Richard Norquist has over 15 years of experience leading and training new employees at JP Morgan Chase. He has served in leadership roles for Toastmasters International and received their "Area 12 Toastmaster of the Year" award. Norquist is skilled in coaching and developing employees as recognized through several awards from JP Morgan Chase.
This PowerPoint set includes BPM cycles (Business Process Management), implementation tools, definitions, analyses and assessment templates and many more designs and business elements on process management.
Process management serves to plan, design and implement business processes and to continuously increase business efficiency. Objectives of process management are, for instance, a precise definition of business procedures, cost calculations, better qualities of the end product and other business-oriented optimization components.
Currently working for JPMorgan Chase Bank Philippines for more than 5 years
Currently a Senior Specialist II – Inventory Management – Debit Card Claims, Fraud, Claims and Disputes Dept.
Has 4 Years hands-on Experience on Key Result Areas with Jollibee Foods Corporation
Profit Generation, Sales Building,& Cost Management
Operation Efficiency & Total Customer Satisfaction
Is Target Oriented and with a High Level of Motivation for Excellence
Is Assertive and Confident in presenting ideas to people at all levels of the Organization
Is an Engineering and Management Major - Graduate
Currently working for JPMorgan Chase Bank Philippines for more than 5 years
Currently a Senior Specialist II – Inventory Management – Debit Card Claims, Fraud, Claims and Disputes Dept.
Has 4 Years hands-on Experience on Key Result Areas with Jollibee Foods Corporation
Profit Generation, Sales Building,& Cost Management
Operation Efficiency & Total Customer Satisfaction
Is Target Oriented and with a High Level of Motivation for Excellence
Is Assertive and Confident in presenting ideas to people at all levels of the Organization
Is an Engineering and Management Major - Graduate
1. Richard Norquist
712 Cedar Avenue, Elgin IL 60120
Home: 847-741-6897 - Cell: 630-715-7100 - richenor@yahoo.com
Summary
Experienced in Leading and Training NewEmployeesto JP Morgan Chase.
Served as Toastmaster District 54 Area Governor for 2010-2011
Served as Budget Director for 2016 Toastmasters International Spring Conference.
Recipientof"Area 12 Toastmaster of the Year" Award for 2010-2011
Highlights
Training-Trained new employees to company by Leadership-managed newemployees during the first
using Self-DiscoveryCoaching Method three months of their employment
Accomplishments
June 2015-Recognized by Division Leader for managing a CollectionsTeam while the Team Leader wasoutofthe office
due to illness. Responsibilitiesincluded coaching and developing team.
April 2015-Recognized byPeer for coaching and developing newemployees.
May 2013-Recognized byDivision Leader for handling a challenging customer situation.
April 2010-Received Parking Spot from Division Leader in recognition of contributions for newly-formed PST Team.
Experience
Senior Specialist III
July 2009 to Current
JP Morgan Chase - Elgin, IL
Responsible for the training of newly hired employeesto the Collection Process.Duties include a weekly presentation on
company policy and procedures. Completed Quality Monitors on weekly basis and provided coaching and feedback where
necessary. Enforced Attendance Expectations with new employees.
Verifications Fraud Unit Specialist
August 2005toJanuary 2009
JP Morgan Chase - Elgin,IL
Supported Team Leader in role of Unit Specialist.Team was responsible for ensuring there was no fraud on newcredit
card applications. Trained newemployees to Verifications team. Worked with Management to formulate newand
enhanced procedures for process. Responsible for monthlyQuality Audits to ensure compliance with Company Policies
and Procedures. Traveled to Manila in 2006 to assistin the training ofnewemployees.
Outbound Fraud Analyst
June 2002 to August 2005
Bank One/JP Morgan Chase - Elgin, IL
Worked accountsthat had possible Credit Card Fraud. Duties included calling customers to verify recent charges and
making good decisions on whether to keep the card open or to close it asFraud. Duties included assisting the Inbound
Fraud process when necessary. Traveled to Tempe, AZ to assist with training employees on new system after Bank
One/Chase merger in October of 2004.
Collections Representative
July 2001 to June 2002
Bank One - Elgin, IL
Collection Representative on highly rated team. Duties included calling customers and collecting on unsecured debt.
