This document is a resume for Rixon Gabriel O. Macaspac, who is seeking an IT Support Specialist position. He has experience diagnosing and resolving issues with operating systems, hardware, software, VoIP phones, and networks. His technical skills include supporting Windows, Mac, and networking equipment like routers and switches. He has certifications in CCNA, Microsoft Database Fundamentals, and SAP. His most recent role was as a Process Executive at Infosys BPO, where he troubleshot technology issues for clients.

1. Rixon Gabriel O. Macaspac
Purok. Pagsisikap, North Employees Village, Gulang-Gulang, Lucena City
Quezon Province 4301, Philippines
Mobile: +639301147862 | macaspacrixon@yahoo.com
JOB OBJECTIVE
A position as an IT Support Specialist for a company concerning about analyzation, diagnosis
and resolution to problems related to operating systems, hardware and software.
PERSONAL INFORMATION
Age: 22
Date of Birth: January 4, 1994
Place of Birth: Lubao, Pampanga Philippines
Civil Status: Single
Religion: Islam
Height: 5’ 5, 5”
Weight: 62 Kg.
Nationality: Filipino
Language Spoken: English and Tagalog.
PROFESSIONAL SUMMARY
 Hands-on experience in scoping, designing, developing, deploying and supporting routing
and switching of a network.
 Highly trained as an IT support for software and hardware issues.
 Proficient in supporting hardware and software issues for VoIP phones. Specializes in
troubleshooting internet and computer services.
TECHNICAL PROFICIENCY
Hardware Cisco switches, routers and modems, Linksys & D-Link Routers, Desktop
and Laptop.
Networking LAN/WAN, DNS, DHCP, Windows network infrastructure, Printers,
Routers, and all peripherals.
Platforms Windows 8, 7, XP and MAC.

2. PROFESSIONAL EXPERIENCE
Process Executive January 2015 – February 2016
Infosys BPO Ltd. Taguig City, Philippines
 Diagnosed and troubleshooted VoIP Phones and established network connections.
 Supported clients with all versions of Windows, MAC and Internet browsers.
 Provided documentation on start-up, shut down and first level troubleshooting of
processes to help desk staff.
 Installed software, modified and repaired hardware and resolved technical issues.
 Diagnosing and resolving a wide range of technical issues over the phone.
CERTIFICATES
 CCNA Exploration: Networking Fundamentals Certification
 Microsoft Technology Associate: Database Fundamentals Certification
 SAP Certification
EDUCATION
Manuel S. Enverga University Foundation 2010-2014
Bachelor of Science in Information Technology
Gulang – Gulang National High School 2006-2010
Guinobatan East Central School 2000-2006
TRAINING
IT Staff 2013 - 2014
Quezon Medical Center Lucena City, Philippines
 Trained as an IT support for hardware and software including network infrastructure.
 Trained as a support engineer updating softwares and network security systems.
I hereby certify that the above statement are true and correct to the best of my
knowledge and belief.
RIXON GABRIEL O. MACASPAC
Applicant