This document outlines an agenda for a webinar on demonstrating the return on investment (ROI) of learning. The agenda includes discussing ROI, defining the relevant context and results, exploring the value of learning, and examining the ROI method and process. It provides examples of calculating ROI metrics like benefit-cost ratio, return on investment, and time to payoff. It also discusses factors that maximize the benefits of learning like engagement, motivation, growth mindset, and talent retention. The webinar aims to help organizations justify learning investments by establishing how learning impacts business results.
A short topic paper on getting Leading and Lagging indicators out of Maximo. I use PM Compliance in my example. I don’t go into detail to the field level but I do point in general directions and provide some suggestions.
People often ask “what’s the difference between a Leading and a Lagging indicator?”. This presentation challenges some of the usual views and suggests some answers.
Operations and Supply Chain Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Operations & Supply Chain Management Toolkit was created by ex-McKinsey, Deloitte and BCG Consultants, after more than 1,000 hours of work. It is considered the world's best & most comprehensive Operations & Supply Chain Toolkit. It includes all the Frameworks, Analysis Tools & Document Templates required to improve your skills and the operational excellence of your organization. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
Six Sigma Yellow Belt Program | Learning MeaningfullyTeki Repalda
There has to be more to teaching Six Sigma, data analysis & stats without having to further confuse learners with formula, or overdependence on tooling. Within a BPO context, frontline leaders also need to learn context behind all the data they see. At MindGears, our aim is to basically enable an enriched appreciation for meaning in numbers & propel greater understanding of service.
Effective change management provides organizations with a mechanism whereby value is added and realized through reduced costs. Cost reductions are realized because change is implemented more effectively, causes fewer disruptions, and customer confidence is raised.
The purpose of this webinar is to give a clear picture of change management and its role in the organization. This webinar will explain the importance of change management, give an overview of how it works, and how it creates and adds value to the organization.
Additionally, this webinar seeks to demonstrate the extent to which change management can enhance organizational objectives and goals, how properly implemented change management enables the furtherance of the organizational strategy, and how it contributes to organizational planning.
This webinar will explain how change management is an essential part of a holistic, results-driven approach that reflects business initiatives. It also seeks to show the inter-relatedness between change management and varied business activities as well as the value-add it brings by enabling organizations to respond to needed business changes.
Areas covered:
1. Purpose, Objectives and Definitions
2. Value to the business
3. Change Authorities
4. Strategic-tactical-operational change
- 7 R’s of change management
5. Change processes, Roles, Activities, Interfaces
6. Change Management is the authority
- Service Asset & Configuration Management (SACM) works to assist in administering change
- Configuration Management is key
- Release & Deployment Management (RDM) executes change
7. RDM is the operational side of change
8. Assessment and Evaluation occurs at multiple points and levels
9. Change Advisory Board
10. Interfaces (Change is multi-faceted and multidisciplinary)
- Interrelatedness of change management
11. Measuring change from different perspectives
12. Challenges and Summary
About Invensis Learning:
Invensis Learning is a pioneer in providing globally-recognized certification training courses for individuals and enterprises worldwide. We have trained and certified 15,000+ professionals from 50+ courses through multiple training delivery modes. This ITIL® Foundation training from Invensis Learning is ideal for professionals who are looking to gain a deep understanding of the globally-recognized ITSM framework and clear your ITIL Foundation exam in the first attempt.
For more information on Change Management Certification Training and other courses, please visit our website: https://www.invensislearning.com
A short topic paper on getting Leading and Lagging indicators out of Maximo. I use PM Compliance in my example. I don’t go into detail to the field level but I do point in general directions and provide some suggestions.
People often ask “what’s the difference between a Leading and a Lagging indicator?”. This presentation challenges some of the usual views and suggests some answers.
Operations and Supply Chain Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Operations & Supply Chain Management Toolkit was created by ex-McKinsey, Deloitte and BCG Consultants, after more than 1,000 hours of work. It is considered the world's best & most comprehensive Operations & Supply Chain Toolkit. It includes all the Frameworks, Analysis Tools & Document Templates required to improve your skills and the operational excellence of your organization. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
Six Sigma Yellow Belt Program | Learning MeaningfullyTeki Repalda
There has to be more to teaching Six Sigma, data analysis & stats without having to further confuse learners with formula, or overdependence on tooling. Within a BPO context, frontline leaders also need to learn context behind all the data they see. At MindGears, our aim is to basically enable an enriched appreciation for meaning in numbers & propel greater understanding of service.
Effective change management provides organizations with a mechanism whereby value is added and realized through reduced costs. Cost reductions are realized because change is implemented more effectively, causes fewer disruptions, and customer confidence is raised.
The purpose of this webinar is to give a clear picture of change management and its role in the organization. This webinar will explain the importance of change management, give an overview of how it works, and how it creates and adds value to the organization.
Additionally, this webinar seeks to demonstrate the extent to which change management can enhance organizational objectives and goals, how properly implemented change management enables the furtherance of the organizational strategy, and how it contributes to organizational planning.
This webinar will explain how change management is an essential part of a holistic, results-driven approach that reflects business initiatives. It also seeks to show the inter-relatedness between change management and varied business activities as well as the value-add it brings by enabling organizations to respond to needed business changes.
