1. James M. Johnson
7860 FM 513S, Lone Oak, Texas 75453
JJohnson2911@gmail.com
C a r e e r S u m m a r y
Talented customer service and business professional with a thorough knowledge of how to manage
human resources, effectively align and motivate staff, and minimize costs while maximizing profits
from almost 15 years experience in the customer service industry. Cum Laude graduate with B.S. in
business administration and masters with specialization in HR management.
W o r k E x p e r i e n c e
Allied Barton 3/2015-Present
Security Control Center Operator/Guard/Receptionist
 Rapidly advanced due to exceptional talent for minimizing costs and providing great customer
service
 Served as the coordinator for all security officer activities including coordination of emergency
response
 Maintain contact with security officers to minimize workplace loss and maximize employee
loyalty and thus minimize recruitment costs through radio and cell phone
 Oversees monitoring of all security cameras and access control systems to eliminate losses
 Guarantee first point of contact for all visitors and employees is professional and friendly
 Managed all aspects of access control, physical security, and security system integrity and
resolved safety and accessibility concerns
 Compiled daily activity, safety hazard, and security reports with expertise
Landmark Security 5/2013-10/2013
Security
 Ensure physical security and verify integrity of complex security systems in large facility
 Provide detail-oriented and comprehensive reports on daily activities, security hazards, and
safety hazards
 Independently performed inspections and patrols
Ashley Furniture 2008-2009
Retail Sales
 Conducted in depth analysis to complete inventory reports to reduced shortages and inventory
discrepancies
 Regularly developed and audited inventory records to reduce losses
 Ensured shipping was completed rapidly at minimal cost
 Coordinated multidisciplinary team including sales representatives, warehouse staff, and others
to maximize company efficiency.
Pep Boys 2006-2008
Customer Service Advisor/Retail Sales
 Passionately evaluated and provided solutions to all customer needs ensuring retail selling
excellence in every customer interaction

2.  Coordinated with management team to maximize business efficiency, revenue, and profits
which ensuring complete customer satisfaction
BJ’s Beer Garden 2003-2005
Cook/Dishwasher
 Provided exception service in setting up stations, preparing food, and storing food
 Ensured compliance with complex food handling regulations
 Provided exceptional customer service by exceeding client expectations by preparing dishes
with precision, plating with beauty, and packaging take-away food with finesse
 Managed shipments to ensure suppliers provided ingredients of the highest quality
 Fosters environment of corporation by notifying management of supply needs, assisting with
cleaning, and tracking quality and quantity of all supplies
 Provided comprehensive reports to manager on safety standards
 Ensured all food safety sanitation regulations were adhered to
T e c h n i c a l S k i l l s
Proficient in Microsoft Office suite. Ability to explore data using a variety of visualization, analytical,
and statistical techniques. Skilled in risk management, security, organizational planning, corporate
safety, and change agent duties. Exceptional written & oral communication skills.
E d u c a t i o n
Masters Business Admiration with HR management specialization, Colorado Technical University
B.S. Business Administration with management specialization, Colorado Technical University
 Graduated Cum Laude
 Sigma Beta Delta