Dwayne L. Warren has over 15 years of experience in customer service, collections, and sales roles. His resume lists positions held with Fiserv, National Grid, Allstate Insurance, P&A Group, HSBC Bank, and Installs Inc. where he was responsible for tasks like lease maturity management, account maintenance, collections, insurance sales, and dispatching technical support. Warren has received recognition for his customer service skills and sales performance. He holds a business degree from Bryant & Stratton College and Marist College ECC.

1. Dwayne L. Warren
35 Devon Green Ct
Buffalo, NY 14204
716-603-1739
dlwarren07@yahoo.com
Fiserv/ IN Sync Staffing in Amherst, NY
LMM, January 2016- October 2016
Responsible for lease maturity management for GM Financial and U.S. Bank.
 Solid analytical and multi-tasking skills that result in solid decision-making.
 Grounding Vehicles into data base, ordering inspections.
National Grid /I Qor in Depew, NY
Collector,June 2014–January 2016
 Provided account maintenance and customer assistance for past due accounts.
 Restored Payment agreements and Electricity service.
 Communication with Field Techs for Cut -in and Cut offs of service for Commercial accounts.
Fiserv/Nesco Staffing in Amherst, NY
Collector,November 2013– May 2014
 Provided account maintenance and customer assistance for past due accounts.
 Managed Loans and Financed accounts for clients GM Financial Brookline Bank and Capital-One
Allstate Insurance in Lancaster, NY
Sales/Customer Service RepresentativeMay2013 – November 2013
 Provided Customer service assistance for Auto, Home, and Life insurance.
 Out-bound and In-office Sales Rep for new insurance accounts.
P&A Group in Buffalo, NY
Customer Service Representative, November 2010 – April 2013
 Provided account maintenance and customer assistance for health insurance offset accounts.
 Managed COBRA insurance accounts for clients
 Specialized in servicing Flexible Spending Accounts and Health Savings Accounts
Results – Go Green I-Pad 2 contest winner, Excellence in Customers Service recognition
HSBC Bank US in Buffalo, NY
CSR/Collection Rep., Bank Card Security, Sales Agent - May 2005 – August 2010
 Collections – responsible for negotiating and securing payments on past due accounts. Qualified and selected
appropriate payment programs for delinquent accounts.
 CSR- responsible for providing customer service for telephone inquiries including opening accounts.
 Sales – Cross selling and up-selling account add-on’s and appropriate banking products.
Results - Collection 5 star nominee, Sales and Service award leader HSBC, Sales Quarter award achiever HSBC
Installs Inc. in Buffalo, NY
Manager/CSR/ Dispatcher – February 2003 – December 2007
 Schedule and dispatch technical support for Best Buy, provide clerical support for service teams
 Manage inventory including conducting audits
 Up-selling installation services and warranties
 Provide extraordinary customer service and retention efforts
Results – Employee ofthe Month

2. Education
Bryant &Stratton College
Business Technology
Marist College ECC,
Business/ Business Administration
West Valley Central West Valley NY
Regents Diploma
Skills
Peer Mediation/Conflict Resolution
Supervisory/Leadership
Assertiveness
Teamwork
Interpersonal Communication
Crisis Management
Planning and Organizational Ability
Microsoft Office 98/00
AS400
References upon request