Established in January 2007, iicbt offers specialized training programs for the hospitality and leisure retail sectors, focusing on enhancing staff skills and operational efficiency. Their Barista Skills Academy aims to equip participants with multi-tasking abilities essential for success in coffee shops and quick service restaurants. The program includes practical training, a three-month course duration, and certification upon successful completion.

1. IICBT
Re-Inventing Hospitality, Products & Services

2. Profile
• Established in Jan’07
• First independent coffee & Barista service school in the
region
• Provide comprehensive soft skills based training
programs to hospitality and leisure retail business to
enhance competency
• Offer bespoke training services for franchisee in leisure
retail business

3. Benefits to Organizations
• Staff retention & higher performance
• Employee productivity& knowledge
• Enhance customer satisfaction
• Increase in revenue
• Reduced cost and wastage

4. Hospitality Programs
• Restaurant/Café Service Skills
• Art of Coffee Making
• Supervisory Skill Development Program
• Café Management / Restaurant Management
• Barista Skills Academy
• Junior Chef’s Academy ( soon)

5. Hospitality Programs
• Leadership & Team Building
• Customer Service Skills
• Organizational Induction Program
• Corporate Etiquette & Events
• Concept / Design / Menu Development
• Project Consultation

6. Barista Skills Academy

7. Introduction
• In today’s operation of a coffee shop or a
quick service restaurant (QSR) every
member of staff needs to perform more
than just ONE function

8. Introduction
• The objective of the ‘Barista Skills Academy’ is to
transform each participant into a multi-tasking individual
who will be able to perform multiple functions in a given
restaurants/cafes’ environment:
• Coffee preparation, customer service, hygiene, selling
skills, situation handling and confidence building are main
areas of focus

9. Key Learning
• Barista Skills
• Service Skills
• Etiquette and Manners in the Hospitality
Industry
• Practical training in a restaurant

10. Eligibility
Who can attend?
• Individuals who want to start a career or
seek a part time opportunities in QSR
• Working individuals in F&B operations

11. Course Duration
• 3 months (theory & practical)
• 1 month internship
• Certification:
• Certificate of Achievement is awarded upon
attaining minimum mark of 70% on the
theoretical & practical tests