Areas covered:
1. Purpose, Objectives and Definitions
2. Value to the business
3. Change Authorities
4. Strategic-tactical-operational change
- 7 R’s of change management
5. Change processes, Roles, Activities, Interfaces
6. Change Management is the authority
- Service Asset & Configuration Management (SACM) works to assist in administering change
- Configuration Management is key
- Release & Deployment Management (RDM) executes change
7. RDM is the operational side of change
8. Assessment and Evaluation occurs at multiple points and levels
9. Change Advisory Board
10. Interfaces (Change is multi-faceted and multidisciplinary)
- Interrelatedness of change management
11. Measuring change from different perspectives
12. Challenges and Summary
About Invensis Learning:
Invensis Learning is a pioneer in providing globally-recognized certification training courses for individuals and enterprises worldwide. We have trained and certified 15,000+ professionals from 50+ courses through multiple training delivery modes. This ITIL® Foundation training from Invensis Learning is ideal for professionals who are looking to gain a deep understanding of the globally-recognized ITSM framework and clear your ITIL Foundation exam in the first attempt.
For more information on Change Management Certification Training and other courses, please visit our website: https://www.invensislearning.com
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/measuring-business-readiness-adoption/
What is Business Readiness and Adoption?
• Would you talk to someone who isn’t paying attention?
• Would you make a movie if you didn’t know who would watch it?
• So why do projects often deliver to a Business that isn’t ready to receive or adopt!
Business Readiness and Adoption is a measure of preparation. A business that is ready will have made all the preparations necessary to accept the deliverables of a project and begin operating them. So, in effect, anything that involves a change to ways of working requires measurement to see if a business is ready for go-live.
Project deliverables will be a combination of the following (not an exhaustive list):
• New products.
• New services.
• New organisation structures.
• New processes.
• New systems.
• New infrastructure.
In projects to measure Business Readiness/Adoption I have previously used (but not restricted to) the following measurement areas:
1. Leadership.
2. Business Area Readiness.
3. Implementation Planning.
4. Stakeholder Management & Communication.
5. Process & Procedures Readiness.
6. Business Benefits.
7. Data.
8. Departmental Roles & Responsibilities (impact on individuals).
9. Education & Training.
10. Business Reporting.
11. Testing.
Defining business value in units meaningful to the business and connecting these to the measures of performance for the project that produce this business value.
Organisational Maturity is an important aspect of business transformation. Knowing where you are, where you want to get to, and then undestanding the journey will determine your success. ORCA is part of the CEMMethod(tm) approach and this overview provides guidance on its deployment.
This presentation reviews current principles in execution and 'getting things done' in a dental practice. Dr. Kazemi discusses several methodologies for execution.
Kepner-Tregoe Project Managment Suite BrochureKepner-Tregoe
The gold standard in critical thinking applied to project management. In addition to our well known Project Management workshop offerings include workshos for Non-Project Managers, Project Sponsors and much more.
Lean 6 Sigma Training | By ex-Deloitte & McKinsey ConsultantsAurelien Domont, MBA
Lean 6 sigma training in Powerpoint | By ex-Deloitte & McKinsey Consultants | Downloadable at www.slidebooks.com | Include re-usable Powerpoint slides, templates, tools and frameworks
Kepner-Tregoe improves the business performance of clients worldwide using proven management methods. We are the ‘gold standard’ in organizational issue resolution – from tactical troubleshooting to strategic decision making. For over 50 years we have collaborated with clients to optimize their business environments and manage business challenges. We achieve rapid results in organizations and install the skills, processes and work environment to create ongoing value.
Our North American Workshop catalog includes information about sessions for Problem Solving and Decision Making, Project Management, IT Problem & Incident Management, Root Cause Analysis, Implementing Lean, Analytic Troubleshooting, Leadership Development and much more.
Function Points for Estimation - Getting Developers on BoardDCG Software Value
in this report, David Herron discusses management approaches to implementing improved estimating practices using function points. All too often, such initiatives encounter resistance from the development teams – David considers how this resistance can be overcome.
The report can be downloaded here: http://www.softwarevalue.com/insights/publications/ta-archives/function-points-for-estimation-getting-the-developers-on-board/
To access more Trusted Advisor articles, visit: http://www.softwarevalue.com/insights/publications/#trustedadvisor
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/measuring-business-readiness-adoption/
What is Business Readiness and Adoption?
• Would you talk to someone who isn’t paying attention?
• Would you make a movie if you didn’t know who would watch it?
• So why do projects often deliver to a Business that isn’t ready to receive or adopt!
Business Readiness and Adoption is a measure of preparation. A business that is ready will have made all the preparations necessary to accept the deliverables of a project and begin operating them. So, in effect, anything that involves a change to ways of working requires measurement to see if a business is ready for go-live.
Project deliverables will be a combination of the following (not an exhaustive list):
• New products.
• New services.
• New organisation structures.
• New processes.
• New systems.
• New infrastructure.
In projects to measure Business Readiness/Adoption I have previously used (but not restricted to) the following measurement areas:
1. Leadership.
2. Business Area Readiness.
3. Implementation Planning.
4. Stakeholder Management & Communication.
5. Process & Procedures Readiness.
6. Business Benefits.
7. Data.
8. Departmental Roles & Responsibilities (impact on individuals).
9. Education & Training.
10. Business Reporting.
11. Testing.
Defining business value in units meaningful to the business and connecting these to the measures of performance for the project that produce this business value.
