Robert Miller is a senior business systems analyst and certified project manager with over 25 years of experience leading complex projects. He has expertise in process improvement, business analysis, project management, and data analytics. Miller has worked in healthcare benefits administration and printing industries, managing teams across multiple continents. He holds an MS in Materials Science and Engineering and certifications in project management and Lean Six Sigma.
PROFESSIONAL SUMMARY
Program / Project Manager with a successful record of managing full project life-cycle initiatives. Expertise includes a combination of both Application Development and Infrastructure experience. I’ve acted as both developer and then App Dev PM while with the State of Missouri. I rate my SDLC experience as an 8/10 as I personally did VB development and acted as the PM for entire application delivery from development through SQL and into production. An exceptionally strong Program / Project Manager with the following qualifications:
• PM experience covers product planning, scheduling, testing, change management, implementations and ROI analysis
• Successfully managed projects for domestic and international corporations including BP, State of MO-DOR, Salton/Toastmaster
• Recognized for surpassing corporate and customer expectations for quality and focus by configuring, implementing, training, mergers and acquisitions
• Experienced in handling projects in rapidly changing functional, procedural and engineering environments including international offshore (Brazil, Columbia, UK, Trinidad, Argentina, Mexico) testing/development teams
• Provides disciplined, assertive, tactful leadership to resolve challenges in an efficient, cost-effective manner
• Skilled in developing and maintaining strong customer relations and fostering cohesive, consensus-building project team interactions
• Recognized for being a highly-motivated, self-directed, enthusiastic project manager with a positive, creative attitude for balancing schedules, costs and priorities
• Recognized as an “idea leader” with flexibility to handle assignments with analytical test equipment and to develop quality assurance best practices/processes
• Excels in developing and maintaining project plans without being dependent on technical resources for input.
• Successfully transitioned to a portfolio of 65 projects International with a blend of waterfall and agile teams with ~$75 million budget. Overseeing multiple vertical project managers, business analyst, functional analyst, and working with the communications team. All in a ~2 month onboarding to the account.
• Apply communication strategies to engage International-level stakeholders in order to understand product objectives, customer service processes, development teams, and define strategies for opposing developing techniques to timely and with budget constraints. Supports SAFe (Scaled Agile Framework) as the “Release Train Engineer.
• Manage the flow of value through the program and value stream Kanban’s to increase outlook into new work and into the work flow. Establishing connections among the Portfolio, Journey mapping, value stream, and programs levels.
PROFESSIONAL SUMMARY
Program / Project Manager with a successful record of managing full project life-cycle initiatives. Expertise includes a combination of both Application Development and Infrastructure experience. I’ve acted as both developer and then App Dev PM while with the State of Missouri. I rate my SDLC experience as an 8/10 as I personally did VB development and acted as the PM for entire application delivery from development through SQL and into production. An exceptionally strong Program / Project Manager with the following qualifications:
• PM experience covers product planning, scheduling, testing, change management, implementations and ROI analysis
• Successfully managed projects for domestic and international corporations including BP, State of MO-DOR, Salton/Toastmaster
• Recognized for surpassing corporate and customer expectations for quality and focus by configuring, implementing, training, mergers and acquisitions
• Experienced in handling projects in rapidly changing functional, procedural and engineering environments including international offshore (Brazil, Columbia, UK, Trinidad, Argentina, Mexico) testing/development teams
• Provides disciplined, assertive, tactful leadership to resolve challenges in an efficient, cost-effective manner
• Skilled in developing and maintaining strong customer relations and fostering cohesive, consensus-building project team interactions
• Recognized for being a highly-motivated, self-directed, enthusiastic project manager with a positive, creative attitude for balancing schedules, costs and priorities
• Recognized as an “idea leader” with flexibility to handle assignments with analytical test equipment and to develop quality assurance best practices/processes
• Excels in developing and maintaining project plans without being dependent on technical resources for input.
• Successfully transitioned to a portfolio of 65 projects International with a blend of waterfall and agile teams with ~$75 million budget. Overseeing multiple vertical project managers, business analyst, functional analyst, and working with the communications team. All in a ~2 month onboarding to the account.
• Apply communication strategies to engage International-level stakeholders in order to understand product objectives, customer service processes, development teams, and define strategies for opposing developing techniques to timely and with budget constraints. Supports SAFe (Scaled Agile Framework) as the “Release Train Engineer.
• Manage the flow of value through the program and value stream Kanban’s to increase outlook into new work and into the work flow. Establishing connections among the Portfolio, Journey mapping, value stream, and programs levels.
