2. SELECTED ACHIEVEMENTS
■ Elevated client volume 35% within one year, increasing annual revenue
from $820 K to $1.1 M. [Chanco on the James]
■ Developed & implemented improved comprehensive policy/procedure matrix,
increasing staff performance and greatly enhancing client services [Chanco on the
James/Carlbrook School/Hampton Roads Youth Center]
■ Served as a consultant in 2002 for the Pulitzer Prize winning journalist, David
Marcus, to research his book chronicling the journey of four clients, What it Takes to
Pull Me Through. (2005 Houghton Mifflin Books) [Swift River Academy]
■ Crisis intervention manager addressing, and trained master level therapists to address
are; Suicidal Ideation, Homicidal Ideation, Substance Abuse, Poor Boundaries,
Adoption, Physical/Emotional/Sexual Abuse, Neglect/Abandonment, Self Esteem,
Grief
Counseling, Sexual Offenses, Anxiety, Family Separation, Denial, Post Traumatic
Stress Disorder, Family and Marital Discord.
3. AREAS of EXPERTISE
–Multiple program site – Strategic Planning
Admissions
– “Greening” Offices
– HR / Employee Relations & Programs
– Public Relations – Transition
Management
– Staff Recruitment/Training – Creating buy-in from staff
/Evaluation
– Financial Management
– Executive Team Player
– Regularly Compliance/
– Website Development Accreditation
– Public/Private/Non-Profit – Program Development
Experience
4. PROFESSIONAL SKILL SETS
Accomplished and motivated operations developer with
expertise in marrying both broad as well as in-depth best practice
standards to create profitable, high-quality organizations.
Skillful at initiating and gaining buy-in on internal overhauls to
dramatically improve efficiency and productivity. Program-savvy
professional with history of negotiating, selecting, and installing
effective policies and procedures for several organizations. Deeply
knowledgeable in all aspects of interviewing, training, and evaluating
staff. Insightful business analyst, adept at aspects of marketing,
privatizing support services, and helping to develop and manage
budgets. Knowledgeable of HIPAA and confidentiality regulations
with regard to protected health information and human rights.
Dedicated to providing superior results while contributing to both
short-and long-term revenue objectives.
5. EDUCATION & DEGREES
Masters in Social Work (MSW)
Family and Children Development
(graduate in 2009)
Canyon College • Caldwell, Idaho
Bachelor of Science Degree (BS)
Management and Therapeutic
Recreation/Communication
(graduated 1991)
Radford University • Radford Virginia
6. PROFESSIONAL
ASSOCIATIONS
~ Member National Association of Social Workers
~ Volunteer ‘Court Appointed Special Advocate’ (CASA)
~ Member United States Mental Health Professionals
~ Member Southern Association of Independent Schools
~ National Association of College Admissions
~ Sailing Coach Norfolk Academy
~ Member Virginia Interscholastic Sailing Association
7. PROFESSIONAL SUMMARY
VIRGINIA BEACH PSYCHIATRIC CENTER: Virginia Beach, Virginia
Adolescent and Child Programs - Psychiatric Solutions Inc. (PSI) psysolutions.com
Mental Health Counselor 10/2008 - present
■ Facilitate all aspects of milieu management - working within a multi-discipline clinical team; including Doctors,
Nurses, Therapists, Counselors and administration
CHANCO on the JAMES: Surry, Virginia
Non-profit programs managed by Episcopal Diocese of Southern Virginia; chanco.org.
Executive Director 1/2007 – 3/2008
■ Manage all aspects of the program, personnel, and facilities for this non-profit organization. The Executive
Director’s position was eliminated by the Executive Committee due to a struggling economy. A generous severance
package was given to me.
■ Participated in the development of, and gave approval to the annual budget - authorizes expenditures, signed time
cards, etc.
■ Oversaw the maintenance of physical resources, equipment, and supplies.
■ Approved all personnel decisions, including position appointments, terminations, and disciplinary actions.
8. CITY of VIRGINIA BEACH: Virginia Beach, Virginia
Department of Human Services – MH/SA Department – duel-diagnosis program
Case Manager 3/2006 – 1/2007
■ Attended weekly administration meetings and bi-monthly unit meetings.
■ Developed client Individual Service Plans (ISP) as it related to their Co-Occurring diagnosis.
■ Functioned as an interdisciplinary/interdepartmental treatment team member.
■ Oversaw urinalysis testing and breathalyzer testing with clients, and conducted counseling
sessions with clients.
HAMPTON ROADS YOUTH CENTER: Suffolk, Virginia
Non-profit Residential Treatment Center (Regional RTC) hamptonroadsyouthcenter.com
Program Coordinator (Administrative Team Member) 8/05 – 12/05
■ Provided operational oversight, supervision, leadership and direction for the day-to-day
operation.
■ Attended weekly administration meetings to set direction, budget, and strategy for the center.
■ Developed and maintain relationships with referral sources, donors, and community supporters.
■ Interviewed, hired, trained, and supervised all counseling staff.
9.
THE CARLBROOK SCHOOL: Halifax, Virginia
Private Residential Treatment Center (international RTC) carlbrook.org
Supervising Director (Executive Team Member) 2/2002 – 4/2005
■ Attended weekly Executive team meetings to set agenda, policy, calendar, and budget.
■ Supervised Masters level advisors with the coordination of services, treatment plan
development, and case management.
■ Served as a presenter/speaker for parent conferences & graduations.
■ Chaperoned group of 18 students to Paris, Brussels, and Amsterdam.
ASPIN EDUCATIONAL GROUP: Commington, Massachusetts
Private Residential Treatment Center (international RTC) swiftriver.com
Senior Counselor 6/2000 - 2/2002
■ Developed, executed, and evaluated clients’ treatment plans.
■ Chaperoned a group of 22 clients to Costa Rica for a ‘service project’ and academic
programming.
CEDU FAMILY OF SERVICES: Bonners Ferry, Idaho
Private Therapeutic Boarding Schools (international RTC) cedu.com
Residential Life Coordinator/Assistant Department Head/Admission Counselor 11/1996 -
11/1999