Willy M. Soriano has over 10 years of experience in IT support roles. He currently works as a Technical Operations Technician at JP Morgan Chase & Co, where he provides on-site desktop support and troubleshooting. Previously he held similar support roles at Teledatacom Philippines and Systemantech Inc. Soriano has several Microsoft certifications and a Bachelor's degree in Information Technology. He has strong skills in operating systems, hardware/software troubleshooting, and Citrix environments.

1. Willy M. Soriano
MCTP, MCTS, MCSA
# 84 Rd. 13 Bagong Pag-asa Q.C.
E-mail add: soriano.willy@yahoo.com /
willy.m.soriano@gmail.com
Tel # / cp #: 4539022 / 09177149106
BT-IT (Bachelor of Technology major in Information Technology)
Work Experience
November 24, 2011 – Present
JP Morgan Chase & Co.
31st
NetPlaza Building Bonifacio Global City, Taguig
Technical Operations Technician – GTI Service Operations
 Provides onsite support to JPMorgan Chase Employees located at the
Net Plaza, Net Quad Buildings in The Fort, Taguig and Philam Building in
Makati.
 Provide technical desktop support in a Microsoft Windows environment
both XP and windows 7 (Ispace).
 Supporting remote devices, (RSA, VPN).
 Supporting Citrix/VDI environments.
 Provide diagnostic and troubleshooting in thin clients, desktop and laptop
machines.
 Responsibilities include level 2 supports of hardware/software,
application, and system access issues.
 Serves as a liaison between clients and vendors or other technical
groups to resolve LAN and desktop problems.
 Articulates the business value and impact of technical and non-technical
information and understands when to escalate issues.
 Provides effective production support including accurate problem
identification, ticket documentation and customervendor dialogue.
 Delivers project and process documentation for small to medium projects
and drives compliance with structured Project Delivery Process.
 Provides remote or onsite support to Applications Issues experienced by
Chase Employees.
 Provides onsite support to Hardware Issues experienced by Chase
Employees.
Tasks and Projects
 Was assigned as ITRISK lead. This is to check all machines Anti Virus is
updated and compliance to the risk.

2.  Making sure all reported machines that are non-compliant will be
remediated immediately and not be reported on the next set of reports.
 Was part of Rank up of operating system from windows XP to windows 7
of all machines.
 I was part of rank up of Citrix migration. From desktop side to HP thin
client
 Was included in rank up for Avaya phone to Cisco phone.
June 2011 – November 2011
Teledatacom Philippines, Inc.
25F Tycoon Center Pearl Drive Ortigas Centre
Technical Operations Technician – GTI Service Operations (JP Morgan Chase
& Co. )
 Provides onsite support to JPMorgan Chase Employees located at the
Net Plaza, Net Quad Buildings in The Fort, Taguig and Philam Building in
Makati.
 Provide technical desktop support in a Microsoft Windows environment
both XP and windows 7 (Ispace).
 Supporting remote devices, (RSA, VPN).
 Supporting Citrix/VDI environments.
 Provide diagnostic and troubleshooting in thin clients, desktop and laptop
machines.
 Responsibilities include level 2 supports of hardware/software,
application, and system access issues.
 Serves as a liaison between clients and vendors or other technical
groups to resolve LAN and desktop problems.
 Articulates the business value and impact of technical and non-technical
information and understands when to escalate issues.
 Provides effective production support including accurate problem
identification, ticket documentation and customervendor dialogue.
 Delivers project and process documentation for small to medium projects
and drives compliance with structured Project Delivery Process.
 Provides remote or onsite support to Applications Issues experienced by
Chase Employees.
January 1, 2008 – March 28, 2011
Systemantech Inc.
120-C Cordilerra Street Cordillera Q.C.
Technical Support Engineer- Assigned at ( AboitizTransport 2GO).
 Provides technical support be it hardware or software support to Dell
computer to clients abroad.
 Provides outlet support on the branch office of Aboitiz (2GO) both
software and software.

3.  Provides excellent customer experience to customers.
Certifications
Active Microsoft Cetifications:
Microsoft Specialist
 Certification / Version: Windows 7, Enterprise Desktop Administrator
 Certifiation Number: F503-2732
 Achievement Date: 12/01/2015
Microsoft Specialist
 Certification / Version: Windows 7,Configuring
 Certifiation Number: F503-2733
 Achievement Date: 12/01/2015
Microsoft Certified Professional
 Certification / Version: Microsoft Certified Professional
 Certifiation Number: F093-5149
 Achievement Date: 1/18/2013
Microsoft Certified IT Professional
 Certification / Version: Enterprise Desktop Administrator on Windows 7
 Certifiation Number: E135-0685
 Achievement Date: 1/18/2013
Microsoft Certified Solutions Associate
 Certification / Version: Windows 7
 Certifiation Number: E135-0685
 Achievement Date: 1/18/2013
Microsoft Certified Technology Specialist
 Certification / Version: Windows 7, Configuration
 Certifiation Number: D698-8093
 Achievement Date: 3/29/2012
Education
College
June 2008 – March 2010 Technological University of the Philippines (TUP)
Ayala Blvd, Ermita, Manila
Degree and Major : Bachelor of Technology major in Information Technology
(BT-IT)

4. College
2003 – 2006 Technological University of the Philippines (TUP)
Ayala Blvd, Ermita, Manila
Degree and Major : Computer Engineering Technology (COET)
Skills
 Knowledgeable in computer both Operating system and Hardware
configuration
 Installation and configuration in Citrix environment.
 Network troubleshooting.
 Team Player
 Vast Technical knowledge
 Proficient Troubleshooter
 Knowledgeable in Microsoft applications (MS Word, MS Excel, MS Outlook
and MS Powerpoint)
 can work with or without supervision
References
Rhey Aparri
Tech Ops Technician Manager – GTI
JPMorgan Chase & Co.
Irwin Baligod
Tech Ops Technician Manager – GTI
JPMorgan Chase & Co.
Jason Ballesterol
Tech Ops Analyst - GTI
JPMorgan Chase & Co.
Leandro Cayetano
Network Engineer Supervisor
Aboitiz (2Go) - Negros Navigation