Conor Kerins is seeking a new position and has over 10 years of work experience in customer service, retail, and office administration roles. He currently works as a Team Lead at Viagogo in Limerick, where he oversees customer service agents and sales departments. Prior to this, he held roles as a receptionist, shop assistant, swimming pool attendant, and refuse department employee at various organizations in Kerry and Limerick. Kerins has a Bachelor's degree in Business Studies from the University of Limerick and is skilled in areas like communication, team leadership, and training.

1. Resume
Name: Conor Kerins
Address: 98 Cois Ghruda,
Castletroy,
Limerick
Mobile: 0868581273
Email: conor88kerins@live.ie
Summary
I am a talented professional and dedicated worker who is always willing to learn and
ascertain new skills and gain experience. I have found in my previous work experiences that I
am very punctual, industrious, and good in the art of communicating with people as well as
having the ability to making quick decisions and enjoy working in team environments. I hope
to take up a position in your field and take on new challenges.
Employment History
November 2013-Present
Viagogo Kilmurry Business Park, Castletroy
Position Customer Service Agent/ Team Lead
I am currently employed at Viagogo which is the world’s largest ticket exchange market
place, having started as a customer service agent I moved up within 3 months to be a team
leader of the customer service area. I have since become a team lead of the sales department.
My duties and responsibilities included:
 Providing excellent customer service
 Overlooking a team of 15 agents
 Organising Rosters and lunch rota for the whole contact centre
 Man managing a team to get the best results and reach KPI’s
 Involved in recruitment process and interviewing
 Developing training material and providing training for new and existing agents
 Providing quality results for team members and improving agent’s performance.
 Overseeing agents in 3 different office’s including Limerick, San Francisco and
London

2. February 2013-October 2013
Travelled Australia for 8 months.
June 2011-February 2013
Hegartys Spar Filling Station, Muckross Rd, Killarney, Co Kerry
Position: Shop Assistant/Forecourt Attendant
I was employed here full time for the duration of my employment, this position allowed me
to interact with customers and allowed me further develop my communication skills as well
as building up a vast amount of new experiences.
My duties and responsibilities included:
 Serving customers through cash or card transactions.
 Shop and forecourt cleaning and maintenance.
 Stocking shop and store room
 On occasion, delivering goods or collecting goods.
 Checking vehicles oil level, water level and air pressure and if necessary correcting
these.
 Pumping fuel.
 Ensuring all safety procedures were followed when locking the store.
 Working in Deli including food prep, cleaning and slicer machine
November 2009-June 2011
O’Brien Coffey & co Accountants Allman House, Tralee Rd. Killarney, Co.Kerry
Position: Receptionist
I worked part time, evenings and Saturdays here as well as full time over holiday periods i.e.
Halloween, Easter over almost a 2 year period. I took the job as it allowed me to gain an
insight into how the accountancy world works and due to the fact I was studying this course
in college it was a major opportunity for me to gain firsthand experience in this field.
My duties and responsibilities included:
 answering phones,
 mail - both in and out,
 booking appointments
 re-directing calls to management,
 scanning/filing,

3.  stationery ordering,
 data entry,
 assisting staff when necessary
January 2010-September 2010
Kerry County Council Ashe St, Tralee Co Kerry
Position: Refuse department/ Water Charges Department/
Housing & NPPR Department / Cash Office
This was part of my work experience in college. I spent 8 months full time working. This
opportunity was very helpful for me as it exposed me to a range of new skills. As part of my
work experience I spent 2 months in each department. This experience also allowed me to
work in an office of up to 30 people which I found exciting.
My duties and responsibilities included:
 Deal with customers queries and complaints in person and over phone
 Handle large sums of money
 Work in teams as part of project groups
 Take payments over phone and over counter
 Making spread sheets using excel
July 2007-January 2010
The Quality Hotel, Cork Rd, Killarney, Co Kerry
Position: Senior staff member of the Friendly Fellows
/Barista/Swimming Pool Attendant
During my employment here I was mainly part time due to college and full time during the
summer months. Whilst working here I was mainly part of the friendly fellows department
which involved minding children in a safe and controlled manner along with colleagues
through arts and crafts as well as various other activities. On occasion I would be asked to
perform duties in the bar and restaurant including serving drinks and food.
My duties and responsibilities included:
 Minding and supervising children from ages 3-14
 Organising games and activities for up to 40 children
 Organising rosters for upcoming weeks
 Waiter including serving food and cleaning tables
 Bar Worker

4.  Cleaning Kitchen
 Helping out when leisure centre was short staffed
Education
University of Limerick (UL): Castletroy, Co. Limerick.
Bachelor of Business studies– Level 8 (Hons)
Graduated January 2013
Additional Qualification
 ECDL (European Computers Driving License)
 Occupational First Aid Certification
 Fire Demonstration Certification
Hobbies/ Interests
 Soccer, Rugby, Gaelic Football
 Golf
 Reading
 Attending Concerts
 Coaching my local Gaelic Football U-14 team & local Soccer U-16 in 2010 and 2012
 Volunteer work in the local community including fundraising for charities
References
Kieran Ahern
Manager
Spar, Killarney Co Kerry
00353 6466 36784
Email- hegarty06@eircom.net
 Additional references available on request