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Robert Guswiler | 313- 434- 1782
 Robert . guswiler@hotmail . com
                                                           Ann Arbor / Greater Metropolitan
Detroit


                                         QUALIFICATION SUMMARY

Results driven professional and proven leader of complex solutions and strategies. Exceptional interpersonal and communication
skills, with years of experience interfacing with C levels of organizations. Confident and well versed in nearly all aspects of
business, operations and technology, with an extensive background in the following broad-based competencies:

 Strategic Planning                            IT Governance & Best                          New Business
                                               Practices                                     Development
 Account Development                           Customer Relations                            Complex Program
                                               Management                                    Management
 Content Management                            Portfolio Management                          Professional Services
 Publishing


     •    Demonstrated ability to successfully build new business and sustain relationships in delivering solutions and professional
          services.
     •    Proven ability to cultivate productive relationships with key decision makers and successfully manage complex
          programs.
     •    Excellent qualifications in strategic planning with comprehensive knowledge of management, organizational
          development, team building and project execution.
     •    Proven ability to turn around crisis projects and programs.



                                       PROFESSIONAL EXPERIENCE

Program Planning Professionals (www.pcubed.com), Ann Arbor, MI (2003 – April 2009)

Vice President, Professional Services
Drive new business across the Central United States through new channels and existing key accounts. Promote advanced
solutions and services aimed at helping customers tackle large complex programs, gain control of their project portfolio
investments, and increase overall capability. Leverage extensive skills and knowledge to take on senior level consulting roles.
     •    Achieved highest growth and operating margin (30%) in North America two consecutive years, 2006 and 2007.
     •    Established sustainable service relationships with several Fortune 500 companies, amounting to 80% of annual revenue.
     •    Advised executive leadership team of $6 billion global staffing solutions company on large PeopleSoft ERP project in
          crisis. Implemented governance and process which turned program around to predictable schedule and cost in four
          months.
     •    Architected and led the design and set up of a program management office to lead a large scale customer
          correspondence solution for a major insurance company in Chicago Illinois
     •    Managed largest customer account in North America, achieving annual revenue of $6 million in active programs and
          more than 75 field consultants.
     •    Designed and implemented a program office for a $600 million global automotive product design solution aimed at
          establishing shared design, parts and platforms across brands.


                                                           Page 1 of 4
•    Sold more than $20 million in professional services implementing Microsoft Enterprise Project Management solutions,
          consisting of Project Server, SharePoint/MOSS, Portfolio Server, program management consulting services, and
          project management staff augmentation.
     •    Developed new service line for portfolio management including sales kit, implementation plan, best practices and
          training materials.



ProQuest Information and Learning (www.proquest.com), Ann Arbor, MI (2000 – 2003)

Director, IT / Enterprise Program & Business Planning Office
Established a new business function responsible for driving greater results across software product development, operational and
back-office project investments.
     •    Developed business planning office which established corporate and functional standards, governance, reporting and a
          comprehensive project portfolio management solution.
     •    Achieved 50% productivity improvement on project delivery success rate in first full year.
     •    Introduced new techniques to measure the effectiveness of project results, to enable executive management to make
          decisions addressing failing products, and ward off additional bad investments.
     •    Managed ‘Historical Newspapers’ new product launch to digitize one of the oldest and most prestigious newspapers in
          America’s history.
     •    Developed a new methodology and framework to guide the planning and execution of company merger & acquisition
          initiatives; which proved to secure the estimated booked revenue.
     •    Implemented rigorous guidelines for outsourcing offshore contracts that led to immediate returns by reducing quality
          defects by more than 50%, and substantial savings in rework.

Fidelity Investments (www.Fidelity.com), Cincinnati, OH / Boston, MA (1995 – 2000)

Senior Director, Strategic Planning
Promoted to newly established role aimed at driving earlier business decisions around key operational strategies and objectives.
     •    Evaluated the business impact of JIT (just in time) and personalized customer correspondence processing, which led to
          Fidelity being first in the marketplace and high customer satisfaction.
     •    Implemented advanced character recognition software, to automate processing of hand written customer
          correspondence to service financial accounts and transactions.
     •    Reduced operational overhead while increasing throughput capacity by 25%.

