview and as well as a structured questionnaire was used to collect data
from the employees of the organization, in order to find out what is the impact of quality standard on the
organizational development. Whether after getting standardization the work environment has changed or
not. What are their opinions regarding the Quality standards. The effectiveness of the employees working in
the quality and non quality circle of the organization.
d.) Tools & Techniques: The data is analyzed and represented by using graphs and pie chart. The various tools
and statistical techniques are used like percentage method, likert scale, Mean, Standard deviation, Spearman
rank correlation etc.
e.) Sampling method: Simple random sampling method is used for collecting the data from the 30 employees
of FCI, Bhopal. Random sampling is one of the sampling method in which each and every item in the
population has an equal chance of being included in the sample and each one of the possible samples in
case of finite universe has the same probability of being selected.
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3. Total Quality Management Has…
Data analysis and interpretation
Q.1. OUR QUALITY CONTROL IS DONE THROUGH INSPECTION/STATISTICAL PROCESS?
OPTIONS
Strongly
Agree
Agree
Do not
Agree
Disagree
Strongly Disagree
Total
NO OF RESPONDENTS
8
15
3
4
0
30
PERCENTAGE
27%
50.00%
10%
13.33%
0.00%
100.00%
PERCENTAGE OF EMPLOYEES FOR QUALITY CONTROL IS
DONE THROUGH INSPECTION/STATISTICAL PROCESS
50.00%
50%
40%
Strongly Agree
27%
Agree
30%
13.33%
Do not Agree
10%
20%
Disagree
0.00%
10%
Strongly Disagree
0%
INTERPRETATION
27% of the employees strongly agree by saying that quality control is done through inspection/statistical
process.50% of the employees agree by saying that quality control is done through inspection/statistical
process.10% of the employees do not agree by saying that quality control is done through inspection/statistical
process.13.33% of the employees disagree by saying that quality control is done through inspection/statistical
process.0% of the employees strongly disagree by saying that quality control is done through
inspection/statistical process.
Q.2.WE HAVE ROUTINE QUALITY MEETING IN OUR ORGANIZATION?
OPTIONS
Strongly
Agree
Agree
Do not Agree
Disagree
Strongly
Disagree
Total
NO OF
RESPONDENTS
9
17
4
0
0
30
PERCENTAGE
30%
56.66%
13%
0.00%
0.00%
100.00%
PERCENTAGE OF EMPLOYEES FOR ROUTINE QUALITY
MEETINGS IN THEIR ORGANIZATION
56.66%
60%
50%
40%
30%
20%
10%
Strongly Agree
30%
Agree
Do not Agree
13%
Disagree
0.00%
0.00%
Strongly Disagree
0%
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4. Total Quality Management Has…
INTERPRETATION
30% of the employees strongly agree by saying that they have routine quality meeting in their
organization.56.66% of the employees agree by saying that they have routine quality meeting in their
organization.13% of the employees do not agree by saying that they have routine quality meeting in their
organization.0% of the employees disagree by saying that they have routine quality meeting in their
organization.0% of the employees strongly disagree by saying that they have routine quality meeting in their
organization.
Q.3. TEAMWORK IS EMPHASIZED IN THE ORGANIZATION?
Strongly
Do not
OPTIONS
Agree
Agree
Agree
Disagree
Strongly
Disagree
Total
NO OF
RESPONDENTS
13
15
2
0
0
30
PERCENTAGE
43%
50.00%
7%
0.00%
0.00%
100.00%
PERCENTAGE OF EMPLOYEES FOR TEAMWORK
EMPHASIZED IN THE ORGANIZATION
50.00%
43%
50%
Strongly Agree
40%
Agree
30%
Do not Agree
20%
7%
Disagree
0.00% 0.00%
10%
Strongly Disagree
0%
INTERPRETATION
43% of the employees strongly agree by saying that teamwork is emphasized in their organization.50% of the
employees agree by saying that teamwork is emphasized in their organization.7% of the employees do not agree
by saying that teamwork is emphasized in their organization.0% of the employees disagree by saying that
teamwork is emphasized in their organization.0% of the employees strongly disagree by saying that teamwork is
emphasized in their organization
Q.5.GUIDANCE IS PROVIDED BY THE SUPERIORS WHENEVER REQUIRED BY THE EMPLOYEES?
