Arthur D. Klaum is an experienced operations and project manager with skills in process improvement, team leadership, and personnel management. He has a track record of optimizing business operations, facilitating solutions, and eliminating uncertainty. Notable accomplishments include implementing an innovation system that improved business performance and optimizing field operations without increasing costs.

1. ARTHUR D. KLAUM
612 W. Mendoza Avenue aklaum@cox.net Home: 480-558-1085
Mesa, AZ 85210 http://www.linkedin.com/in/artklaum Cell: 480-600-5971
SUMMARY
Personable project and operations manager dedicated to supporting, improving, and optimizing
business process efficiency and relationships. Team-oriented leader who facilitates the process
for developing and executing solutions so that operations realize their goals. Highly effective
technical personnel manager and mentor who strives for continuous improvement with
experience in defining, measuring, analyzing, improving, and controlling processes (DMAIC),
“get it done” attitude, and known for eliminating process disorder or uncertainty.
SKILLS AND STRENGTHS
PMP training Change management / adoption Process management
Performance metrics development, Lean Green Belt Certified with Team-oriented problem solving and
monitoring, and improvement Six Sigma implementation skills Supplier Corrective Action Response
Strong interpersonal skills Personnel management Microsoft Office - Intermediate
MAJOR ACCOMPLISHMENTS
Managed the implementation of a corporate ideation utility that enhanced and standardized
innovation processes leading to improved business practices and performance.
Optimized field operations support during a 3x ramp in sales without increasing headcount
and improved customer satisfaction ratings as measured in corporate surveys.
Recognized as an effective customer advocate in terms of product marketing, field
applications support, and resolving escalation events.
Effectively managed two technology development and transfer projects for a major
microelectronic memory manufacturer ahead of an aggressive schedule.
Provided regional product management support that grew install base from 1 to 6 sites.
Coordinated defect inspection team continuous improvement efforts that grew internal
yields from approximately 90% to greater than 98%.
PROFESSIONAL EXPERIENCE
AVNET, Inc., Phoenix, AZ 2010 - Present
Avnet is one of the largest distributors of electronic components, technology solutions,
computer products, and embedded technology.
Operations Manager
Providing operations and administration management for the Corporate Support Group’s
Operational Excellence team.
Program Manager for innovation ideation system and process improvement.
Project Manager for SharePoint 2003 to 2010 site upgrade and migration.
Implemented tracking and reporting processes for department’s key performance indicators.
KLA-TENCOR, Chandler, AZ 1997 – 2009
KLA-Tencor is a supplier of products and services for process control and yield management
solutions for the semiconductor and related microelectronics industries.

2. ARTHUR D. KLAUM PAGE 2
Applications Engineering Manager (2004 – 2009)
Responsible for managing the delivery of field applications and product quality support. Major
focus on understanding customer needs and partnering for continuous process improvement and
system return on investment.
Led the field applications engineering team in a region whose equipment sales grew during
a challenging business cycle from approximately $50M in 2005 to over $150M in 2007.
Managed a team of senior applications engineers that delivered presales, install, startup, and
sustaining support through this growth period without increasing headcount.
Earned KLA-Tencor World-wide Customer Group Business Achievement Award for
contribution to outstanding equipment bookings support in 2007.
Managed and prioritized applications engineering support activities in order to provide
incremental revenue resulting in an annual run rate of over $800K.
Recognized by a particular customer for managing an aggressive ramp of a new technology
and transferring it from California to Japan ahead of schedule.
Senior Staff Applications Engineer (2001-2004)
Provided photolithography defect reduction support by bridging reticle and wafer inspection
areas.
Implemented innovative Photo Cell Monitoring methodology at 2 customer sites and was
recognized for the efforts with a General Manager’s Award.
Participated in photolithography yield improvement projects and inspection practice
benchmarking which resulted in a customer’s ability to detect a 2% yield limiting defect.
Staff Applications Engineer (1997-2001)
Responsible for supporting the sale, acceptance, and production implementation of reticle and
photomask inspection equipment as well as providing ongoing applications support.
Account penetration grew from one to six customers from Florida to Maine during this
period.
Provided assistance to the product marketing group by identifying and promoting ongoing
sales opportunities through new applications, engineering studies, joint projects, beta testing
of new products, and co-authoring technical papers.
Implemented and trained customers on quality control verification procedures.
EDUCATION
Manhattan College, Riverdale, NY
Major: Bachelor of Science - Chemical Engineering; Minor: Business Administration.
MISCELLANEOUS TRAINING
Essentials of Project Management, Villanova University
Prosci Change Management
Lean Green Belt Certification, Arizona State University
Miller Heiman Sales Training: Strategic Selling, Strategic Negotiations, Conceptual Selling
High Tech Speaking, Creating Effective Technical Presentations, Change Management, DiSC
Training, Numerous company-specific Legal and Safety compliance courses