This is a E commerce summit which is going to held on the 12th-14th April in Amara Sanctuary Resort at Sentosa. We have confirmed 42 of Asia’s top airlines, hotels and OTAs as speakers and over 20 sponsors.
Business Technology leader with expertise in enterprise server, storage, networking, OS and Hypervisor, high availability, OLTP & DSS RDBMS, ERP and e-Commerce architectures. Breadth of experience running transformational infrastructure projects to consolidate & refresh systems infrastructure. Experience employing ITIL methodology for managing changes, reducing incidents & problems and tracking configurations.
• Customer & Business Partner: Track record of year over year cost reduction and systems stability improvements. Ensure that business technology aligns with defined standards. Maintain cost effective hosting services that meet customer expectations.
• People Manager: Expertise in leading diverse teams of professionals supporting large global business hosting environments. Maintain a balanced approach of increased productivity and associate engagement.
• Strategic Technology Leader: Direct the planning, implementation and operations of global business hosting initiatives. Manage to performance goals for delivering transformational initiatives. Provide thought leadership for technology governance and vendor management. Maintain relationships with vendors and service providers such as Oracle, Microsoft, VMware, IBM, HDS, EMC, NetApp and Symantec.
• Team Builder: Enjoy mentoring and developing individual's competencies and helping people in cross-functional teams succeed in realizing their personal best and achieving business objectives.
Methodologies: SDLC, ITIL, IDEF0, BCP, RACI, SWOT, IaaS, SaaS, PaaS
Compliance: SOX, PCI-DSS, SSAE-16 / SAS/70, HIPAA, SEC-17a-4
ERP Packages: SAP BASIS FI, HCM & BI/DW, PeopleSoft Financials & HR, Lawson Payroll
Hipervisors: ESXi, VIOS, Solaris Zones, VirtualBox, Parallels
Operating Systems: Microsoft, Red Hat, SuSE, Ubuntu, Oracle, Apple, AIX, Solaris, HP-UX
Hardware: Sun, HP, IBM, Apple, EMC, HDS, McData, Brocade, Cisco, STK, NetApp
Data Protection: NetBackup, TSM, NetWorker
Clustering: VCS, Sun Cluster,
Databases: Oracle, SQL server, DB2, Informix
Disk Virtualization: VxVM, TimeFinder, SRDF, ShadowImage, TrueCopy, Apache, WebSphere, SiteMinder,
RCS, MS Office, Visio, Project, SharePoint, Patrol, Remedy
Languages: BASH/Korn/Bourne shells, AWK, Perl, C, SQL
Protocols: TCP/IP, DNS, AD, NTP, SMTP, SNMP, CIFS, NFS, iSCSI, FCP, FCIP, RAID, HTTP/S
Associations: Technology Leaders Association, USENIX, Storage Network Industry Association
Security Best Practices: SANS, FISMA and ISO 27001
Checkpoint Firewall & IPS, ADFS, FIM, UAG, MPLS, SCCM, SCOM, TCP/IP, Hyper-V, VMware, Windows Server, AIX, Cytrix VPN, Symantec Enterprise, Office 365, ControlPanelGRC, F5, ArcSight, Qualsys, CyberArk, SQL, Stonebranch
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...
Robert Miller Public Resume
1. ROBERT E. MILLER, JR.
www.linkedin.com/in/robertmiller168
robert.miller168@gmail.com
Business Analyst / Systems Analyst / Project Manager / Continuous Improvement
Senior Business Systems Analyst and Certified Project Manager with proven success in enterprise level projects of
high customer visibility. Key strengths are process improvement, synthesis of solutions to complex issues, and
leadership of cross-functional, multi-national teams located on several continents. Expertise includes:
•Lean Six Sigma
•Project Management
•Reporting / Analytics /
Business Intelligence
•Business Process Re-engineering
•Metrics / Standards / Controls
•Data Structure Design
TECHNICAL SKILLS
Languages: C/C++, BASIC, Fortran, MATLAB
Web Services: XML, XML Schema
Internet: HTTP, HTML, XHTML
Platforms: Windows NT & 2000 Servers, Unix, Red Hat Linux
Databases: MS SQL Server, Oracle, MS Access
Tools: MS Visual Studio, Oracle Plus, Oracle SQL Developer
PROFESSIONAL EXPERIENCE
SHPS INC., Louisville, KY 2005-2011
SHPS Inc. is a venture capital owned integrated health and benefits solutions provider. SHPS provides integrated health,
wellness and spending accounts management, incentives and benefits administration services from a number of independent
platforms through a single customer experience customized by client. SHPS serves large and mid-sized employers, government
agencies, and third-party administrators.
