Bernadette Yousif is seeking a senior QA or team lead position. She has 12 years of experience in software quality assurance, testing, and managing QA teams for financial services applications. She is proficient in testing methods like functional, integration, performance, and regression testing. At her current role at Wipro, she leads a team of 7 QA engineers and has managed multiple projects simultaneously under tight deadlines. Previously, she has worked as a UAT analyst and quality control administrator at International Financial Data Services and as a quality administrator at London Life/Freedom 55 Financial.

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Bernadette Yousif
Sr. Quality Assurance
Richmond Hill, ON Mobile: 647-201-7678 E-mail:berna_t2@yahoo.com▪ ▪
Objective:
To obtain a challenging Senior QA / Team Lead position which would allow me to utilize my experience in
managing Software Quality Assurance team and apply my knowledge of software testing methodologies.
Summary of qualifications:
• 12 years of experience in Information Technology in the field of Software Quality Assurance & Control of
Client Server & Web Applications. Proficient in Manual Testing in the financial services industry primarily in
Transfer Agency area.
• Developed quality assurance standards, processes, procedures and documentation templates.
• Lead various software testing projects and meet challenging deadlines.
• Excellent knowledge of QA techniques: Functional, System integration, Stress, Performance and Regression
testing.
• Created comprehensive test plans, test strategy, test cases, test scripts based on the System Requirements,
Business and Technical Specifications for complicated Financial, Internet Communication and Customer
Relationship
• Excellent knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Excellent knowledge of Service Now (ITIL based incident management tool), Alfresco (Document Repository),
Microsoft SharePoint.
• Financial: iFAST Transfer Agency system (Desktop and Base), UNIX, API, FundSERV, RESP, RRIF, RRSP, mutual
funds and segregated funds knowledge.
Professional Experience
Wipro Technologies 2011-Present
Wipro Ltd is a global information technology, consulting and outsourcing company with 150k employees serving
clients in 175+ cities across 6 continents, with revenue of $7.3 billion in financial year 2014. The company posted
revenues of $7.3 billion for the financial year ended Mar 31, 2014.
QA Lead
• Leaded a team of 7 QA Engineers offshore/onshore with respect to QA activities for multiple application
enhancements.
• Closely interacted with product management and development teams to assure most effective project
execution.
• Managed multiple projects simultaneously with high efficiency in very tight time schedules.
• Provided realistic and reliable project estimates to the project management team.
• Prepared and reviewed Test Plans and Test cases for various projects.
• Achieved a very high level of quality assurance expertise and becoming a member of QA review board
handling board responsibilities including reviewing test plans, test strategies, discussing impact and
recommending additional test scenarios to meet the business requirements.
• Handled complex projects with multiple components under tight timelines, designing complex test plans
delivery high quality solutions recognized by clients and project teams.
• Effectively addressed risk items, proposing effective plans to mitigate and improve quality and delivery.
• Developed and established quality assurance measures and testing standards for new applications, products,
and/or enhancements to existing applications throughout their development/product lifecycles SDLC.
• Developed test documentation, tested various applications, analyzed test results, prepared and wrote
Test Reports.
• Leaded UAT defect analysis, testing and assignment.

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Bernadette Yousif
Sr. Quality Assurance
Richmond Hill, ON Mobile: 647-201-7678 E-mail:berna_t2@yahoo.com▪ ▪
• Leaded System Integration Test activities including creating Test Strategies, Test Plans, Test Cases and project
test executions for highly complicated financial applications.
International Financial Data Services 2009-2010
IFDS is a joint venture between affiliates of Boston-based State Street Corporation, the world’s leading provider of
services to institutional investors, and DST Systems Inc. IFDS is market leader in Transfer Agency services provider
to Fund Management companies in Canada and Europe.
UAT Analyst
• Performed User Acceptance Testing of all programming changes made on company record-keeping systems
and surround products. Worked with application/business analysts and developers on day to day basis to
identify issues either client specific or product items.
• Created and executed test cases based on the system requirements specifications to ensure proper operation
and the absence of defects
• Reviewed enhancement business specifications, project charters and all other relevant documentation to
gather and document test requirements.
• Assisted in the successful implementation of system changes into production by ensuring users have the
information to utilize the functionality by preparing summaries, user guides and checklists or conduction
walkthroughs.
• Achieved high level quality delivery to production with no issues reported.
• Worked closely with all levels on all phases in the Software Development Life Cycle (SDLC)
Quality Control Administrator 2005-2008
• Reviewed all financial and non-financial transactions entered on the system against supporting documents
for accuracy both on the Domestic and Offshore environments.
• Identified errors and rerouted for resolution.
• Consistently achieved high productivity and quality standards and received multiple performance rewards.
• Provided backup and assisting with inputting/reviewing documents from fund accountants for accuracy,
entering prices provided into system on a timely basis, with a high degree of accuracy, ensuring the
distribution of pricing information to various parties.
London Life/Freedom 55 Financial 2008-2009
Quality Administrator
• Supported up to 5 advisors in the financial centre by managing their filing, emails, business client records,
sales support and call inquiries.
• Handled information gathering for hundreds of clients, including the collection and verification of medical
history.
• Contributed in a team atmosphere as well as on an individual basis.
• Provided professional knowledgeable sales and service support thus contributing to new sales and
conservation of existing business.
Education and Certificates
• Canadian Investment Funds Operations Course (IFIC 2008).
• Official Certificates of Achievement from Microsoft Office user specialist (Word/Excel).
• Executive Office Management Diploma (2000).
• Diploma degree of information technology program (Accounting Focus-Proficient Status) (1999).

3. 2
Bernadette Yousif
Sr. Quality Assurance
Richmond Hill, ON Mobile: 647-201-7678 E-mail:berna_t2@yahoo.com▪ ▪
References are available upon request