Organisational Maturity is an important aspect of business transformation. Knowing where you are, where you want to get to, and then undestanding the journey will determine your success. ORCA is part of the CEMMethod(tm) approach and this overview provides guidance on its deployment.
This presentation reviews current principles in execution and 'getting things done' in a dental practice. Dr. Kazemi discusses several methodologies for execution.
Kepner-Tregoe Project Managment Suite BrochureKepner-Tregoe
The gold standard in critical thinking applied to project management. In addition to our well known Project Management workshop offerings include workshos for Non-Project Managers, Project Sponsors and much more.
Lean 6 Sigma Training | By ex-Deloitte & McKinsey ConsultantsAurelien Domont, MBA
Lean 6 sigma training in Powerpoint | By ex-Deloitte & McKinsey Consultants | Downloadable at www.slidebooks.com | Include re-usable Powerpoint slides, templates, tools and frameworks
Kepner-Tregoe improves the business performance of clients worldwide using proven management methods. We are the ‘gold standard’ in organizational issue resolution – from tactical troubleshooting to strategic decision making. For over 50 years we have collaborated with clients to optimize their business environments and manage business challenges. We achieve rapid results in organizations and install the skills, processes and work environment to create ongoing value.
Our North American Workshop catalog includes information about sessions for Problem Solving and Decision Making, Project Management, IT Problem & Incident Management, Root Cause Analysis, Implementing Lean, Analytic Troubleshooting, Leadership Development and much more.
Function Points for Estimation - Getting Developers on BoardDCG Software Value
in this report, David Herron discusses management approaches to implementing improved estimating practices using function points. All too often, such initiatives encounter resistance from the development teams – David considers how this resistance can be overcome.
The report can be downloaded here: http://www.softwarevalue.com/insights/publications/ta-archives/function-points-for-estimation-getting-the-developers-on-board/
To access more Trusted Advisor articles, visit: http://www.softwarevalue.com/insights/publications/#trustedadvisor
In this interactive discussion, CEO of DevelopIntelligence, Kelby Zorgdrager, will share strategies for measuring the impact of training from a variety of large organizations across the country: Salesforce, Eventbrite, VMware and Autodesk. In this session, you will discover and engage with current training program methodologies in order to determine your company’s return on investment on learning.
Go Beyond: Going Beyond With Learning AnalyticsAggregage
Measurement of learning effectiveness has always been a difficult subject for learning leaders. Surveys reveal that while the executive pressure to measure the business impact of learning is growing, significant numbers don’t know how to go about Learning Measurement. Those who do it well are able to prove training is essential to drive business results by rigorously leveraging Data and Analytics.
This session answers the why’s and how’s of effective strategic design and illustrates the power of credible results measurement for meetings, events and incentives. Learn to use an approach that is effective with stockholders, employees, other key stakeholders and the media. Delivering measurable results answers the questions around your program’s survival, and, often, your organization’s success. You will take away tactics to:
Design incentives and meetings intelligently
Measure results credibly, including deliverable and believable ROI
Justify past and defend current programs
Successfully gain support for new programs
In this webinar, Cushing Anderson, IDC’s IT Education and Certification Research Program Vice President, and the author of our recent report, will help organizations understand how to strategically align learning programs with organizational goals to impact the business. Cushing will walk attendees through the metrics that learning can impact, the levers to maximize impact, and the outcome of a successful framework. Alongside our President of Udemy for Business Darren Shimkus, Cushing will dive into:
- How to link learning initiatives to strategic issues
- How to create a framework that maximizes the impact of learning, through intention, relevance, - consumption and reinforcement
- The types of value that can be witnessed through learning, including time savings, increased productivity, and faster onboarding
- How the L&D team at Udemy for Business maximizes learning impact across the organization
How to Measure the Impact of Employee Soft Skills Training | Webinar 06.02.15BizLibrary
Why do organizations struggle with measuring the impact of their soft skills training? We know that improved communications skills make our colleagues better sales professionals, HR professionals, customer service professionals, etc. But getting to actual proof of this “knowledge” isn’t always easy.
In this session, we will explore a range of soft skills training and development challenges, and we will provide a framework for building a measurement and metrics methodology to capture the business benefits and impact of improved performance in soft skills.
www.bizlibrary.com
Employee Training and Development: How to Measure Effectiveness and Impact | ...BizLibrary
How can we make sure the investment of time and resources is making a positive business impact? How can we measure the effectiveness of our training initiatives?
In this webinar we'll review:
• Training metrics - where we've been and where we're going
• How to determine goals and key indicators
• How to create a measurement plan for your program
www.bizlibrary.com
If you are responsible for managing your nonprofit's training, then you know that providing courses and classes is only part of the challenge. You also need to investigate, plan, coordinate, communicate, budget, and persuade. All of these management functions become easier when you have a solid set of training metrics to work from. A "training scorecard" gives you a tool to track how things are going, and gives you the data to stand on equal footing with other leaders in your organization.
Curated by the Cornerstone OnDemand Foundation and Steve Semler, Senior Training Manager at MoneyGram International, this special presentation for nonprofits focuses on Learning Metrics: Building Your Training Scorecard. You will learn:
• The four ascending categories of learning metrics
• How to capture and present qualitative and quantitative training evaluation data
• Which metrics to include on a training scorecard
• How to establish a rhythm of evaluation and reporting that supports your organization's training and learning needs
Tijdens de sessie van #evalu8 omtrent meten van leerrendement, kregen deelnemers de kans om twee sessies van experts mee te pikken. Dit is de presentatie van ROInavigator.