Director, Capture Services – Image Workflow Operations
Awarded promotion to direct this critical business operation. Responsible for capturing customer correspondence for 14 million
customers, including time sensitive financial transactions, new accounts and miscellaneous account maintenance.
     •    Increased the processing capacity by 35% without increasing budget or staffing by automating human processing and
          indexing functions.
     •    Championed archival project to scan all documents to electronic image, allowing customer transaction research time to
          be cut in half.
     •    Managed all Y2K preventive projects for technical imaging system; resulting in zero operational or customer
          interruptions.
     •    Managed migration of 40 person processing organization from Utah to the Cincinnati based operation resulting in a 75%
          overhead reduction.
     •    Managed the development of a new financial transaction processing system able to support multiple financial transaction
          types.

Director, Operations Services & Development

                                                           Page 2 of 4
Supervised 25 project managers, business analysts and quality specialists on all technology & operational initiatives in dynamic
inbound / outbound customer correspondence operations serving all Fidelity business units and customers.
     •    Reengineered shop floor by implementing JIT manufacturing to improve workflow, eliminate rework, reduce
          warehouse space and eliminated outdated products resulting in $10 million savings.
     •    Led large scale implementation of Oracle ERP system; which achieved its business objectives and successfully
          completed within targeted 18 month timeframe and $27m budget.
     •    Managed R&D projects to select and implement inbound remittance equipment and outbound mass mail insertion
          equipment, resulting in major cost savings to Fidelity business divisions.
     •    Implemented decision support team and data warehouse to capture information on daily operational processing of
          sensitive financial transactions and report on operational key performance indicators.
Price Waterhouse, LLP (www.pwc.com), Detroit, MI (1989 – 1995)

Staff Consultant / Sr. Consultant / Manager
Member of General Accounting / Financial Management Package Software Practice.
     •    Implemented a world-wide Dunn & Bradstreet ERP financial accounting system for a Fortune 15 consumer product
          company; this highly successful project saved $150 million dollars in outstanding collections and reduced operational
          headcount by 40 FTE in first full year.
     •    Managed bi-weekly cut-over’s of new Dunn & Bradstreet Capital Assets system across all plants for Fortune 15
          consumer product company.
     •    Led global, cross brand teams for Fortune 15 consumer product company in Joint Application Reengineering & Design
          (JAR/JAD) workshops to achieve a standard procurement process and system; this paved the way for significant savings
          through leveraged buying power.
     •    Served as package software subject matter expert in implementation of MSA Financial system implementation for a
          major Midwest bank; designed and developed entire reporting system.
     •    Led the design, configuration and implementation of a sales order management system for major automotive supplier
          using MSA software resulting in increased accuracy and visibility of ordering, tracking and controls of parts.
     •    Primary architect and developer of plant shop floor kiosk system designed to administer the annual benefits open
          enrollment process for thousands of plant employees for a major automotive OEM; saving the OEM significant
          manufacturing time and labor costs.

Prior Experience:
St. Josephs Healthcare / DP Management, Clinton Township MI, HRIS Analyst (1987-1989)



                                                       EDUCATION

Ferris State University, School of Business, Big Rapids, MI                                                           1982 - 1987

B.S., Computer Information Systems

B.B.A, Marketing
Degrees included coursework equivalent to a minor in Accounting


             ADDITIONAL EDUCATION & PROFESSIONAL AFFILIATIONS

     •    Dale Carnegie Sales and Speaking Training Program
     •    University of Michigan School of Business, MBA courses
     •    Flawless Consulting (Peter Block)

