1. Tenesha Clarke
80 Lanark Ave Unit 2
Toronto ON, M6E 2G4
Tenesha.s.clarke@gmail.com
Tel: 416 206 1520
Customer Service Professional
A dynamic and an accomplished customer service provider with extensive experience in social and corporate
markets. Experienced in a set of inter-disciplinary skills, well organized, dedicated and practice conducting
business at the highest level of professionalism through my experience at the Rogers Centre. I am confident
my experiences and positive attitude will provide me with the special skills required to successfully attain my
desired goals. The customer Service skills that I have acquired over the past years with Aramark and working
as a security guard puts me in a great position when handling people of all ages in almost any environment
especially events and venues alike.
Education
Humber College December 2013
Police Foundations
Core Competencies
First Aid Certificate January 2014
Security Guard Licence October 2012
RAD (Self Defence Training) March 2012
First Aid and CPR trained (Canadian Red Cross)
Proficient in: Microsoft Office (Word, Excel, Access
and PowerPoint)
Ontario G2 Licenced Driver
Smart Serve Certified
Practicum Experience
Garda World/ Intercon Premier Security Full-Time November 2013- Present
Security Guard
Responsible for following guidelines put in place for each location assigned to. This involves patrols,
assisting residence/ tenants (some areas) and building operators. Responsible to carry out duties put in place
by the property management. Other responsibilities includes CCTV monitoring, Memo Book Writing, S.O.R
writings and maintaining daily radio logs. Trained in First Aid and CPR. Most importantly, trained in
emergency responses regarding elevator entrapments, fire alarms, medical responses,
Aramark Sports & Entertainment, Rogers Centre

2. Stand Attendant/ Assistant Lead Seasonal April 2009- October 2014
Responsible for managing and operating a concession stand where duties include: inventory counts,
managing store finances, balancing the stand at the end of the event, controlling labour by ensuring
the overall operation of the stand is less than 15%. Other responsibilities include solving customer
issues efficiently.
Paragon Security Protection Services Part-Time August 2013-April 2014
Security Guard
Responsible for following guidelines put in place for each location assigned to. This involves, patrols,
keeping daily occurrence reports, maintaining access control and assisting residence (some areas).
Responsible to carry out duties put in place by the property management.
Extreme Fitness, Toronto October 2010- June 2011
Receptionist
Responsibility was to check the guests in and out at the reception desk. Answer telephone calls and
provide customer service. Provide guests with needed accessories for their work out. Create
identification cards for members.
Fairbank Middle School September2009 - June 2010
Teacher’s Assistant
Responsible for Creating and assigning course work in French for grade 6 classes. Also had the
responsibility to grade and assess papers and tests/ quizzes.
Volunteer Experience:
ArtFla (Reach to those who need) September 2012-January 2013
As a group we would have meetings to discuss ideas to help our immediate community and then
exercise those ideas by promoting them and doing them ourselves. Examples are food drives, clothing
drives. Made a 1000 Christmas cards for sick children and elders and then delivered them to hospitals.
Fairbank Middle School September 2009-present
Coaching Soccer and Basketball sports teams. Assisting teachers with after school mentoring programs.
References 8
Name: Contact Info: Profession: Date known for:
Tommy Le 416 341 2605 Aramark Scheduling manager March 2009-present
Ian McLaren 416 471 0227 Aramark Senior Supervisor March 2009-present
Yovany Granada 647 330 8293 Dream Senior Building Operator Sept. 2011-April 2013
Shirley Ngo 416 906 7362 Aramark Supervisor April 2011-present