Riya Dutta is seeking a professionally challenging position utilizing her 5 years of experience in customer service and administration roles. She has worked as a Sales Quality Manager, Customer Care Manager, Admin Executive, and Operations Executive for automobile companies. Her responsibilities have included resolving customer complaints, training employees, administrative tasks, and account management. She holds an MBA in HR, Post Graduation in Commerce, and various computer and accounting qualifications.

1. CURRICULUM VITAE
RIYA DUTTA
Satna (M.P.)
Mob. 09713356835
riya.001dutta@gmail.com
Total Years of Experience: 5.10 Yrs.
Seeking a professionally challenging position with an organization that recognizes and values
individual contribution to implement the skills being acquired, thereby contributing to the progress of
the firm and thus grow personally.
Working Skills
• Computer Proficiency: In depth knowledge of Microsoft Office software.
• Ability to learn new software applications.
• Communicate effectively with customer, staff/executives – Effective verbal/written communication
skills.
• Attention to detail, excellent planning, organizing and time management skills.
• Customer-service orientation & reliability.
• Co-ordination between Higher Authority, Middle Management and Supervisory Management.
1. Professional Experience:-
Designation: Sales Quality Manager
Company Profile: Automobile (Star Honda
Location: Corporate Office, Satna
I am working with Star Honda Since 21st
January- 2016 to till date, reporting to CEO.
Roles & Responsibilities –
• Resolves Customer complaints expeditiously & ensures better long-term customer satisfaction
• Follow up on the same is required to ensure it is honored.
• Demonstrates ability to identify customer preferences.
• Regular follow up on customer complaints and ensures complete customer satisfaction.
• Is effective and timely in creating and maintaining contact record for customer analysis.
• Is competent in analyzing customer complaints and taking prompt action.
• Answering emails send weekly and monthly reports to Honda India.
• Maintain all stationeries and all requirements related to office and employees.
CAREER OBJECTIVE

2. 2. Professional Experience:-
Designation: Customer Care Manager
Company Profile: Automobile (Royal Cars Pvt. Ltd.)
Location: Corporate Office, Satna
I am working with Badrika Hyundai Since 1st
October- 2014 to 15th
January 2016,
reporting to General Manager and Director.
Roles & Responsibilities –
• Helping to build good customer relations.
• Recruiting staff and doing appraisals.
• Arranging staff meetings and customer meetings in every month.
• Training and development
• Handling complaints and queries (from customer and staff)
• Sorting security issues
• Arranging promotional events
• Implementing Employee Engagement & activities, Co-ordination with the new jonnies and
internal employees.
• Answering emails send weekly and monthly reports to Hyundai India.
• Maintain all stationeries and all requirements related to office and employees.
3. Professional Experience:-
Designation: Admin Executive
Company Profile: Automobile (Royal Cars Pvt. Ltd.)
Location: Corporate Office, Satna
I worked with Royal Ford Pvt. Ltd. Since July- 2012 to 30th
September 2014 reporting to Sales Manager
and General Manager.
Roles & Responsibilities –
• Working in Quality Care Sales, VISTA & DCC.
• Make Invoice & Sale Letter of Customer.
• Monitoring Relieving Procedures and Settlements & General administration-related work and
Employee Co-ordination
• Taking Care of joining formalities of the Employees and to Control all the branches of MP
(Satna, Rewa, Waidhan, Shahdol, Chhatarpur).
• Implementing Employee Engagement & activities, To Train all the coordinators of different
branches, Co-ordination with the new jonnies and internal employees.
• Arrangement of all events and meetings.
• Web Interaction based Conferencing & Training
• Answering emails send mails and all type of reports to Ford India.
• Maintain all stationeries and all requirements related to office and employees.
4. Professional Experience:-
Designation: Operation Executive
Location: Income Tax Advocate (Mr. Narendra Sharma), Satna

3. I worked with Income Tax Advocate. Since July- 2010 to June- 2012, Managing all
Operational Work.
Roles & Responsibilities –
• Income Tax Return filling.
• Maintain Attendance Sheet.
• Assisting in Accounts.
• Make Capital a/c of clients.
• Maintain outstanding amounts of customer.
• Maintain Compu-office software.
• Maintain all records of clients and employees.
ACADEMIC QUALIFICATION
 M.B.A. with HR specialization from Sikkim Manipal University Bhopal.
 M.Com. from P.G. Govt. Collage Affiliated to Awadesh Pratap Singh University.
 Tally ERP 9 from ICA.
 DCA from Data Care Institute, Satna
 B.Com. from Rajiv Gandhi Collage Affiliated to Awadesh Pratap Singh University.
 12th
passed From Birla Vikas Hr. Sec, School, Satna (M.P. Board Bhopal.)
 10th
passed From Birla Vikas Hr. Sec, School, Satna (M.P. Board Bhopal.).
COMPUTER SKILLS
• Win 98, XP, win-7, MS-Office & Package, Tally ERP-9.
STRENGTH
• Punctual.
• Hardworking.
• Confident.
• Fast Learner.
PERSONAL PROFILE
Father’s Name : Shri. Pintu Chandra Dutta.
Date of Birth : 24th
April 1989
Gender : Female.
Religion : Hindu.
Marital Status : Unmarried.
Language Known : Hindi, English & Bengali.
Permanent Address : D/F-45, J.R Birla Road, Birla Colony
Satna (M.P.)
DECLARATION:

4. All the statements are true and can be certified by documentary evidence as and
When asked for.
Date: ……………
Place: …………... (RIYA DUTTA.)