Making The Business Case For Online Employee TrainingBizLibrary
Whether you’re doing traditional employee training or have yet to jump into the world of employee training, the fact remains… something is holding you back from investing in online training in the first place.
Maybe you see online training as too expensive, too difficult to implement, too complicated, too difficult to measure… we get it, it looks like a big mountain to climb. But with the pace of change in the modern workplace accelerating faster than ever and the need to maintain a competitive advantage becoming a major factor in whether or not a business fails or succeeds, online employee training has never been more important.
Join us as CEO of BizLibrary, Dean Pichee, outlines why you should invest money in training in the first place and discusses how much to invest, how to determine ROI on what you invest, tips and tricks for getting the most out of your online training program and techniques for getting budget approval from leadership.
In this webinar, you'll learn:
Why you should invest money into an online training program and what the expected ROI should be
Find out how much you should be investing in training
How to get the max ROI out of your training investment
How to present training to your C-Level and get budget approval
How to Measure the Impact of Employee Soft Skills Training | Webinar 02.17.15BizLibrary
Why do organizations struggle with measuring the impact of their soft skills training? We know that improved communications skills make our colleagues better sales professionals, HR professionals, customer service professionals, etc. But getting to actual proof of this “knowledge” isn’t always easy.
In this session, we will explore a range of soft skills training and development challenges, and we will provide a framework for building a measurement and metrics methodology to capture the business benefits and impact of improved performance in soft skills.
www.bizlibrary.com
Business leaders consider learning and development (L&D), e-learning, m-learning, and LMS initiatives as investments because they call for tangible financial requirements, including technology and supporting infrastructure. Trying to convince them to support your programs based only on qualitative factors or applying an unrecognizable L&D investment evaluation tool is not enough. Proper business and financial justification is required. In this session, you will learn how to build a comprehensive financial evaluation to support any type of e-learning or m-learning related initiative. You will see how relevant ROI tools, such as cost-volume-profit, breakeven, and net-present-value, can be used to evaluate a learning technology investment and differentiate between long-term L&D investments and training expense. Ensure leaders' buy-in by addressing their financial concerns, and show qualitative results by presenting a complete business case.
Business leaders consider learning and development (L&D), e-learning, m-learning, and LMS initiatives as investments because they call for tangible financial requirements, including technology and supporting infrastructure. Trying to convince them to support your programs based only on qualitative factors or applying an unrecognizable L&D investment evaluation tool is not enough. Proper business and financial justification is required. In this session, you will learn how to build a comprehensive financial evaluation to support any type of e-learning or m-learning related initiative. You will see how relevant ROI tools, such as cost-volume-profit, breakeven, and net-present-value, can be used to evaluate a learning technology investment and differentiate between long-term L&D investments and training expense. Ensure leaders' buy-in by addressing their financial concerns, and show qualitative results by presenting a complete business case.
Employee Training and Development: How to Measure Effectiveness and Impact | ...BizLibrary
According the ATD State of the Industry, overall spending on employee training in U.S. organizations is $164 billion, the average cost per learning hour used is $89 and the cost per learning hour available is $1,772.
How can we make sure the investment of time and resources is making a positive business impact? How can we measure the effectiveness of our training initiatives?
www.bizlibrary.com
If You Build It, Will They Come? - How to Increase Learning AdoptionB.J. Schone
Designing and building learning materials is a tough enough job, but what happens when you spend weeks or months on a project and nobody even bothers to use it? This presentation will explore more than a dozen ideas for increasing user adoption of learning materials through a series of strategies and tactics you can begin using immediately.
Increasing user adoption requires an in-depth understanding of your users, including their jobs, behaviors, wants, and needs. Once you understand these elements, you can design your implementation approach and introduce on-going activities to increase adoption.
In this presentation, we will explore the psychology of the user, the intent of the organization, and the actions you can take as a learning professional to drive adoption and improve the performance of your users.
Digital Advertising: Rethinking Practices for RecruitmmentConverge Consulting
Jay and I had the opportunity to present on digital marketing and recruitment to a room full of amazing people at the EMBAC 2016 National Conference. Great questions were asked, and in true New Orleans fashion, a Lagniappe was promised at the end of the presentation.
The Digital Side Of Startup Ecosystem Development GEC 2018 istanbulGrow VC Group
The digital economy requires economic development and digital development to be understood and be operated closely together for ecosystem orchestration.
In this session, we explore how to unbundle and connect application silos, to build connectivity between applications to make valuable data to flow within and between ecosystems. What practical steps are required and who should be involved?
We explore learning from other industries to help imagine use and concepts of digital in ecosystem development and orchestration context and share our own key learnings of digital from several ecosystems around the world.
Similar to Roioflearninglyndacom 150422124107-conversion-gate02 (20)
5 Warning Signs Your BMW's Intelligent Battery Sensor Needs AttentionBertini's German Motors
IBS monitors and manages your BMW’s battery performance. If it malfunctions, you will have to deal with an array of electrical issues in your vehicle. Recognize warning signs like dimming headlights, frequent battery replacements, and electrical malfunctions to address potential IBS issues promptly.
