Micheal Mulligan is a senior beverage manager with over 15 years of experience in hospitality management roles. He currently oversees beverage operations on the Harmony of the Seas, the world's largest cruise ship, managing over 200 employees from 35 countries. Previously, he held management positions at bars and restaurants in Spain and Ireland.

1. Micheal Mulligan
Date of Birth: 26.10.1984
Address: 102 Rathedmond Est, Sligo, Ireland
Mobile phone: +353 87 635 6646
Skype ID: micheal555
Email: micheal_mulligan@hotmail.com;
HM_BeverageManagerSenior@rccl.com
PROFILE
Senior Beverage Manager who has gained a wealth of experience and knowledge within the
hospitality industry while working in a variety of managerial roles in the past 15 years. I have worked
and cruised worldwide onboard 3 different ships with the world’s leading cruise line – Royal
Caribbean International. I am currently overseeing the beverage operation onboard Harmony of the
Seas – the world’s biggest cruise ship, managing 200+ employees from 35 different countries and
supervise 42 beverage outlets. I am responsible for monitoring and controlling the revenue, control
the ratings and costs, public health, negotiating with suppliers, sales and marketing planning. I have
strong leadership and communication skills and I am enjoying managing a multicultural fast past
environment.
PROFESSIONAL EXPERINCE
January 2013 - Present Senior Beverage Manager - Harmony of the Seas
Royal Caribbean International www.royalcaribbean.com
Responsible for the smooth running of the entire beverage operation onboard the Harmony of
the seas accommodating up to 6700 passengers. Reaching a number of targets, rates and ratings that
help drive both guests’ satisfaction and revenue.
Responsibilities:
 All duties and responsibilities performed in accordance with Royal Caribbean International’s
Gold Anchor Standards, SQM standards, USPH and HACCP guidelines, ServeSafe,
environmental and workplace safety policies and procedures
 Monitoring the bar functions and associated activities throughout the vessel
 Maintain bar cost at reasonable levels without affecting quality and standards, reviewing
schedules to estimate bar and time requirements to ensure speed and efficiency
 Maintain a high degree of “floor presence” to observe the bar operations and to minimize
security and fraud issues
 Managing a staff of 200+ employees, observe, evaluate employees and work procedures to
ensure quality standards and service is met
 Provide on-the-job training to strengthen their current performances and preparation for
possible advancement to promotional positions
 Financial aspects of the bar operation, including the successful identification of expense
reduction through cost control
Achievements:
 Senior Manager onboard the largest cruise ship in the world
 Successfully reached challenging targets on a consistent level

2.  Received mutual positive comments from shore side management, crew and guests
 Operated successfully in three different continents, onboard three different ships (Harmony of
the Seas, Radiance of the Seas,Brilliance of the Seas)
 Completed life boat commander course on my first contract, commanded and drove the life
boat with 15 crew and 150 guests.
 Main staircase leader for drills and emergency situations. Trained all crew in the location and
was responsible for the safe evacuation of the highest populated area on the ship.
 Trained and developed new and existing crew members
August 2008 – August2012 General Manager -The George Payne Bar & Restaurant
Barcelona, Spain www.thegeorgepayne.com
One of the biggest Bar and Restaurants in the city centre of Barcelona catering for up to 450
guests in 4 separate bars, 2 floors with 30+ employees. Providing a friendly international atmosphere,
a great venue for food, sports and live music.
Responsibilities:
 Responsible for the businesses inventory levels, ensured a healthy stock coverage by
managing the optimum ratio of stock to sales.
 Evaluated new business opportunities. Negotiate terms and conditions with trade suppliers
and partners.
 Responsible for creating quarterly business marketing strategies through direct and indirect
means.
 Implemented promotional calendars to maximize exposure and achieve revenue objectives,
while maintaining cost efficiencies and upholding targets through the return on these
investments.
 Fully managed & controlled the smooth running of all operations, planning work schedules
for individuals and teams.
Achievements:
 Created new marketing strategies that successfully increased sales and revenue by 30%
 Set up a trainee Bartending programme to help develop skills such as cocktail making, Health
and Safety, Hygiene and customer service.
 Organized and promoted international occasions such as the 4th
of July and St Patricks
making a turnover of up to €20,000 on each event.
July 2007 – August 2008 Head Security Supervisor
Sligo Rover Football Club - www.sligorovers.com
Sligo Rovers Football Club with a capacity for 3000 supporters that bring fans from all over
the country to watch there local football team compete against one of the best teams in the country.
Requesting the need for 25/30 stewards, 10 security guards and several units from the local Police
force.
July 2007 -August 2008 Bartender/Security
Gurns City Bar Stephan Street www.gurnscitybar.ie
A fantastic medium sized Bar in the center of Sligo town offering a great food menu with a
lovely warm atmosphere and at night time turns into a great venue for the students to come and have a
good night out with a capacity of 200 people and staffing 15 employees.

3. June 2005 – May 2007 Bar Supervisor
Irish Pub Berlin, Europa Centre www.irishpubberlin.de
A very large bar located in the Europa Center Berlin. Having six nights per week of live
music and one of Karaoke,up to 300 customers with 25 employees.
June 2000- May 2005 Bartender
Sligo Southern Hotel & Leisure www.sligosouthernhotel.com
A 3 star hotel offering a pleasant stay located next to the Atlantic Ocean and surrounding
mountains, great venue for a wedding or a business meeting. With a ballroom with the capacity for
400 guests, 3 meeting rooms, 110 rooms, 2 bars, a leisure center with a pool and wellness center.
CERTIFICATES / STRENGHTS / SKILLS
• Microsoft Office Suite
• Full Driving Licence
• Life Boat Rescue Commander
• Crowd management
• First Aid
• Carpentry Trade (FAS)
• Irish National Security Authority Licence
• Health & Safety
• Serve Safe
• Developing leaders
• Assisting disabled guests in emergency
situations
• Unite States Public Health
• STCW-95
• Crisis Management and Human Behaviour
• Basic Fire fighting
• Business Negotiation / Team establishment and leadership
• Maintaining exemplary customer services and actively dealt with guests’ complaints
• Excellence in People Management and extremely good communication skills
• Developer of key marketing and sales strategies
• A deep understanding of food hygiene and health and safety issues
• Stock management, rotation, replenishment and stocktaking
• Knowledge of food, drink and retail development
EDUCATION
1997 – 2001: Summerhill College Sligo - GCSE Level
2001 – 2005: Certificate in Carpentry College - FAS, Sligo, Ireland
REFERENCES
Franz Litzner – Food and Beverage Manager,Royal Caribbean International
Diego Burgas – GeneralManager,The George Payne (Plaza Urquinaona 5, 08002 Barcelona, Spain)
Tel: 0034 934815294. Email: Diego@allirish.ie
Gerry Gurn – Owner,Gurns City Bar, Stephan Street Sligo, Ireland Tel: 00353 872972333
Email: gargurn@eircom.net
Kevin Mc Glynn – Owner /GeneralManager – Sligo Southern Hotel, Tel:00353 719162101