OPTIONS
Strongly
Agree
Agree
Do not
Agree
Disagree
Strongly
Disagree
Total
NO OF RESPONDENTS
19
11
0
0
0
30
PERCENTAGE
63%
36.66%
0%
0.00%
0.00%
100.00%
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5. Total Quality Management Has…
PERCENTAGE OF EMPLOYEES FOR GUIDANCE IS
PROVIDED BY THE SUPERIORS WHENEVER REQUIRED BY
THE EMPLOYEES
63%
70%
60%
50%
Strongly Agree
36.66%
Agree
40%
30%
Do not Agree
Disagree
20%
10%
0%
0.00% 0.00%
Strongly Disagree
0%
INTERPRETATION
63% of the employees strongly agree by saying that guidance is provided by the superiors whenever required by
the employees.36.66% of the employees agree by saying that guidance is provided by the superiors whenever
required by the employees.0% of the employees do not agree by saying that guidance is provided by the
superiors whenever required by the employees.0% of the employees disagree by saying that guidance is
provided by the superiors whenever required by the employees.0% of the employees strongly disagree by saying
that guidance is provided by the superiors whenever required by the employees.
Q.6. WORK ENVIRONMENT OF MY ORGANIZATION HAS CHANGED SINCE ISO/TQM?
OPTIONS
Strongly
Agree
Agree
Do not
Agree
Disagree
Strongly
Disagree
Total
NO OF
RESPONDENTS
12
18
0
0
0
30
PERCENTAGE
40%
60.00%
0%
0.00%
0.00%
100.00%
PERCENTAGE OF EMPLOYEES FOR WORK ENVIRONMENT
OF THE ORGANIZATION HAS CHANGED SINCE ISO/TQM
60.00%
60%
50%
40%
Strongly Agree
40%
Agree
30%
Do not Agree
Disagree
20%
10%
0%
0.00% 0.00%
Strongly Disagree
0%
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6. Total Quality Management Has…
INTERPRETATION
40% of the employees strongly agree by saying that the work environment of the organization has changed since
ISO/TQM..60% of the employees agree by saying that the work environment of the organization has changed
since ISO/TQM.0% of the employees do not agree by saying that the work environment of the organization has
changed since ISO/TQM.0% of the employees disagree by saying that the work environment of the organization
has changed since ISO/TQM..0% of the employees strongly disagree by saying that the work environment of the
organization has changed since ISO/TQM.
Q.7. MY ORGANIZATION IS ABLE TO ACHIEVE ITS TARGETS WITHIN THE STIPULATED TIME
PERIOD AND IS ABLE TO MAINTAIN ITS QUALITY IN TERMS OF FOODGRAINS?
OPTIONS
Strongly
Agree
Agree
Do not
Agree
Disagree
Strongly
Disagree
Total
NO OF
RESPONDENTS
20
10
0
0
0
30
PERCENTAGE
67%
33.33%
0%
0.00%
0.00%
100.00%
PERCENTAGE OF EMPLOYEES FOR ORGANIZATION IS ABLE
TO ACHIEVE ITS TARGETS WITHIN THE STIPULATED TIME
PERIOD
67%
70%
60%
50%
Strongly Agree
33.33%
Agree
40%
30%
Do not Agree
Disagree
20%
10%
0%
0.00%
0.00%
Strongly Disagree
0%
INTERPRETATION
67% of the employees strongly agree by saying that their organization is able to achieve its targets within the
stipulated time period and is able to maintain its quality in terms of food grains.33.33% of the employees agree
by saying that their organization is able to achieve its targets within the stipulated time period and is able to
maintain its quality in terms of food grains.0% of the employees do not agree by saying that their organization is
able to achieve its targets within the stipulated time period and is able to maintain its quality in terms of food
grains.0% of the employees disagree by saying that their organization is able to achieve its targets within the
stipulated time period and is able to maintain its quality in terms of food grains.0% of the employees strongly
disagree by saying that their organization is able to achieve its targets within the stipulated time period and is
able to maintain its quality in terms of food grains
Q8. HAS THE ORGANIZATION STRUCTURE CHANGED SINCE ISO/TQM?
OPTIONS
YES
NO
ANY
OTHER
TOTAL
NO OF
RESPONDENTS
24
6
0
30
PERCENTAGE
80%
20.00%
0%
100.00%
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7. Total Quality Management Has…
PERCENTAGE OF EMPLOYEES SAID THAT THE
ORGANIZATION STRUCTURE HAS CHANGED
SINCE ISO/TQM
ANY OTHER
0%
NO
20%
YES
80%
YES
NO
ANY OTHER
INTERPRETATION
80% of the employees said yes the organization structure has changed since the organization got ISO/TQM.20%
of the employees said no the organization structure has not changed since the organization got ISO/TQM.0% of
the employees were for any other option.
Q.9. HAS THE ORGANIZATIONAL CULTURE CHANGED SINCE ISO/TQM?