What Does the Active Steering Malfunction Warning Mean for Your BMWTanner Motors
Discover the reasons why your BMW’s Active Steering malfunction warning might come on. From electrical glitches to mechanical failures and software anomalies, addressing these promptly with professional inspection and maintenance ensures continued safety and performance on the road, maintaining the integrity of your driving experience.
"Trans Failsafe Prog" on your BMW X5 indicates potential transmission issues requiring immediate action. This safety feature activates in response to abnormalities like low fluid levels, leaks, faulty sensors, electrical or mechanical failures, and overheating.
What Exactly Is The Common Rail Direct Injection System & How Does It WorkMotor Cars International
Learn about Common Rail Direct Injection (CRDi) - the revolutionary technology that has made diesel engines more efficient. Explore its workings, advantages like enhanced fuel efficiency and increased power output, along with drawbacks such as complexity and higher initial cost. Compare CRDi with traditional diesel engines and discover why it's the preferred choice for modern engines.
What Does the PARKTRONIC Inoperative, See Owner's Manual Message Mean for You...Autohaus Service and Sales
Learn what "PARKTRONIC Inoperative, See Owner's Manual" means for your Mercedes-Benz. This message indicates a malfunction in the parking assistance system, potentially due to sensor issues or electrical faults. Prompt attention is crucial to ensure safety and functionality. Follow steps outlined for diagnosis and repair in the owner's manual.
Symptoms like intermittent starting and key recognition errors signal potential problems with your Mercedes’ EIS. Use diagnostic steps like error code checks and spare key tests. Professional diagnosis and solutions like EIS replacement ensure safe driving. Consult a qualified technician for accurate diagnosis and repair.
Why Is Your BMW X3 Hood Not Responding To Release CommandsDart Auto
Experiencing difficulty opening your BMW X3's hood? This guide explores potential issues like mechanical obstruction, hood release mechanism failure, electrical problems, and emergency release malfunctions. Troubleshooting tips include basic checks, clearing obstructions, applying pressure, and using the emergency release.
Comprehensive program for Agricultural Finance, the Automotive Sector, and Empowerment . We will define the full scope and provide a detailed two-week plan for identifying strategic partners in each area within Limpopo, including target areas.:
1. Agricultural : Supporting Primary and Secondary Agriculture
• Scope: Provide support solutions to enhance agricultural productivity and sustainability.
• Target Areas: Polokwane, Tzaneen, Thohoyandou, Makhado, and Giyani.
2. Automotive Sector: Partnerships with Mechanics and Panel Beater Shops
• Scope: Develop collaborations with automotive service providers to improve service quality and business operations.
• Target Areas: Polokwane, Lephalale, Mokopane, Phalaborwa, and Bela-Bela.
3. Empowerment : Focusing on Women Empowerment
• Scope: Provide business support support and training to women-owned businesses, promoting economic inclusion.
• Target Areas: Polokwane, Thohoyandou, Musina, Burgersfort, and Louis Trichardt.
We will also prioritize Industrial Economic Zone areas and their priorities.
Sign up on https://profilesmes.online/welcome/
To be eligible:
1. You must have a registered business and operate in Limpopo
2. Generate revenue
3. Sectors : Agriculture ( primary and secondary) and Automative
Women and Youth are encouraged to apply even if you don't fall in those sectors.
𝘼𝙣𝙩𝙞𝙦𝙪𝙚 𝙋𝙡𝙖𝙨𝙩𝙞𝙘 𝙏𝙧𝙖𝙙𝙚𝙧𝙨 𝙞𝙨 𝙫𝙚𝙧𝙮 𝙛𝙖𝙢𝙤𝙪𝙨 𝙛𝙤𝙧 𝙢𝙖𝙣𝙪𝙛𝙖𝙘𝙩𝙪𝙧𝙞𝙣𝙜 𝙩𝙝𝙚𝙞𝙧 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙨. 𝙒𝙚 𝙝𝙖𝙫𝙚 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙥𝙡𝙖𝙨𝙩𝙞𝙘 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙪𝙨𝙚𝙙 𝙞𝙣 𝙖𝙪𝙩𝙤𝙢𝙤𝙩𝙞𝙫𝙚 𝙖𝙣𝙙 𝙖𝙪𝙩𝙤 𝙥𝙖𝙧𝙩𝙨 𝙖𝙣𝙙 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙛𝙖𝙢𝙤𝙪𝙨 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙗𝙪𝙮 𝙩𝙝𝙚 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙛𝙧𝙤𝙢 𝙪𝙨.
Over the 10 years, we have gained a strong foothold in the market due to our range's high quality, competitive prices, and time-lined delivery schedules.
In this presentation, we have discussed a very important feature of BMW X5 cars… the Comfort Access. Things that can significantly limit its functionality. And things that you can try to restore the functionality of such a convenient feature of your vehicle.
Core technology of Hyundai Motor Group's EV platform 'E-GMP'Hyundai Motor Group
What’s the force behind Hyundai Motor Group's EV performance and quality?
Maximized driving performance and quick charging time through high-density battery pack and fast charging technology and applicable to various vehicle types!
Discover more about Hyundai Motor Group’s EV platform ‘E-GMP’!
Things to remember while upgrading the brakes of your carjennifermiller8137
Upgrading the brakes of your car? Keep these things in mind before doing so. Additionally, start using an OBD 2 GPS tracker so that you never miss a vehicle maintenance appointment. On top of this, a car GPS tracker will also let you master good driving habits that will let you increase the operational life of your car’s brakes.
