Kyle Terry has over 10 years of experience in management, account management, and customer service roles. He holds a BA in Political Science from Brigham Young University and a BA in Graphic Arts from Stevens-Henager College. Most recently, he was the Carrier Relations Manager at Apex Logistics Group, where he managed a regional brokerage team and increased annual revenue by 60%. Prior to that, he held supervisory roles at Brite Energy, Protection 1 Security, and Utah First Credit Union.

1. KYLE TERRY (510) 461-9923 KWTerry@gmail.com 85N1120W #202PleasantGrove,UT84062
EXPERIENCE
EDUCATION
Brigham Young University, Provo
BA, POLITICAL SCIENCE
April 2005
Stevens-Henager College, Orem
BA, GRAPHIC ARTS
August 2011
RETENTION TEAM SUPERVISOR
May 2011 - Nov. 2013
Managed team of 14 retention agents; maintained a
77% retention rate for the 2013 sales season.
Conducted regular coaching sessions to help improve
conflict resolution skills.
Analyzed team and sales statistics; assessed
communication breakdowns and identified and closed
policy loop holes.
Led team through smooth transition during company
acquisition (Pinnacle assests were purchased by P1).
(started with Pinnacle/Devcon Security before acquisition)
Protection 1 Security
Utah First Credit Union
ACCOUNT CREATION SHIFT MANAGER
Nov. 2013 - Sept. 2014
LOAN OFFICER
Sept. 2007 - May 2011
Helped develop and implement a new leadership
structure and compensation plan for the department.
Managed and maintained phone statistics and a list of
personal responsibilities for the agents.
Met with agents individually to help them develop
skills, manage personal growth, and increase job
satisfaction.
Identified specific areas for process improvement (e.g.
agent problem resolution skill sets) and wrote and
implemented training to guide mindset change.
Apex Logistics Group
CARRIER RELATIONS MANAGER
April 2015 - July 2016
Managed West Coast Regional team of up to 10 brokerage agents. The team was responsible for an average of $825,500
revenue per month including the sale, transportation logistics, and completion of each load.
Worked individually with each team member to improve sales skills and strategy including, but not limited to, benefit
identification, developing long-term relationships, and problem solving.
Collaborated with Account Managers to target and acquire high margin, profitable freight opportunities.
Implemented and executed Executive Management plans that increased the year to date revenue by roughly 60%.
Brite Energy (a division of Protection 1)
ACCOUNT MANAGEMENT SUPERVISOR
Sept. 2014 - April 2015
Assisted in creating the department and refining Account Management processes throughout it’s develpoment, including
supervising and training a team of two other account management agents.
Managed documentation, interdepartmental communication, and project deadlines to ensure the customer experience
flowed smoothy and the company was paid on-time by our partners.
Assisted in the development of the Brite Energy Account Creation department including the recruiting, hiring, and training
of the team.
Analyzed credit reports and credit history with applicant to most effectively assess cost benefit of loan for both member
and credit union interests, provided credit counseling as needed.
Strengthened image of credit union by sensitively responding to client needs and concerns while effectively and
professionally seeking out the best interests of the credit union.
When appropriate, after credit examination, effectively cross-sold other institutional products that would be beneficial to
all parties.