OPTIONS
YES
NO
ANY OTHER
TOTAL
NO OF
RESPONDENTS
21
9
0
30
PERCENTAGE
70%
30.00%
0%
100.00%
PERCENTAGE OF EMPLOYEES FOR
ORGANIZATIONAL CULTURE CHANGED SINCE
ISO/TQM
ANY OTHER
0%
NO
30%
YES
70%
YES
NO
ANY OTHER
INTERPRETATION
70% of the employees said yes the organizational culture has changed since the organization got ISO/TQM.30%
of the employees said no the organizational culture has not changed since the organization got ISO/TQM.0% of
the employees were for any other option.
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8. Total Quality Management Has…
MAJOR FINDINGS
(a) Most of the employees are of the opinion that the work environment of the organization has changed after
the organization got ISO certified.
(b) Most of the employees are of the opinion that their organization is not flexible enough to adopt new
technology.
(c) Most of the employees at the top level are of the opinion that there is less
staff turnover after the
organization got the ISO/TQM certification and due to which the commitment towards the organization and
the effectiveness of the organization has increased.
(d) Most of the employees at the middle level are of the opinion that there is less staff turnover, reduce
complaints and better teamwork after the organization got the ISO/TQM certification and due to which the
employee’s commitment towards the organization and the effectiveness of the organization increased.
(e) Majority of employees are of the opinion that the organization did not employ additional staff since
ISO/TQM.
(f) Most of the employees are of the opinion that overall ISO/TQM has brought a positive effect to their
organization.
SUGGESTION
By the employees of FCI:
1. Implementing ISO at ground levels and pass strict rules if any body does not follow it would be punished.
2. Vigorous check by quality Inspectors of the State Government so that it can be ensured that the same
quality food grains as released by FCI reaches the beneficiary.
3. After ISO certification half yearly audits are carried out thus updation of records are automatically done. So
it has definitely bought a positive effect to the organization.
4. After getting ISO the work load of the organization has increased a lot and the work environment has also
changed.
5. All the employees working in the organization must be given certain inputs regarding the importance of
quality and ISO, irrespective of whether they work in quality or non-quality circle.
My suggestions:
1. FCI has shortage of manpower, especially during procurement period etc so the necessary steps must be
taken in order to resolve this problem.
2. Proper audits must be carried out from time to time in order to ensure that quality is being maintained in
each and every activities of the organization.
3. The employees should not be over burden with so many sections work because if the organization does so,
it will hamper their efficiency.
4. FCI has no quality circle in there organization so quality circle should be establishes
5. Trainings should be provided to all the employees on the topic “Total Quality Management” so that they
know how to maintain or carry out quality work within the organization.
6. FCI should adopt new IT technologies for maintaining all the records of the organizations
7. More number of godowns should be built so that when excess procurement takes place, they can easily
store grains without hiring any private godowns.
II.
CONCLUSION
Since its inception in 1965, having handled various situations of plenty and scarcity. Food Corporation
of India (FCI) has successfully met the challenges of managing the complex task of providing food security for
the nation. The employees also played a vital role in carrying out the food handling operation in FCI. After
getting ISO 9001-2001 certification, the employees of the FCI say that the work environment of the organization
has changed and now they are having excellent work environment in their organization but majority of
employees are of the opinion that the organization is not flexible enough to adopt new technologies. The
employees are of the opinion that overall ISO/TQM has definitely bought a positive effect to the organization
and quality practices carried out within the organization has brought them fruitful results.
BIBLIOGRAPHY
The books & articles referred:1.
D.D Sharma, Total Quality Management, Third Edition, 2003, Page No: 49 to 77, 825.
2.
J.M Juran and Frank M. Gryna, Quality Planning and analysis, Third Edition, Tata Mcgraw Publishing
Company Limited, 1995, Page No: 1 to 12.
3.
Kothari C.R., Research Methodology, second edition, New Age International Publishers, Page No: 15,
60, 95 to 104, 233 to 236.
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9. Total Quality Management Has…
4.
5.
6.
Dr Shukla S.M., Dr Sahai S.P., Statistics, Sahitya Bhawan Publications, Page: 109, 298 to 337, 248
to269.
Madhu Rajan Kumar, “Total Quality Management as the basis for organizational transformation of Indian
Railways: a Study in action research’, DBA thesis, Southern Cross university, Lismore, NSW, MR 2005
Dheeraj Mehrotra, “Applying TQM in Academics”, Quality Circle co-ordinator, at City Montessori
School, Lucknow, India.
Website: http://www.fciweb.nic.in/stocks/about_us.htm
http://www.fcidelhiro.in/images/stru_img2.jpg
http://www.fciweb.nic.in/objective_fol/objectives.htm
http://www.fciweb.nic.in/objective_fol/organisational_chart.htm
http://www.bpir.com/total-quality-management-history-of-tqm-and-business-excellence-bpir.com.html
http://www.isixsigma.com/index.php?option=com_k2&view=item&id=1476:applying-total-qualitymanagement-in-academics&Itemid=179
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