Mark Anthony Cortez is seeking a position to contribute his IT knowledge and skills. He has over 10 years of experience in technical support roles providing hardware, software, and network troubleshooting. His qualifications include proficiency in SAP, Windows operating systems, MS Office applications, and technical troubleshooting via remote desktop. He has worked in technical support deskside roles for IBM Philippines and Nurtiasia Inc. providing level 1 and 2 support.