Robin Chase has over 15 years of experience in data storage systems support and engineering. She is currently a self-employed contractor providing IT support services. Previously, she held several roles at IBM providing hardware and software support, testing, and engineering for IBM storage systems including the DS6000 and DS8870. She has a BSEE from the University of Maryland and experience working with Linux, Windows, and various Unix systems.

1. Robin Chase
DASD SUPPORT ENGINEER
Tucson, AZ 85710
gardenspell@yahoo.com - 5202724211
Direct Attached Storage Test and Evaluation
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Self Employed Contractor
Gardenspell Ltd - Tucson, AZ - December 2013 to Present
Responsibilities
Design playlists with M3U files for video presentations. Research IPTV applications for entertainment centers
Accomplishments
Developed a great sense of accomplishment and reached my learning goals for the year.
Skills Used
Computer Aides like Office and Social Media skills.
DASD SUPPORT ENGINEER
IBM, Corp - Tucson, AZ - October 2012 to November 2013
Hardware support responsible for Level 1, Level 2 repair of DS8K enterprise storage
systems. This includes power and cooling systems, CEC components, I/O components, and storage enclosure
devices. Employ regular use of engineering tips, maps, and auto-consulting procedures. Dispatch Customer
Engineers to do the actual repair at customer sites. Some recovery actions can be completed remotely using
bottom-line commands.
Used RETAIN to communicate with the customer and other support personnel. I have
worked several weeks in the test lab assisting engineers with execution test cases, such error injections of
CEC components and documenting the repair procedures for the IBM DS8870 enterprise storage device.
PRODUCT FIELD ENGINEER
IBM - Tucson, AZ - August 2005 to March 2011
As a DS6K product field engineer (PFE), I supported the service structure and serviceability of the DS6K
enterprise disk storage product. I was called in to provide technical expertise for critical situations. I worked
with Development, Engineering, Test, RAS and others early in the development cycle to learn the designs and
implementation of systems/subsystems, plus acted as an interface to the field in resolving complex problems
for customers. As a PFE, I provided support to the ITS Remote Support Centers to develop and drive the
implementation of product repair, field management and problem resolution strategies. Responsibilities of this
role include using a number of problem reporting tools such as RETAIN (field call reporting system) and CMVC
(configuration management version control). I performed break-fix support, critical situation support, customer-
impact-event repair action analysis and field engineering change support. I participated in Early Ship Programs
in preparation for Post GA (General Availability).
• 10 years experience in Storage Level 3 Support

2. • 4 years experience in Hands on experience with DS6000 Product
• 4 years experience in IBM RETAIN System
• 4 years experience in CMVC Defect Tracking System
DESIGNER TECHNICIAN STORAGE SYSTEMS
IBM - Tucson, AZ - August 2004 to June 2005
My experience has been with configuration/management of DS6000 RAID-protected storage systems. Also
testing the hardware and software functionality of installed network systems using GUI and command line
queries and analysis, with a variety of network architecture and host configurations.
Mainly used Linux OS and commands on the IBM DS6000 storage unit. Windows and Unix were used for the
IBM pSeries host systems.
INTEGRATION ENGINEER
Compaq Computer, Inc - Colorado Springs, CO - September 2000 to September 2001
Performed integration and design verification tests for Enterprise Storage RAID and
Fibre, using SCSI and IDE Data Storage interfaces. Problem determination
experience using RATIONAL ROSE automated test tool for performance testing of GUI
interface. Writing detailed test scripts for Rational Robot testing and manual testing.
Installation knowledge of IBM AIX 4.3.3, Windows NT/2000, 2000 Red Hat Linux, HP-UX, Sun Solaris Tru64,
Novell Netware 4.0, OS/2 eBusiness.
SOFTWARE TEST ENGINEER
IBM - Tucson, AZ - October 1999 to August 2000
CMVC problem determination and compilation.
Stress tests for SCSI, ESCON, and Fixed Block Fibre Channel. Tested for performance and microcode
functionality. Host systems included HP-UX, RISC 6000, AS/400, Netfinity NT, Sun Solaris Tru64, DG/UX,
Novell Netware 4.0
Used Lotus Notes and CMVC database to log test results and debug data.
EDUCATION
Associate of Arts in Electronic Technology
Montgomery College - Takoma Park, MD
1963 to 1966
Bachelor of Science in Electrical Engineering BSEE
University of Maryland - College Park, MD
SKILLS
Android apps on Linux platform
ADDITIONAL INFORMATION
(Jun 1969 - Sept 1970)
SYSTEMS ENGINEER, Singer General Precision, Inc., Silver Spring, MD
Logic design, math modeling, proposal writing. Assisted in development, testing and
site installation of a US Navy P-3-C Submarine detection system.

3. (Jun 1966 - Sept 1968 - (summer jobs while attending college)
ELECTRONIC TECHNICIAN, Sperry Rand Corp., Goddard Space Flight Center, MD
Electronic component testing. Quality control testing of satellites and spacecraft payloads.