                                                           Page 3 of 4
•   Management Research Group Executive Leadership Training
•   Acclivus MAPS Training (Major Account Planning & Strategy)
•   Microsoft EPM Project & Portfolio Server software (implementation and use)
•   PMI Project Management Professional certification
•   PMI Project Management Institute, Huron Valley / Great Lakes MI
•   TEC Technology Executives Club, Chicago IL
•   ITIL Standards (Information Technology Infrastructure Library)
•   Detroit Economic Club




                                                   Page 4 of 4

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Robert\'s Resume

  • 1. Robert Guswiler | 313- 434- 1782  Robert . guswiler@hotmail . com  Ann Arbor / Greater Metropolitan Detroit QUALIFICATION SUMMARY Results driven professional and proven leader of complex solutions and strategies. Exceptional interpersonal and communication skills, with years of experience interfacing with C levels of organizations. Confident and well versed in nearly all aspects of business, operations and technology, with an extensive background in the following broad-based competencies: Strategic Planning IT Governance & Best New Business Practices Development Account Development Customer Relations Complex Program Management Management Content Management Portfolio Management Professional Services Publishing • Demonstrated ability to successfully build new business and sustain relationships in delivering solutions and professional services. • Proven ability to cultivate productive relationships with key decision makers and successfully manage complex programs. • Excellent qualifications in strategic planning with comprehensive knowledge of management, organizational development, team building and project execution. • Proven ability to turn around crisis projects and programs. PROFESSIONAL EXPERIENCE Program Planning Professionals (www.pcubed.com), Ann Arbor, MI (2003 – April 2009) Vice President, Professional Services Drive new business across the Central United States through new channels and existing key accounts. Promote advanced solutions and services aimed at helping customers tackle large complex programs, gain control of their project portfolio investments, and increase overall capability. Leverage extensive skills and knowledge to take on senior level consulting roles. • Achieved highest growth and operating margin (30%) in North America two consecutive years, 2006 and 2007. • Established sustainable service relationships with several Fortune 500 companies, amounting to 80% of annual revenue. • Advised executive leadership team of $6 billion global staffing solutions company on large PeopleSoft ERP project in crisis. Implemented governance and process which turned program around to predictable schedule and cost in four months. • Architected and led the design and set up of a program management office to lead a large scale customer correspondence solution for a major insurance company in Chicago Illinois • Managed largest customer account in North America, achieving annual revenue of $6 million in active programs and more than 75 field consultants. • Designed and implemented a program office for a $600 million global automotive product design solution aimed at establishing shared design, parts and platforms across brands. Page 1 of 4
  • 2. Sold more than $20 million in professional services implementing Microsoft Enterprise Project Management solutions, consisting of Project Server, SharePoint/MOSS, Portfolio Server, program management consulting services, and project management staff augmentation. • Developed new service line for portfolio management including sales kit, implementation plan, best practices and training materials. ProQuest Information and Learning (www.proquest.com), Ann Arbor, MI (2000 – 2003) Director, IT / Enterprise Program & Business Planning Office Established a new business function responsible for driving greater results across software product development, operational and back-office project investments. • Developed business planning office which established corporate and functional standards, governance, reporting and a comprehensive project portfolio management solution. • Achieved 50% productivity improvement on project delivery success rate in first full year. • Introduced new techniques to measure the effectiveness of project results, to enable executive management to make decisions addressing failing products, and ward off additional bad investments. • Managed ‘Historical Newspapers’ new product launch to digitize one of the oldest and most prestigious newspapers in America’s history. • Developed a new methodology and framework to guide the planning and execution of company merger & acquisition initiatives; which proved to secure the estimated booked revenue. • Implemented rigorous guidelines for outsourcing offshore contracts that led to immediate returns by reducing quality defects by more than 50%, and substantial savings in rework. Fidelity Investments (www.Fidelity.com), Cincinnati, OH / Boston, MA (1995 – 2000) Senior Director, Strategic Planning Promoted to newly established role aimed at driving earlier business decisions around key operational strategies and objectives. • Evaluated the business impact of JIT (just in time) and personalized customer correspondence processing, which led to Fidelity being first in the marketplace and high customer satisfaction. • Implemented advanced character recognition software, to automate processing of hand written customer correspondence to service financial accounts and transactions. • Reduced operational overhead while increasing throughput capacity by 25%. Director, Capture Services – Image Workflow Operations Awarded promotion to direct this critical business operation. Responsible for capturing customer correspondence for 14 million customers, including time sensitive financial transactions, new accounts and miscellaneous account maintenance. • Increased the processing capacity by 35% without increasing budget or staffing by automating human processing and indexing functions. • Championed archival project to scan all documents to electronic image, allowing customer transaction research time to be cut in half. • Managed all Y2K preventive projects for technical imaging system; resulting in zero operational or customer interruptions. • Managed migration of 40 person processing organization from Utah to the Cincinnati based operation resulting in a 75% overhead reduction. • Managed the development of a new financial transaction processing system able to support multiple financial transaction types. Director, Operations Services & Development Page 2 of 4
  • 3. Supervised 25 project managers, business analysts and quality specialists on all technology & operational initiatives in dynamic inbound / outbound customer correspondence operations serving all Fidelity business units and customers. • Reengineered shop floor by implementing JIT manufacturing to improve workflow, eliminate rework, reduce warehouse space and eliminated outdated products resulting in $10 million savings. • Led large scale implementation of Oracle ERP system; which achieved its business objectives and successfully completed within targeted 18 month timeframe and $27m budget. • Managed R&D projects to select and implement inbound remittance equipment and outbound mass mail insertion equipment, resulting in major cost savings to Fidelity business divisions. • Implemented decision support team and data warehouse to capture information on daily operational processing of sensitive financial transactions and report on operational key performance indicators. Price Waterhouse, LLP (www.pwc.com), Detroit, MI (1989 – 1995) Staff Consultant / Sr. Consultant / Manager Member of General Accounting / Financial Management Package Software Practice. • Implemented a world-wide Dunn & Bradstreet ERP financial accounting system for a Fortune 15 consumer product company; this highly successful project saved $150 million dollars in outstanding collections and reduced operational headcount by 40 FTE in first full year. • Managed bi-weekly cut-over’s of new Dunn & Bradstreet Capital Assets system across all plants for Fortune 15 consumer product company. • Led global, cross brand teams for Fortune 15 consumer product company in Joint Application Reengineering & Design (JAR/JAD) workshops to achieve a standard procurement process and system; this paved the way for significant savings through leveraged buying power. • Served as package software subject matter expert in implementation of MSA Financial system implementation for a major Midwest bank; designed and developed entire reporting system. • Led the design, configuration and implementation of a sales order management system for major automotive supplier using MSA software resulting in increased accuracy and visibility of ordering, tracking and controls of parts. • Primary architect and developer of plant shop floor kiosk system designed to administer the annual benefits open enrollment process for thousands of plant employees for a major automotive OEM; saving the OEM significant manufacturing time and labor costs. Prior Experience: St. Josephs Healthcare / DP Management, Clinton Township MI, HRIS Analyst (1987-1989) EDUCATION Ferris State University, School of Business, Big Rapids, MI 1982 - 1987 B.S., Computer Information Systems B.B.A, Marketing Degrees included coursework equivalent to a minor in Accounting ADDITIONAL EDUCATION & PROFESSIONAL AFFILIATIONS • Dale Carnegie Sales and Speaking Training Program • University of Michigan School of Business, MBA courses • Flawless Consulting (Peter Block) Page 3 of 4
  • 4. Management Research Group Executive Leadership Training • Acclivus MAPS Training (Major Account Planning & Strategy) • Microsoft EPM Project & Portfolio Server software (implementation and use) • PMI Project Management Professional certification • PMI Project Management Institute, Huron Valley / Great Lakes MI • TEC Technology Executives Club, Chicago IL • ITIL Standards (Information Technology Infrastructure Library) • Detroit Economic Club Page 4 of 4