Product Development Manager 2009-2011
Lead Business Analyst 2007-2009
Integrated systems and data processes, mentored other analysts, designed and produced custom reports, provided
customer support for complex issues, documented and validated requirements and managed user acceptance.
Reported directly to the Senior Vice President (SVP) of Product Innovation for 6 months.
•Designed and delivered web tools and managed user acceptance. Standardized troubleshooting and issue
resolution, standardized data processing rules across 5 distinct business units across the enterprise, and managed
operational support for 27 client sites supporting nearly 300k customers.
•Redesigned the integrated web portal with modular components and site layout which supported independent
module level updates, simplified configuration updates and enhanced site performance reducing cost and time for
each product update release by > 25%.
•Reduced delivery time of a client site by > 50% from estimates of 16 – 20 weeks to 8 weeks. Engaged and
coordinated a team of experts from around the globe, including the U.S., South Africa, India, and China. Flawlessly
delivered a customized web portal for a Fortune 50 company on time and under budget.
•Defined metrics and produced reports with business actionable information from the program to feature levels,
including site usage, marketing effectiveness and customer issue tracking. Standardized reporting was available at
client launch for all clients on the integrated web portal without additional development.
Product Development & Operations Manager 2006-2007
Integrated systems and data, managed small teams of analysts and member facing communication systems.
Managed user acceptance and systems operations in production. Documented and validated requirements.
•Integrated clinical, analytical, and outreach systems with a shared data hub to create the company's first
integrated platform at 700% expected pace. Normalized data and processes supporting > 8M lives.
2. ROBERT E. MILLER, JR. Page 2
(Product Development & Operations Manager cont’d)
•Standardized communications between business and technical teams, automated scripting and customization of
media content and removed software tools usability barriers for the same. The required client customization time
for the customer engagement system was reduced 92% to 3 calendar days.
•Standardized client configuration, automated the process for customizations and designed the supporting data
structure. Eliminated the need for software development and quality assurance testing to support client
configuration, reducing cost and time by > 80% and designed interactive client configuration tool.
•Mapped a 6 vendor incentive process, uncovering delays, inefficiencies, and faulty validation rules. Designed
improved processes, eliminated faulty rules and added missing complex validation rules. Reduced process time
25%, flawlessly delivered improved process, and built esprit de corps with vendor partners.
Quality Lead – Fulfillment Services 2005-2006
Mapped and improved processes using the Six Sigma methodology. Assumed additional responsibility for managing
operations of the equipment, staff of 10 direct reports, and postage budget of $1M in a single quarter for mail
insert, addressing, presorting, and posting activities. Reported directly to the SVP Quality and SVP Fulfillment.
•Negotiated a 1 week operating budget advance from corporate finance and a credit line increase of 25% from
external vendors. Eliminated debt from 2 accounts and reduced the remaining credit balance by 20%, ultimately
delivered $1M of postage over 3 months while reducing operating debt by > 50%.
LEXMARK INTERNATIONAL, Lexington, KY 2001-2005
Lexmark International Inc. is a Fortune 500™ printing and imaging solutions provider.
Research Engineering Professional
Operated the life-cycle reliability lab, performed materials characterization and design, and supported electrical
characterization lab projects.
•Validated sample frequency of statistically identical results using Design of Experiments methodology and SPSS for
statistical analysis. Increased test efficiency 16+ times, reducing the schedule backlog by 85% while increasing the
sample size to improve the confidence interval to 95%.
•An electrical, chemical and mechanical insulator was required which reduced manufacturing costs and provided
acceptable product life. Designed, validated performance and patented a novel material and the process for
producing the same. $120M in savings were projected for a 3 year product run using the material and the
intellectual property portfolio was improved.
•Proposed and managed a project which included hardware, software and facilities re-design. Increased testing
capacity 10%, raised morale and enabled continuous monitoring of all tests from anywhere in the world via secure
HTTP connection. Absorbed a 50% staffing reduction without schedule impact.
UNITES STATES NAVY 1990-1996
Electrician’s Mate 2nd
Class (qualified in submarines)
EDUCATION / PROFESSIONAL DEVELOPMENT
MS, Materials Science and Engineering, University of Kentucky, Lexington, KY
BS, Physics, The Pennsylvania State University, State College, PA
•Xavier Project Management Certification, Lexmark International, Inc., Lexington, KY
•Six Sigma Yellow Belt Certification, SHPS Inc., Louisville KY
•Lean Six Sigma White Belt Certification, ISSSC, Louisville KY
PATENTS
U.S. Patent 7,165,830 Resistor protective layer for micro-fluid ejection devices Issued May 14, 2004
U.S. Patent 7,635,174 Heater chip test circuit and methods for using the same Issued August 22, 2005