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#467 Star Street
Brgy. Poblacion
MandaluyongCity
Tel. No. 533-2449
Mobile. No., 0949-128-4688
E-mail: markanthony0524@yahoo.com, makoy252728@gmail.com
CORTEZ, MARK ANTHONY C.
OBJECTIVE:
Be a blessing to the company as I treat the company a blessing to me, and to contribute my knowledge
& skills.
HIGHLIGHTS OF QUALIFICATION:
 Knowledge in SAP gui, lumira at web rich such as Create user id, connection parameters
 Knowledge in Windows Operating Systems – Advanced system configuration for Windows 7, 8.1
and 10
 Proficient in MS Office applications (Word, Excel, PowerPoint, Access, Outlook) – Personal
Folder (PST) troubleshooting and configuration, Application troubleshooting and installation
 PC and Laptop Assembly and troubleshooting – motherboard, memory, video card, peripherals
 Technical troubleshooting via remote – using Windows Remote Desktop and 3rd party software
(PC Anywhere, TeamViewer)
 Knowledge on Video Conference Equipment ( ZTE, AVAYA, PolyCom and Huawei ( Configuration,
set up and trouble shooting.
 Basic knowledge of configuring VOIP Phones,
WORK EXPRIENCE
TechnicalSupport Deskside
Transman @ IBM Philippines
Herrera Tower, 98 V A Rufino Street,
Makati City, Metro Manila
Technical Support Deskside @ Nurtiasia inc.
JY Campos Centre bldg.
9th
ave. cor. 30th
St. BGC Taguig
February 2014 – Up to Present
Duties and Responsibilities:
 Provide solution with regards to hardware software and network
problem (Laptop and Desktop)
 Level 1 Support on LAN/WLAN and Printer
 Configure Company Issued Mobile Phone
 Level 2 Support to our IT at Cebu and Davao, Cabuyao Marilao sites
 Safe keeping of I T Company Files ( Inventory)
 Provide a Monthly Service Report to all sites
 Manage Video Conference, Set up and Basic Trouble Shooting of the
Equipment.
IT Helpdesk Support
FirstData Corp.Inc.
3rd flr.CitibankCenter,8741
Paseode Roxas,Makati City
IT HelpdeskSupport @Nutri-AsiaPhil.
JY Campos Centre bldg.
9th
ave. cor. 30th
St. BGC Taguig
February 1,2012 – January 6,2014
Duties and Responsibilities:
 Provide solution with regards to hardware software and network
problem (Laptop and Desktop)
 Level 1 Support on LAN/WLAN and Printer
 Configure Company Issued Mobile Phone
 Level 2 Support to our IT at Cebu and Davao, Cabuyao Marilao sites
 Safe keeping of I T Company Files
 Manage Video Conference Set up and Equipment.
TechnicalSupport Engineer
Energy Regulatory Commission
Pacific Center Bldg. San Miguel Ave. Pasig City
April 1, 2010 –July 5, 2011
Duties and Responsibilities:
 Troubleshoot& Monitor Network Problems (Local & Wireless network)
 Troubleshoot PC, Laptop, Notebook & Netbook
 Configure Troubleshoot Outlook Account Cabling Manage Kaspersky Anti-
Virus and McAfee
 Configure VOIP (Voice Over Internet Protocol) Set up and configure
Polycom
 Transfer and recover files
 Set up and configure Video Conference Equipment.
 Set up, and Monitor Projector (DLP & LCD) Set up ang configure
Pannaboard
 Troubleshoot Printer
 Check the Newly IT Equipment
EDUCATIONAL BACKGROUND:
1999-2005 Rizal Technological University (Boni Mandaluyong City)
B.S. Instrumentation and Control Engr.
(Undergrad. 3rd
Year)
PERSONAL INFORMATION:
Civil Status: Single Height: 5’6”
Nationality:Filipino Weight:135lbs
Birth Day: May 24, 1982 Age: 34
CHARACTER REFERENCE:
Roy Jovellano
NetworkInfraConsultant
NutriasiaInc.
# 0917-5130682
Ronie Elnas
I.T AssetManagement
NutriasiaInc.
