1. PATRICIA MULCAHY, MBA
755 Woodglen Lane Lemont, IL 60439 708-784-0048
patmulcahy@comcast.net https://www.linkedin.com/in/patmulcahy
BUSINESS ANALYST / INVENTORY SPECIALIST /
SPECIFICATIONS WRITER
MATERIALS MANAGER / PROJECT MANAGER -
CAREER HIGHLIGHTS
Member of high performance US and centralized international development teams in MRP/ERP software
product development. Increased organizational efficiencies by reengineering processes to leverage
available resources. Developed and launched new products. Translated client business needs into
technology solutions and technical product and services into business value. Managed teams up to 140
and budgets to $13M.
Win cooperation at all levels of the organization. Consummate team player. . Highly effective moderator
and mediator. Perform against tight deadlines. Simplify complex client needs. Bring out creativity in
others. Innovator and imaginative. Tactician and strategic thinker. Excellent recruiter and trainer.
Operation-oriented. Strong communicator.
Detailed oriented yet able to keep the focus on the big picture. Effective business analyst, materials
management and inventory control specialist. Highly contributing member of several successful teams
throughout my entire career, whether in leading or participating roles on the team.
CAREER HISTORY
Government Contracting Project Manager (October, 2006 through March, 2015)
CNI Information Technology – Managed the 5 years $17M Information Technology contract at the
U.S. Department of Energy (DOE), Chicago Office of Science at Argonne National Laboratory.
Specific areas of responsibilities include:
• Network operations focusing on cyber security
• Application development
• Help Desk operations
• Enterprise architecture
• Contract management
• Focused the team on excellent customer service delivery, earning an overall customer service
satisfaction rating of 4.90 out of 5.00 over an 8 year period of performance
• Improved performance by evolving from a silo-modeled organization to a team who resolved
issues using a holistic team model
• Managed numerous software development, network upgrade, and help desk improvement
projects
• Improved productivity in response to a significant staffing reduction

2. CNI Technical Services – Awarded and managed the follow up 38 month $10.5M Information
Technology support contract at the U.S. Department of Energy, Chicago Office of Science at Argonne
National Laboratory.
• Earned exceptional ratings in the Contractor Performance Assessment Report (CPAR)
covering Base Years 1 and 2.
• Gathered requirements and implemented the WASP Asset Management Tracking System
Migration across three consolidated DOE offices.
• Gathered requirements and implemented the Jira Help Desk tracking software across three
consolidated DOE offices.
• Held Q security clearance
SSA Global, (February, 1988 through August, 2006)
SSA Global was an $80M ERP software development firm acquired by Infor in August 2006. Held
several positions of increased responsibility over my 18 years career,
Management and budgets for centralized international teams for all software deliverables. Specific
areas of responsibilities included:
• User documentation development and translations
• Courseware development
• Product localization – program development and global implementation
• Latin America product development and support
Management and budgets for centralized international development teams. In addition to the
responsibilities listed above:
• Managed UK resource teams
• Key leading user member of a worldwide implementation of Compuware project reporting
system
• Developed and executed the Critical Account support process.
• Quality assurance team
• Centralized product distribution
• Managed several successful pharmaceutical company audits of company’s software
development practices.
• Contributed to several iterations of improvements to various internal systems including CMS
time tracking
Responsible for all phases of the Software Development Life Cycle (SDLC) in the development and
support of BPCS ERP software.
• As a Business Analyst worked with Product Managers to gather and document requirements
• Established relationships with all stakeholders throughout the product lifecycle, managing
scope and expectations to ensure successful implementation of requirements and transition
from development to customer release and rollout
• Designed database changes to support enhancements and new applications focusing on
Logistics and Manufacturing applications
• Served as Subject Matter Expert to project management, implementation and development
teams
• Utilized applicable aspects of both waterfall and Agile methodologies during planning, design
and delivery phases of SDLC

3. • Provided expertise in implementing change management procedures, process improvements
and standardization of templates
• Developed and executed unit, system, integration and user performance test plans
• Developed and delivered training materials for Sales, Product Management and Help Desk
Support staffs
• Wrote end user product documentation
• Developed and executed course ware for new applications and enhancement software releases
• Taught APICS certification courses for SSA Global employees
As a Professional Services Consultant worked on all aspects of implementation of BPCS with our
international and domestic customers
• Conducted client discovery sessions to understand their business processes
• Designed and documented implementation plans based on their business processes
• Designed and documented application changes as needed
• Trained all customer stakeholders on the use of the applications to fit their business needed
• Conducted formal training as needed
Rovanco Corporation, (July, 1985 through February, 1988)
Rovanco Corporation is the manufacturer of pre-insulated piping solutions
Executed all aspects of materials management:
• Developed Bills of Material
• Developed Routings
• Released Shop Orders
• Managed the Production Schedule to meet all customer deliveries
• Provided all material requirements for the purchasing department
• Executed a 97% accurate cycle count inventory program
• Reduced investment in inventory by developing a just in time inventory model
Hendrickson Mobile Equipment, (August, 1981 through July, 1985)
Hendrickson Mobile Equipment was a manufacturer of customer built trucks, bus, crane carriers, and fire
truck chassis
• Inventory Analyst
• Specifications Writer
• Developed Bills of Material
• Managed Inventory
• Released Shop Orders
• Managed material change orders
Moraine Valley Community College – Part-time instructor – School of Business (September, 1987
through May, 1990)
EDUCATION

4. MBA, Lewis University
BS, Business Administration, Saint Joseph’s College
APICS Certified: CPIM (previous)
COMMUNITY SERVICE HISTORY
Current member Saint Joseph College Board of Trustees
• Current chair of the Academic Affairs Sub-committee
• Former chair of the Student Life Sub-committee
Previous community service activities:
• Board member of the Y-ME Illinois Breast Cancer Organization
• Grass roots lobbyist for the National Breast Cancer Coalition
• Moraine Valley Community College Adult Literacy program volunteer
• Recording Text Books for the Blind organization volunteer
• Greater Chicago Food Depository volunteer