2. 2 Demonstrating the ROI of Learning
Welcome + Introduction
April 22, 2015
bsmith@lynda.com
webinars@lynda.com
Brian Smith
Director of Enterprise
Marketing
3. 3
A Robust Online Training Library
Content in Business
Leadership, Management, Productivity, Software,
Communication, Career Development, and more.
3,400+ courses
Avg. 20 courses released per week
10,000+ hours of learning
Avg. 5 hours released per day
138,000+ videos
Avg. 750 released per week
Demonstrating the ROI of Learning
4. 4
Britt Andreatta
Leadership consultant since 1989
PhD in Education, Leadership + Organizations
Professor and Dean at UC Santa Barbara
and Antioch University, teaching leadership
and success skills
lynda.com Member > Author > Director of Learning + Development
Please view my seven courses on lynda.com
Demonstrating the ROI of Learning
5. 5
Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The ROI Method and Process
Demonstrating the ROI of Learning
7. 7
Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The ROI Method and Process
Demonstrating the ROI of Learning
12. 12
ROI
Demonstrating the ROI of Learning
Did the learners
like the program?
Did the learners
learn the content?
Did the learners deploy
the learning on the job?
Did the learning impact
business results?
Did the learning
investment payoff?
Jack Phillips
ROI
Impact
Implementation
Learning
Reaction/Satisfaction
13. 13
The Math
Benefit-cost Ratio (BCR)
Return on Investment (ROI)
Time to payback
Works with any currency
$ ¥ ₹ €, etc.
Demonstrating the ROI of Learning
14. 14
Benefit-cost Ratio (BCR)
BCR =
Program Benefits
Program Costs
Economic indicator of accountability for results.
The benefit (return) of an investment is compared to
the cost; expressed as a ratio.
Demonstrating the ROI of Learning
(x:y)
15. 15
BCR Example
$35,000
$20,000
It cost $20,000 to implement new learning program.
The learning resulted in $35,000 savings.
BCR = = 1.75
1.75:1
Demonstrating the ROI of Learning
For every $1 spent, you received $1.75 in total benefit.
16. 16
Return on Investment (ROI)
ROI =
(Program Benefit
Minus Program Costs)
Program Costs
Economic indicator of accountability for results.
The benefit (return) of an investment is divided by the
cost; expressed as percentage.
X 100
Demonstrating the ROI of Learning
%
17. 17
ROI Example
ROI =
¥35,000-¥20,000
¥20,000
It cost ¥20,000 to implement new learning program.
The learning resulted in ¥35,000 savings.
X 100 = .75
75%
Demonstrating the ROI of Learning
For every ¥1 spent, you received ¥.75 in net benefit.
18. 18
Time to Payoff
Payback =
Program Costs
Program Benefits
Economic indicator of accountability for results.
Estimated time in which a program will break even (time
after that is added benefit); expressed in time.
X time unit
Demonstrating the ROI of Learning
Time
19. 19
Payoff Example
Payback =
₹20,000
₹35,000
It cost ₹20,000 to implement new learning program.
The learning resulted in ₹35,000 savings.
= .57
6.84 months
Demonstrating the ROI of Learning
The program would pay for itself in 6.84 months.
x 12 = 6.84
21. 21
Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The ROI Method and Process
Demonstrating the ROI of Learning
22. 22
Reality Check
Is HR/L+D seen as a trusted and valued
business partner?
Do you have an established record of success?
Are you empowered to take intelligent risks
and make decisions?
Are you justifying an upcoming purchase or
evaluating one you have already implemented?
Demonstrating the ROI of Learning
24. 24
Hard Data
Demonstrating the ROI of Learning
Cost Output Time Quality Energy
Unit costs
Overhead costs
Operating costs
Variances
Insurance/legal
Penalties/fines
Accident costs
Sales expense
Units produced
Tons manufactured
Items assembled
Reports processes
Students graduated
Grants awarded
Tasks completed
Accounts signed
Cycle time
Response time
Downtime
Overtime
Processing time
Supervisory time
Work stoppages
Errors
Waste
Rework
Rejects
Defects
Shortages
Failures
Accidents
Water
Fossil fuels
Food
Minerals
Land
Trees
Pollution
Waste
26. 26
Soft Data
Demonstrating the ROI of Learning
Customer Service Creativity Development Culture
Impression
Service
Loyalty
Retention
Complaints
Returns
New ideas
Innovation
Risk taking
Suggestions
Collaboration
Partnership
Alliances
Job effectiveness
Capability
Performance
Potential
Promotions
Requests for
transfer
Turnover
Complaints
Grievances
Absenteeism
Tardiness
Engagement
Job satisfaction
Loyalty
27. 27
Case Study
Demonstrating the ROI of Learning
“lynda.com access
means there is a constant
learning resource for
employees. Sometimes it
only takes two minutes to
improve their knowledge,
rather than a full day in a
classroom to achieve the
same outcome.”
BENEFITS
• Complements live
training
• Lets employees quickly
find answers to questions
• Provides detailed reports
that inform future training
initiatives
ABOUT DENTSU AEGIS
Denstu Aegis Network helps
clients build relationships with
consumers through content
creation, digital creative
execution, market analysis,
and much more.