# 09175128768
Enrique Soriano
PLDT Leadman /Pastor
Boni Ave.MandaluyongCity
# 0947-6383670
________________________
Mark AnthonyC. Cortez

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467 Star Street Brgy

  • 1. #467 Star Street Brgy. Poblacion MandaluyongCity Tel. No. 533-2449 Mobile. No., 0949-128-4688 E-mail: markanthony0524@yahoo.com, makoy252728@gmail.com CORTEZ, MARK ANTHONY C. OBJECTIVE: Be a blessing to the company as I treat the company a blessing to me, and to contribute my knowledge & skills. HIGHLIGHTS OF QUALIFICATION:  Knowledge in SAP gui, lumira at web rich such as Create user id, connection parameters  Knowledge in Windows Operating Systems – Advanced system configuration for Windows 7, 8.1 and 10  Proficient in MS Office applications (Word, Excel, PowerPoint, Access, Outlook) – Personal Folder (PST) troubleshooting and configuration, Application troubleshooting and installation  PC and Laptop Assembly and troubleshooting – motherboard, memory, video card, peripherals  Technical troubleshooting via remote – using Windows Remote Desktop and 3rd party software (PC Anywhere, TeamViewer)  Knowledge on Video Conference Equipment ( ZTE, AVAYA, PolyCom and Huawei ( Configuration, set up and trouble shooting.  Basic knowledge of configuring VOIP Phones, WORK EXPRIENCE TechnicalSupport Deskside Transman @ IBM Philippines Herrera Tower, 98 V A Rufino Street, Makati City, Metro Manila Technical Support Deskside @ Nurtiasia inc. JY Campos Centre bldg. 9th ave. cor. 30th St. BGC Taguig February 2014 – Up to Present
  • 2. Duties and Responsibilities:  Provide solution with regards to hardware software and network problem (Laptop and Desktop)  Level 1 Support on LAN/WLAN and Printer  Configure Company Issued Mobile Phone  Level 2 Support to our IT at Cebu and Davao, Cabuyao Marilao sites  Safe keeping of I T Company Files ( Inventory)  Provide a Monthly Service Report to all sites  Manage Video Conference, Set up and Basic Trouble Shooting of the Equipment. IT Helpdesk Support FirstData Corp.Inc. 3rd flr.CitibankCenter,8741 Paseode Roxas,Makati City IT HelpdeskSupport @Nutri-AsiaPhil. JY Campos Centre bldg. 9th ave. cor. 30th St. BGC Taguig February 1,2012 – January 6,2014 Duties and Responsibilities:  Provide solution with regards to hardware software and network problem (Laptop and Desktop)  Level 1 Support on LAN/WLAN and Printer  Configure Company Issued Mobile Phone  Level 2 Support to our IT at Cebu and Davao, Cabuyao Marilao sites  Safe keeping of I T Company Files  Manage Video Conference Set up and Equipment. TechnicalSupport Engineer Energy Regulatory Commission Pacific Center Bldg. San Miguel Ave. Pasig City April 1, 2010 –July 5, 2011 Duties and Responsibilities:  Troubleshoot& Monitor Network Problems (Local & Wireless network)  Troubleshoot PC, Laptop, Notebook & Netbook  Configure Troubleshoot Outlook Account Cabling Manage Kaspersky Anti- Virus and McAfee  Configure VOIP (Voice Over Internet Protocol) Set up and configure Polycom
  • 3.  Transfer and recover files  Set up and configure Video Conference Equipment.  Set up, and Monitor Projector (DLP & LCD) Set up ang configure Pannaboard  Troubleshoot Printer  Check the Newly IT Equipment EDUCATIONAL BACKGROUND: 1999-2005 Rizal Technological University (Boni Mandaluyong City) B.S. Instrumentation and Control Engr. (Undergrad. 3rd Year) PERSONAL INFORMATION: Civil Status: Single Height: 5’6” Nationality:Filipino Weight:135lbs Birth Day: May 24, 1982 Age: 34 CHARACTER REFERENCE: Roy Jovellano NetworkInfraConsultant NutriasiaInc. # 0917-5130682 Ronie Elnas I.T AssetManagement NutriasiaInc. # 09175128768 Enrique Soriano PLDT Leadman /Pastor Boni Ave.MandaluyongCity # 0947-6383670 ________________________ Mark AnthonyC. Cortez