Christina Nolan is a conscientious professional with over 20 years of experience in PR, direct marketing, customer service, and administrative support roles. She has strong organizational, communication, and relationship building skills. Her experience spans managing teams, client accounts, marketing projects, and providing executive assistance. She is self-motivated, adaptable, and thrives in busy and dynamic environments.

1. CHRISTINA (TINA) NOLAN
I am a conscientious and experienced professional within a PR& Direct Marketing Support capacity. Workingat a senior level I have
developed a strong customer serviceethos and solid organisational skills.
My work experience spans over a number of years and covers a huge range of managerial/clientmanagement and other specialist
skills. I amadept at setting my own goals and objectives and working to these, I have the requisiteself-motivation and flexibility to
undertake tasks independently to the required high standards.Equally,I enjoy working as partof a focused and productive team
and collaboratingwith others in the attainment of shared goals.
With an outgoing personality I amableto build strongworkingrelationshipsand thrivewhen workingin a dynamic and busy
environment.
KEY SKILLS & EXPERTISE
Professional,honest,conscientious,reliable,calm,self-motivated,good sense of humour
Works resourcefully and independently with the minimum of supervision
Participates in focused cross-functional teams in a collaborativeenvironment
Demonstrates an organised and detailed oriented approach to tasks
Planning,prioritisingand executing multipletasks often in a pressured environment
Communicates confidently and effectively, with the ability to build and maintain excellentworkingrelationshipswith internal and
external customers at all levels of seniority
Maintainingpersonnel records
Presenting a strong and professional customer serviceethos
Producingconciseand articulatewritten reports, minutes, presentations and other business documents
Organised and methodical working
Account Liaison with clients and associates
COMPUTERS
Experienced in the use of Microsoftoffice/XP,Outlook, Excel, PowerPoint
PROFESSIONAL EXPERIENCE
January 1990 –2002 Royal Mail contract moved to Capita Business Services 2002
Key Roles and Responsibilities over this period:
 PA Support Finance Director, diary management, travel/accombookings,general PA roles
 Manager Training & Development team, delivered management courses (approved by Institute of Supervisory
Management)/ Outbound sales/ Customer Care/
 Customer Service Manager, Inbound Call/Outbound Call Centre
 Customer Service Manager, Customer Administration Back office
 Client Account Manager/Sales Management.
 Supporting New Business Bid Team, delivering presentations for potential new business opportunites
 PR & Communications Manager
July 2002 – Present – Capita Business Services
 Media/ PR Manager Direct Marketing Approvals manager
PR /Media Relations Manager
 Manage the dedicated TVLPR Enquiries email inbox and process/co-ordinate all press/media related enquiries /responses
that are referred to TVL via the Client and an additional six national/regional PR agencies.

Direct Marketing Approvals Manager
 Manage the dedicated TVL Marketing Approvals email Inbox and process/co-ordinateall theDirectMarketing approvals
process through closeliaison with our Consortiumpartners and the Client. This roleincludes distribution of all DMProjects
to key Stakeholders for all the marketing Direct Marketing letters and other creatives for every TV Licensing literature.
Other Responsibilities
 Joint responsibility for managingthe Emergency Response Plan and the provision of all PR/marketinginformation to
supportthe Intranet and other comms that are distributed via – TVL Communications channels
 Provideguidanceand supportwith all other ad-hoc enquiries from all operational areasre.PR.

2.  Manage Bristol OfficeReception team and supportingthe facilities manager. Overseeing Security and health and Safety
Audits
 Co-ordinate corporatefundraisingactivities.
1980 - 1990 Western Sound Visual – Video Distribution Company
Key Responsibilities:
 PA to the MD
 ManagingMultipleClients - National & International
 Sales,managingstock control
 Ensuringset targets were met
 Providingadmin support to Sales team where necessary
 Managingclientappointments for Edit Suite Facilities
1976– 1980 – Career Break
1974 – 1976 Arthur Guinness & Company
PA to Managing Director
Responsibility for co-ordinatingappoints for all reps visits to Public Houses sellingGuiness,Taunton Cider and Harp Lager
1972- Emigrated to New Zealand – returned to the UK 1974
 Australia/ New Zealand Bank – Customer Enquiries
 South British Insurance Company – Administrative tasks and phone enquiries
Education and Qualifications
1968 – St Thomas More Secondary School
GCSE
English (language& literature), Maths, Science, Art, Drama, Business Studies, History
Other Courses/Qualifications
 Critical IncidentDe-briefing
 Institute of Personal Development
 Institute of Supervisory Manager (ISM) accredited trainer
 City & Guilds Internal & External Verifier
 Personal LifeCoach
 Personal Trainer
 Forensic Science& Criminology – Leicester University
 Forensic Psychology –Open University
Additional Information
 Support er/Volunteer for a number of Charities –attending events/ event management/fundraisingsupport
 Volunteer work carried out for Westmoreland Trust, runningworkshops for adults with learningdifficulties and
unemployed adults.
 Marathon Runner and general fitness