23,000 employees in 110
countries on 5 continents
28. 28
Case Study
Demonstrating the ROI of Learning
“I honestly think this
hands-on learning is the
best way to learn
software. I’m glad UCLA
provides lynda.com to all
students. I think the more
software we know, the
more it prepares us for the
job market once we
graduate.”
BENEFITS
• Supports students in
any major
• Provides tools training
outside of class
• Encourages staff and
faculty professional
development
ABOUT UCLA
Founded in 1919, UCLA
offers 125 undergraduate
and graduate degrees in
business, engineering,
medicine and more.
35,000 students + 31,000
full- and part-time faculty and
administrative staff.
29. 29
Case Study
Demonstrating the ROI of Learning
“If we’re struggling to
learn something, or if we’re
frustrated trying to get
something to work,
someone will see if a
lynda.com course exists.
With such a large amount of
content at an affordable
price, lynda.com was by far
our best bet.”
BENEFITS
• Provides convenient
on-demand solution
• Offers cost-effective and
current training
• Teaches wide range of
software, creative, and
business skills
• Helps employees learn at
their own level and pace
ABOUT EPA
Established in 1970, the EPA
enforces federal health and
environmental laws so that all
Americans are safe where
they live, learn and work.
17,000 employees located in
10 regional offices across US
30. 30
Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The ROI Method and Process
Demonstrating the ROI of Learning
31. 31
Business Cents > Business Sense
What problem are you solving?
How can progress be measured?
Who are the stakeholders?
Who has what expectations?
Demonstrating the ROI of Learning
32. 32
ROI vs. ROE
Demonstrating the ROI of Learning
Investment Expectation
Justification
Estimate cost and
benefit of investment
Align your design, and
estimate cost and benefit
Evaluation
Isolate the effect of
investment and
calculate its value
Demonstrate extent that
expectations were met and
calculate the value
33. 33
Measuring Success
Identify metrics that matter
Use data you can get
Increasing vs. Decreasing
Activity vs. Results
Learning vs. Performance
Demonstrating the ROI of Learning
36. 36
Increasing X vs. Decreasing Y
Demonstrating the ROI of Learning
From A
To B
by when
Time
From A
Time
To B
by when
Increase productivity or decrease inefficiency?
Increase retention or decrease attrition?
Increase revenue or decrease waste?
38. 38 Demonstrating the ROI of Learning
Lead vs. Lag Measures
Lead Measure
(activity)
Lag Measure
(results)
measures goal
predictive of goal
+ influenceable
lose weight/sizediet + exercise
doing this… gets that
= LEVERAGE
39. 39 Demonstrating the ROI of Learning
Examples
Lag Measure
(results)
reduce equipment failure
reduce safety incidents
increase accuracy/efficiency
reduce churn
increase retention of talent
Lead Measure
(activity)
routine maintenance
compliance with safety regs
time spent practicing
touchpoints with clients
coaching provided
40. 40 Demonstrating the ROI of Learning
Implement Manager Training
Lag Measure
(results)
Increase retention of talent
Decrease complaints to HR
Lead Measure
(activity)
Regular one-on-ones
Provide coaching
Give autonomy
Support growth
Build cohesive teams
41. 41 Demonstrating the ROI of Learning
Reaction
Objectives
Learning
Objectives
Implementation
Objectives
Business
Impact
• Perceive program to
be relevant to the job
• Perceive program to
be relevant to job
performance
• Perceive program to
be value added
• Rate the program as
effective
• Would recommend
to others
• Understand the value
of engagement and
their influence
• Use skills and clarity
coaching to develop
employees
• Cultivate team
cohesion and
collaboration
• Improve personal
effectiveness
Complete action plan
Show improvements in:
• coaching skills
• team management
• personal
effectiveness
Identify barriers and
enablers to application
of knowledge/skills
acquired
• Increased
retention
• Increased
productivity
• Reduced
complaints to HR
• Reduced
absenteeism
ROI
Impact
Implementation
Learning
Reaction/Satisfaction
42. 42
Learning + Performance Outcome
Demonstrating the ROI of Learning
Reaction
Objectives
Learning
Objectives
Implementation
Objectives
Business
Impact
• Perceive program to
be relevant to the job
• Perceive program to
be relevant to job
performance
• Perceive program to
be value added
• Rate the program as
effective
• Would recommend
to others
• Understand the value
of engagement and
their influence on it
• Use skills and clarity
coaching to develop
employees
• Cultivate team
cohesion and
collaboration
• Improve personal
effectiveness
Complete action plan
Show improvements in:
• coaching skills
• team management
• personal
effectiveness
Identify barriers and
enablers to application
of knowledge/skills
acquired
• Increased
retention
• Increased
productivity
• Reduced
complaints to HR
• Reduced
absenteeism
43. 43
Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The ROI Method and Process
Demonstrating the ROI of Learning
45. 45 Demonstrating the ROI of Learning
Training < ----------- ---------- > Learning
Specific event or activity Anywhere, any time
Designed from organization’s perspective Designed from learner’s perspective
Develop new skills, so can carry out specific
behavior/process on own (prescriptive)
Absorb and retain information to be used in
non-specific, unexpected future use (creative)
Given to; Organization tells/teaches/directs
employee
Engaged with; Organization partners with
learner to grow, develop, adapt
May have goal for compliance and/or risk
reduction
Goal is to enhance potential and performance
of employee in ways that are meaningful
Employee can perceive content to be
irrelevant or boring, so may be disengaged
and unmotivated to pursue further learning
Employee perceives content as immediately
useful and helpful, so active participant and
motivated to pursue further learning
46. 46
Benefits of Learning
Demonstrating the ROI of Learning
Active participation
Authentic motivation
Ongoing improvement
Employee engagement
Retention of talent
47. 47
Motivation
Demonstrating the ROI of Learning
Autonomy
opportunities to be self directed
Mastery
opportunities to learn and grow
Purpose
contribute to something meaningful
49. 49 Demonstrating the ROI of Learning
Growth Mindset
leads to a desire to learn, so tends to:
Believe that skills can always improve with
hard work
See effort as a path to mastery and
therefore essential
Embrace challenges and see them as
opportunity to grow
See feedback as useful for learning and
improving
Views setbacks as a wake-up call to work
harder next time
Find lessons and inspiration in the success
of others
As a result, they reach ever-higher
levels of potential and performance.
