The document describes Mindsetter, a change management tool created by Relation Technologies to help organizations manage change processes. Mindsetter uses physical representations and online simulations to facilitate reflection on personal, group, and organizational levels. It incorporates various change management theories and can be used to support different change approaches. Mindsetter requires facilitation and the effects will depend on how it is implemented in an organization.

1. Mindsetter
Dressed for future changes
VOICES IN THE CANTEEN are challenged to reflect on your own
A very special morning in the canteen. CHANGING TECHNOLOGY knowledge and experience.
The spot light is on the Director: Mindsetter is a broad change techno- Mindsetter is a flexible and scalable
”Dear colleagues. It is a very special logy, created to dress organizations with way to create a common language and
morning which we in the management the mental and emotional awareness, a shared awareness of the change and
team have looked forward to. We are in connection and energy that successful is a powerful tool in efforts to manage
fact very proud to present you with our change requires. The overall philosophy change processes. Mindsetter creates
new ...” Standing among the voices in of Mindsetter is that good change man- a basis for understanding what kind of
the canteen, this is what you might hear: agement is about providing follower- leadership you require in the specific
”Oh no, not yet a change”, ship to the change and to ensure that parts of the change.
”What about the ongoing change?”, there is knowledge and understanding
”Don’t worry, it will never work – and of potential resistance reactions in the THEORY
they come up with something new change process. The essence of Mindsetter is a deep
before we even get started”, theoretical foundation, based on a
”I didn’t really get what he said”, PROCESS TOOLS range of the most famous theories and
”I think it must be mainly directed at Mindsetter is an effective process tool experiences of change management.
your unit, right?”, developed for training, planning and Mindsetter has theoretically developed
”Super cool. How exciting… ” communication of change. Through va- into a unique complex of different per-
rious modules you go through a series spectives. Over time we have develo-
THE CHANGE FAILURE of steps, all designed to enhance your ped Mindsetter in collaboration with
A much too high percentage of changes own and your organization’s potential our customers. Many of our customers
fail. The reason is usually that we do not for change. The system is designed to have had their own theory of change,
know what is at stake in the organiza- facilitate reflections on personal, group with which they have already worked
tion, or that we are unable to change and organizational levels. As one part with when encountering Mindsetter,
others’ perception of change. Something of the process you are presented with and these theories or approaches, we
which might be a minor change for cases from real life, and as another have continuously ’super imposed’ on
some, could be a revolution to others. you are placed in situations where you Mindsetter’s technology.
Copyright Relation Technologies. Allrights reserved. Contact Relation Technologies for information
www.relationtechnologies.com about the retail-network
info@relationtechnologies.com Telephone: +45 7070 2030

2. Today you can use Mindsetter to support ’TO GO’ TOOLS GETTING STARTED
the following change approaches: If you are a manager, you can train with To get hold of Mindsetter, visit our web-
• steps in leading change ( John Kotter)
8 Mindsetter together with professionals, sites: www.mindsetter.net. Or you can
• concerns in changes (Ken Blanchard)
6 but you can also take it home with you access the product through your local
• ppreciative inquiry (David Cooper
A to your office, your own team meetings Mindsetter certified consultant.
Rider) - or wherever your change is.
• ystemic approach (based on the
S RELATION TECHNOLOGIES
Milan School) FACILITATION Mindsetter is developed by Relation
• hange and types (MBTI)
C Mindsetter requires facilitation from a Technologies. We are a highly specia-
• hange and Resistance (Rick Maurer)
C certified consultant: lized company who develops learning
External consultants - who find that design and learning architecture for
Furthermore Mindsetter also works Mindsetter is a way to offer their organisation development. Our distinc-
with several globally relevant change customers an innovative tool to manage tive signature is that we transform
scenarios. their organization’s change capacity and theory into practice by embedding our
change process. design and our ideas in to a product
PHYSICAL REPRESENTATION Internal consultants - who find that form - whether it is physical or virtual
Mindsetter is designed as a physical Mindsetter is a way to create a common products. Our products are used for eve-
representation - a large circular board platform and a common language for rything from long term training courses
with tokens representing stakeholders, the organization to manage change, to shorter workshops, consultation or
which you can move around. You learn interests, resistance and more. e-learning. Our products have created
and work with the tool through the use Managers - who find that Mindsetter is excitement worldwide, and five years
of your hands, your eyes, your dialogue a way to facilitate change processes in a after we launched our first product, we
and your reflections. The physical re- management team, manage resistance are currently represented on 5 conti-
presentations come in different sizes so in an employee team, manage proces- nents.
you can use them for teaching as well ses across structures etc.. Relational Technologies’ mission is to
as coaching. make it easier, more exciting and more
The effect of a Mindsetter program effective to work with learning and to
ON-LINE SIMULATION depends on the way it is implemented make learning become something you
We have supported Mindsetter with a in the organization. This dialogue will take with you - in several ways.
virtual simulation – which means that always vary and depend on the specific
the leader is able to create transparency needs. Read more at
in the complexity of a change and all of www.relationtechnologies.com.
its dynamic processes.
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Copyright Relation Technologies. Allrights reserved. Contact Relation Technologies for information
www.relationtechnologies.com about the retail-network
info@relationtechnologies.com Telephone: +45 7070 2030