Roberto Leo has over 5 years of experience in security and customer service roles for organizations like Amazon and the BBC. He holds a current SIA license and is fluent in English and Italian with intermediate French skills. Roberto has a proven track record of providing excellent customer service, problem solving, and ensuring safety and security standards.

1. ROBERTO LEO
TEL: 07899 603972 EMAIL: robleo333@gmail.com
PROFILE:
Reliable professional possessing a ‘can-do’ attitude, I have experience working for high profile
organisationssuch asAmazon, undertakingsecurity and assetprotection. I hold a current SIA Licence and
have gained a wealth of knowledge and practice on all security control aspects. With excellent customer
service skills I am dedicated to providing a consistent high level of service.
KEY SKILLS:
 SIA Door Supervisor license.
 Proactive and tenacious approach to challenges. Adept problem solver.
 Communicate confidently and effectively at all levels; able to diffuse situations.
 Fluent English and Italian, with intermediate French. Good oral and written skills.
 Adaptable to work alone and part of a team. Ability to maintain rapport with colleagues and clients.
 Computer literate, Windows, MS Office, Outlook, Internet.
 Excellent Health and Safety knowledge.
EMPLOYMENT HISTORY:
BBC Broadcasting House - Steward September 2016 – till now
 Welcomingand respondingto enquires from members of the public directing them to
ameneities/services e.g toilets and firstaid as visitorsenter the event
 Ticketing - Assistingwith crowd management when appropriate
 Reporting any accidents or incidents to Event Control
Stratford Ambassador - Stratford Original – Loves Businesses August 2016 -- till now
 To providea warm welcome to visitors and residents - assistanceto users of Stratford Town Centre
 To help reduce crime and anti-social behaviour (ASB), to provide re-assuranceand assistancein
dealingwith the fear and threat of crimeand to help make the BID-area(Business Improvement
District) a safer and more welcoming placeto live,work, visitand do business
 To participatein jointactions with the police,the Council’s Wardens and others to combat incidents
of crimes and ASB etc. (duties listcontinues – availableon request)
General Ambassador/Box Office-retail
The Shard
December 2015 – May 2015
 Firstpointof contact to all inquiries and requests
 Quick and efficient responsetime to emergency situations
 Providingexceptional customer servicefor clients,guests,and colleagues
 Communicate facility updates as requested by and to senior management and coordinators
pertainingto the assigned area.
 Operatingcomputerised booking system for all ticketsales,ensuringconstantattention to detail for a
smooth and courteous transaction on all occasions
 Building and maintaining operatingprocedures;Event information
 Management of loss property and return, responsiblefor daily till/cash stock take
 To maintain an up to date listof key contacts,adheringto confidentiality

2. Facilitator: The House of Peroni - Reuben Feels October 2015 – November 2015
 Professional supportto the Management Team - Meet and greet guests - Perform the role(role-play)
of ‘Bedroom Facilitator’ - Ensure guests have the ‘Dream’ experience, whilst in character
Security Officer
Amazon Warehouse March 2015 – April 2015
 PatrollingAmazon Warehousepremises, checkingand securingall exits and entrances;reportingany
occurringissues,assetprotection,ensuringthe security of all property and contents
 Responsiblefor Health and Safety, includingmonitoringfireexits,etc.
 Liaising with the wider team to providesupportfor events and high level security
Front of House
Museum of London October 2014 – February 2015
 High level of customer serviceto all visitors - To ensure the museum operates in a safemanner
 Vigilantapproach to all aspects of Frontof House, reporting any suspicious activities
Box Office Assistant
Techno Pop August 2014 – September 2014
 Patrollingthesiteto ensure security compliance
 Operatingan efficientbox office service,sellingtickets and providinga high level of friendly customer
service- Managinggroup arrivalsand ensuringHealth and Safety for visitors
 Responsiblefor cash management, processing cash and card payments and ensuringthe till is
balanced atthe end of each day
Front of House
Secret Cinema July 2014 – August 2014
 Workingon largescaleevents to ensure security and high levels of serviceconsistently
 Monitoringcrowd control and pre-empting and possibleHealth and Safety concerns
 Providingeffective customer careserviceand stewarding - Cooperatingwith the Front of House team
 Usingtwo-way radio communication with other members of the team
Sales Consultant
Debenhams / House of Fraser December 2013 – July 2014
 Workingin a busy London department store promoting fragrances to customers
 Friendly customer approach - Workingtowards hitting saletargets
 Traffic stoppingcustomers
EDUCATION HISTORY:
Verorra Corporation: Accredited PFE1 course and qualification (July/August 2015)
SIA: SIA Door Supervision license (valid until December 2017)
Birbeck University of London: Foundation Degree in Dance (2012-2014)
HABC Level 2: Award in Door Supervision (2013)
HABC Level 1: Certificate in Personal Development for Employability (2013)
HABC Level 2: Award in Understanding Stewarding at Spectator Events (2013)
HABC Level 2: Certificate in Principles of Providing Security Services (2013)
HABC Level 3: Award in First Aid at Work
South Thames College 2011 English Level 2
La Scaletta, Rome 2002 Advanced training in Theatre-Film Acting
Hotel Service Tech. Inst., Rome 1991-1997 Technical Institute of Tourism Services

3. INTERESTS AND ACTIVITIES:
I have an aptitude and passion for martial arts:Jujitsu-Aikido,iaido,bjj,muay thai,wrestling. I also have a
feverous zeal for creative arts;dance, small screen,plays and singing. I havetrained in all various aspects
of performance arts and it is because of this experience and skills that I can communicate with guests at
all levels.
REFERENCES: Available upon request