Richard Galada is an Applications Packaging Engineer with over 15 years of experience building desktop packages for software distribution using tools like InstallShield Admin Studio and Wise Package Studio. He has extensive experience interacting with clients to discuss requirements, resolve issues, and assist application owners when needed. Galada also has knowledge of deployment tools like SMS, SCCM and imaging tools like VMware and Symantec Ghost.

1. Richard Galada
Address: 39 Knox Terrace 1B
Wayne, New Jersey 07470
Cell Phone (862) 221-1346
E-mail: rich.galada1@gmail.com
SUMMARY
Customer focused Applications Packaging Engineer with over 15 Years of professional
experience in application packaging and repackaging using InstallShield Admin Studio, Wise
Package Studio, and VMware Workstation.
TECHNICAL SKILLS
 Experienced in building desktop packages for software distribution using Install Shield Admin
Studio14/13/12 and Wise Package Studio (8.0/7.0/6.0).
 Java and Visual Basic Scripting for use in custom actions.
 Interaction with the clients to resolve problems, discuss the requirements and issues.
 Engaged Application Owner/Developer/Vendor to assist with technical configuration when
necessary.
 Knowledge of SMS, SCCM for setting up packages for pre-deployment testing.
 Knowledge of Windows Registry, File System, Services, Windows OS.
 Versed with excellent trouble shooting skills.
 Ability to support multi tasking, client service, a good team player, and organizational skills.
 Operating Systems:Window s 7, Window s 8, Window s 10, Window s server 2003/ 2008/2012
 Packaging Tools: InstallShield Admin Studio14/13/12, Wise Package Studio(8.0/7.0/6.0), and
VMware
 Deployment Tools: SMS 2003, SCCM 2007, SMS Installer, Marimba.
 Troubleshooting Tools: Orca,FileMon, RegMon.
 Imaging Tools: VMware 8.0/7.0/6.0,Symantec Ghost MS Sysprep.
WORK EXPERIENCE:
VerizonData Services – IT Planning & Engineering
MTS IV Cslt-Sys Engrg/ Applications Packager 04/2009 - 12/2015
Verizon Wireless – IT Planning & Engineering
LEAD SYS CSLT-TECH SUPPT / Applications Packager 01/2008 - 04/2009
Senior Systems Analyst 08/1997 - 01/2008
 Was part of the initial imaging team and assisted in creating a standard desktop image of
Windows NT, Windows 2000.
 Received and evaluated all new hardware dealing with anything in regards to wireless
technology.
 Worked on the server management team for maintenance and OS install/reinstall

2. Bell Atlantic Mobile – Technical Analyst 05/1995 - 08/1997
 Member of the desktop support team responsible for resolving trouble ticket requests for end user
PC,printer and application issues.
 Installednew desktopapplicationsforendusers,aswell ashardware ina Windows95/NT
environment.
 ConfiguredPCstoaddlocal and or networkprinters.
ITT Avionics Division, Nutley New Jersey 11/1983 – 08/1993
Hired as an “Electronic Test Technician” responsible for testing electrical, electronic and
electro-mechanical equipment working from engineering test specifications and drawings.
Promoted to group leader and held responsibility of supervising up to a staff of three
overseeing necessary repairs and replacement of hardware to insure the government acceptance
of the specified product.
Upgraded to “Engineering Specialty Test Technician” also responsible for the testing of
computer, switching and related equipment but at a more in-depth level of expertise.
EDUCATION:
Diploma in Business Systems and Networking Technology
July 1994, Plaza School of Technology, Paramus, New Jersey
Diploma in Electronic Engineering
November 1981 RETS Electronic School, Nutley, New Jersey