Fixed Mindset
leads to a desire to look good, so tends to:
Believe that most skills are based on traits that
are fixed and cannot change
See effort as unnecessary; something to do
when you’re not good enough
Avoid challenges because could reveal lack
of skill; tends to give up easily
See feedback as personally threatening to
sense of self and gets defensive
View setbacks as discouraging; tends to blame
others
Feel threatened by the success of others;
may undermine others in effort to look good
As a result, they may plateau early and
achieve less than their full potential.
50. 50
Engagement
How much people are
emotionally connected and
committed to their organizations,
and their willingness to go above
and beyond the expectations of
their jobs.
Demonstrating the ROI of Learning
51. 51
Measuring Engagement
Demonstrating the ROI of Learning
1. I am proud to work for this company.
2. This company motivates me to go beyond what
I would in a similar role elsewhere.
3. I see myself still working here in 3 years.
4. I would recommend this company as a great place to work.
5. I rarely think about looking for a job at another organization.
55. 55
The Power of Engagement
Demonstrating the ROI of Learning
A disengaged employee costs an organization
approximately $3,400 for every $10,000 of salary (Gallup).
Engaged employees are 127% more likely to be
A performers than C performers (McLean & Company).
Highly engaged organizations have the potential to
decrease employee turnover by 87% (Human Capital Institute).
56. 56 Demonstrating the ROI of Learning
From “Making
the Case for
Employee
Engagement”
57. 57
L+D is a key
driver of
employee
engagement
Demonstrating the ROI of Learning
58. 58
The Role of L+D
Demonstrating the ROI of Learning
Have data that show how
L+D is directly related to:
increases in overall
employee engagement
increases in employee
identification with organization’s values
increase in positive organization culture
59. 59
Retaining Top Talent
Demonstrating the ROI of Learning
Cost to replace an employee is
50% to 250% of annual salary+benefits!
SHRM’s “Cost of Turnover” Worksheet
• Lost productivity (position + others)
• Offboarding
• Recruiting > hiring > training
• Time to previous employee’s performance
62. 62
Cultivate Potential
Demonstrating the ROI of Learning
Having the capacity to
become or develop into
something in the future.
Unrealized ability.
Performance = Potential + Support
63. 63
Put Learners First
Demonstrating the ROI of Learning
What is their context?
What would make their work life
immediately better or easier?
Design to solve their problems
and maximize their potential.
65. 65
Agenda
Return on Investment (ROI)
Your Context
Results That Matter
The Amazing Value of Learning
The ROI Method and Process
Demonstrating the ROI of Learning
66. 66
ROI Methodology
Demonstrating the ROI of Learning
Five Levels of Evaluation
V Model for Business Alignment
Process Model to Analyze Impact
Data Collection
67. 67
Jack Phillips
ROI
Demonstrating the ROI of Learning
ROI
Impact
Implementation
Learning
Reaction/Satisfaction
Did the learners
like the program?
Did the learners
learn the content?
Did the learners deploy
the learning on the job?
Did the learning impact
business results?
Did the learning
investment payoff?
71. 71
Data Options
Demonstrating the ROI of Learning
Hard/soft data
Surveys/questionnaires
Tests
Observation
Interviews
Focus groups
Performance Records
73. 73
Isolating Effect of Program
Pre-test, post-test
Control group
Trend analysis
Use of expert studies/data
Estimation of impact by:
• Participants
• Supervisors
• Leadership
Demonstrating the ROI of Learning
75. 75
Learn More About Learning at lynda.com
Instructional Design Essentials series:
❯ The Neuroscience of Learning with Britt Andreatta
❯ Flipping the Classroom with Aaron Quigley
❯ Models of Instructional Design with Shea Hanson
❯ Needs Analysis with Jeff Toister
Running a Profitable Business with Jim Stice
Finance Fundamentals with Jim and Kay Stice
Demonstrating the ROI of Learning
:12
I’m in a master minds group with L+D folks from hospitals, construction, university, footwear
When I called and asked for examples, NONE of them had any! None!
ROI means different things to each of us
Some have to justify everything
Some are trusted
Know your context
:45
Help them achieve their goals.
They have to climb a big mountain so I make their job easier
I mark the path, I pack the bags, and I give them the tools they need to do it well.
Then we send them on their way and take their calls when they get stuck or need a little encouragement