This document is a 3-page resume for Arvin C. Lazaro, an IT professional with over 3 years of experience in IT operations and networking. He has certifications including Cisco Certified Network Associate and Microsoft Certified Technology Specialist. His skills include routing, switching, troubleshooting hardware/software, managing user accounts, virtualization, email administration, and supporting various platforms. His professional experience includes roles providing IT support, desktop support, and technical support at various companies. He seeks to utilize his qualifications and skills to continue his career in the IT field.

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Arvin C. Lazaro
451 M.H Del Pilar St. Antipolo Rizal 1870
0906-2629-699
arvinlazaro10@gmail.com
https://www.linkedin.com/in/arvin-lazaro
IT PROFESSIONAL
Qualifications
 Proven experience in providing professional IT expertise in both IT operations and
Networking
 More than 3 years of experience in IT Operations Environment
 Cisco Certified Network Associate - CSCO12439788 (Routing and Switching)
 Cisco Certified Network Professional – passed 1 out of 3 exams required (Routing and
Switching)
 Microsoft Certified Technology Specialist (Windows 7 Configuration)
Skills
 Cisco Routing such as RIPv2, OSPFv2
and v3, EIGRPv2
 Cisco Switching such as VTP and STP
 Hardware Troubleshooting for
Laptops and Desktops
 User Account Management using
Windows Active Directory 2008 and
2012
 IP Phone Support for Avaya and
Alcatel Lucent
 Office 365 Administration
 VMware vSphere Management for
Virtual Clients and Servers
 Email Administration such as
Account Deletion, Creation and
Maintenance for Google Mail
Platform
 Citrix Server Management for File
Servers and Virtual PC
 Mobile Phone support for iOS and
Android
Professional Experience
IT Support at Quantrics Enterprises Inc.
September 2016 – Present
 Provides Technical support to users
for both laptop and thin client
desktop users.
 Office 365 Administration
 Thin Client Desktop Setup

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Desktop Support Officer at Philippines Air Asia Inc.
June 2016 – July 2016
 Provided Technical support for the
users including desktop and laptop
 Network Printer Setup and
Maintenance (Fuji Xerox)
 Network File Server Mapping
 Mobile Phone support for iOS and
Android
 Technical Documentations and
Monitoring
Level 1 IT Technical Support at Republic Cement Services Inc. (Former Lafarge Cement
Services Philippines Inc.)
September 2013 – March 2016
 Provided Technical support for the
users including desktop and laptop
 Provided Basic Troubleshooting for
network switching
 Citrix Server Management for File
Servers and Client
 Maintenance of VMWare vSphere
for our virtual servers and clients
 Email Administration using Google
Mail System
 File Server Support and
Maintenance
 Domain Account Management
using Windows Server 2008 and
2012 Active Directory
 Setup and Troubleshooting of
Alcatel Lucent IP Phone
 Ticketing System using Spiceworks
Help Desk
Computer Technician at BDO Unibank Inc.
February – July 2013 (Project Based)
 Provided Technical support for the
Desktop and Laptop Users.
 Network Printer Setup and
Troubleshooting
 Desktop and Laptop Maintenance
which includes Software
installations, virus removal.
 Application Software Installation
and Maintenance
 Network Cabling and
troubleshooting
Education
College(2008 – 2012) - B.S., Information Technology, AMA Computer College, East Rizal
High School (2004 – 2008) – St. Andrews Cleverland School
Trainings
CCNA (Routing and Switching), Meralco Foundation Institute, January 2013
MCTS (Windows 7 configuration), AMA Computer University, November 2012

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Character References
Ivan Avila
IT Operations Manager – Republic Cement
Services Inc.
0917-8129286
Ivan.avila@republiccement.com
John Esguerra
IT Manager – 51Talk
0928-1269738
John.phillip@outlook.com
Carla Manalad
IT Helpdesk Team Lead – Republic Cement
Services Inc.
0917-8525405
Carla.manalad@republiccement.com