This document summarizes the experience and qualifications of a healthcare professional seeking a position involving public relations, intake functions, data coordination, and care specialist work. They have 12+ years of experience in both volunteer and professional roles in hospital administration, patient care, medical office management, and supporting healthcare professionals. As a volunteer at Seattle Children's Hospital, they gained experience in various departments including the cancer ward, PICU, NICU, and general children's ward, totaling over 500 hours. They also have experience in roles involving patient services, administration, project management, data analysis and reporting, and medical research. Their education includes a Bachelor's degree in Interdisciplinary Studies with a focus on society, ethics and public health, as

1. Denver, CO xxxx
Phone: (425) xxx-xxxx
E-mail: xxx.com
HEALTHCARE PROFESSIONAL
PUBLIC RELATIONS│INTAKE FUNCTIONS│DATA COORDINATION│CARE SPECIALIST
Multifaceted healthcare professional offering 12+ years of experience in both volunteer and professional work including
hospital/clinic administration, patient/customer care, medical office management, and proactive support of healthcare
professionals. Thrives within high traffic, deadline-driven environments having volunteered 500+ hours in the Cancer Ward,
PICU, NICU, and General Children’s Ward at Seattle Children’s Hospital.
 Unique ability to work with a diverse range of patients, ensuring comfort and emotional well-being that results in
higher morale and quicker recovery.
 Analytical with strong communication talents—enabling detailed research, clear, concise reporting, and a passion for
the highest levels of data accuracy.
 Dedicated to continually learning and empowering others to lead healthier, fulfilling lives.
“[xxx] was a wonderful team member and was always willing to help out with extra projects. She is an extremely hardworking
and dedicated young woman who strives to do her best in all her activities. She was a great asset to our program and I know
she will be a great asset to yours.” ~xxx, Child Life Dept., Seattle Children’s Hospital
Patient/Customer Service  Point Of Contact  Multi-Line Phones  Administration  Problem Solving  Deadline Driven
Project Management  Quick Learner  Compliance  Strong Communications  Multilingual  Data Analysis & Reporting
Patient Care  Excellent Bedside Manner  Teamwork/Independent Work  HIPAA/Medical Ethics  Medical Databases
Data Accuracy  Data Entry  Recordkeeping  Documentation  Medical Research  Department Coordination  Scheduling
PROFESSIONAL DEVELOPMENT
Since 2011 have kept abreast of industry trends and best practices through courses and programs including:
National Institute of Child Health & Human Development: TRAIN Program, Public Health Foundation:
SIDS Risk Reduction Course Effective Communication Tools for Healthcare Professionals
Harvard University: Google Analytics Academy:
Innovating Healthcare Google Analytics
Johns Hopkins:
Social and Behavioral Foundations of Primary Health Care
Preventing Infant Mortality and Promoting the Health of Women, Infants, and Children
Introduction to Health Policy
EDUCATION
Bachelor of Arts, Interdisciplinary Studies, Concentration in Society, Ethics & Public Policy/Human Behavior
University of Washington, Bothell, WA
 GPA 3.09, Dean’s List
 Courses included: Social Research, Statistics, Medical Ethics, Social Psychology, Physiological Psychology,
Microbiology, Physiology
Coursework
NYU College of Nursing, New York, NY
 Courses included: Therapeutic/Research-Based Nursing Practice, Nurse/Client Therapy Integration, Health
Assessment & Promotion, Pathophysiology
Associate of Arts, Integrated Studies
Cascadia Community College
VOLUNTEER/PROFESSIONAL EXPERIENCE
CHILDLIFE VOLUNTEER, Seattle Children’s Hospital, Seattle, WA  2005-2011
Gained valuable “hands-on” healthcare experience while earning an undergraduate degree, supporting doctors, nurses,
dieticians, administrators, and therapists in proficient care of a diverse range of patients (newborn to 13 years old).
Volunteered 500+ hours in the Cancer Ward, PICU, NICU, and General Children’s Ward.
Continued…
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2. Page Two
Phone: (425) xxx-xxxx
E-mail: xxx.com
Seattle Children’s Hospital, Continued …
 Shadowed RNs during rotations and helped with scheduling. Rapidly learned hospital processes and procedures,
HIPAA, state, and federal healthcare guidelines.
 Given a wide range of tasks such as cleaning suction tubes of patients and providing pacifier therapy to premature
births/newborns.
 Leveraged previous teaching and child care experience to supervise children and support age-appropriate events
during the annual health fair.
 Assisted with patient care, learning key skills such as proper bedside manner and emotional support.
“[xxx] is an amazing person who is compassionate, nurturing, and takes pride in her responsibilities. Her reliability and follow
through both personal and academically demonstrate a strong work ethic.”
~xxx, RN, MN, ARNP Faculty, University of Washington, School of Nursing
INFORMATION DESK VOLUNTEER, Evergreen Hospital Medical Center, Kirkland, WA  2001-2004
Utilized strong customer/patient service talents, communication, and administration skills to serve as a Point Of Contact for
intakes/discharges.
 Helped patients with daily needs. Greeted and helped visitors.
 Assisted in transport functions and lab sample delivery.
ADMINISTRATION/ACCOUNTS PAYABLE, Woodinville Hand Therapy, Woodinville, WA  2008-2010
Multitasked to greet and work with patients while coordinating with insurance companies to resolve overdue bills and state
claims. Worked a multiline phone, responding to all questions/concerns and setting new appointments.
 Explained complex benefits coverage and services eligibility to customers.
 Served as a liaison between therapists, patients, and insurance companies to ensure accurate billing and prompt
payment. Streamlined office workflow. Ensured office had adequate supplies and inventory.
TEACHER, Daystar School, Bellevue, WA  2006-2009
Planned and taught curriculum to 2nd and 3rd grades. Used multimedia resources including song, arts, and crafts to successfully
teach key facts, skills, and ideas while instilling a love of learning.
 Coordinated with school administrators and parents to ensure effective and efficient classroom management and
appropriate socialization/behavior.
 Leveraged academic knowledge in nutrition and child development to support optimal learning strategies.
 Taught health-related issues such as proper hygienic practices.
“[xxx] is particularly adept at intercultural understanding, as evidenced by her academic work in society, ethics, and human
behavior, …. She has shown consistent success in independent work and in group projects.”
~Dr. xxx, Interim Director, University of Washington Teaching & Learning Center
  
Note: Additional experience as FRONT OFFICE RECEPTIONIST, Natural Family Medicine; PROJECT ORGANIZER, Summer
Youth Teaching Project; ENVIRONMENTAL VOLUNTEER City of Woodinville (Sammamish River). Details upon request.
ADDITIONAL INFORMATION
Technical Snapshot: MS Office (Word, Excel, PowerPoint), Adobe (Reader, Acrobat, Photoshop); Google Analytics Certification
Language Fluency: English, French, Farsi
Medical Certifications: CPR, First Aid, AED from the American Red Cross
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