Amy Johnson is a customer service and business professional seeking a challenging position with a well-established company. She has over 15 years of experience in roles such as loan processor, closer, funder, and account executive. She has expertise in areas like conflict resolution, creative problem solving, and ensuring customer satisfaction.

1. Amy L. Johnson
1215 East 5th
St.  Benicia, CA 95610  amy.johnson065@gmail.com  707.655.0400
CUSTOMER SERVICE AND BUSINESS PROFESSIONAL
Ambitious / Positive / Results Driven
I am seeking a challenging position witha well-established company of whichI can be a long term
contributor. I have excellent verbal, written communication, organizational, interpersonal, and
analytical skills in addition to attention to detail, follow through, and multi-tasking. I workwell both
independently and with others and under tight deadlines in a fast paced environment. I also possess a
very good ability to establish strong working relationships withcolleagues to support achieving our
company’s goals.
AREAS OF EXPERTISE
 Experience with conflict resolution  Creative problem solving skills
 Self starter  Customer satisfaction
PROFESSIONAL EXPERIENCE
Funder, Closer, September 2014 – October 2015
Endeavor America Loan Services
 Prepare and review closing documents for CONV,FHA, VA,and USDA loans
 Review and approve HUD-1settlement statements for correct loan charges that comply with
TILA and RESPA guidelines
 Communicate with underwriters as well as mortgage brokers and closing agents regarding
outstanding funding conditions and funding status
 Balance with title/escrow to confirm all figures are accurate and wire amount is correct
 Confirm and validate loan has fully funded and recorded with the closing agent
Mortgage Closer, Funder, October 2013 – July 2014
Stonegate Mortgage Corporation
 Prepare and review closing documents for FHA, VA,CONV,and ARM loans
 Review and approve HUD-1 statements for correct fees and charges that comply with TILA
and RESPA guidelines
 Alert underwriters, Mortgage Advisors/Mortgage Specialist of outstanding funding
conditions
 Validate loan has fully funded and recorded with the closing agent/title/escrow as
appropriate or request return of funds
 Balance with title/escrow company to the penny
Processing Team Lead, February 2013 – August 2013
WCS Lending,Inc.
 Coordinate work flow for assigned team members
 Answer questions, resolve problems, and handle and resolve day to day issues
 Review and approve time cards,PTO requests
 Communicate with compliance department to ensure loans are processed within federaland
state guidelines
 Review loans to ensure accuracy and completeness

2.  Perform other duties as requested
Loan Processor, October 2012 – February 2013
Provident Bank Mortgage
 Responsible for assisting underwriters in their analysis of residential loan requests
 Gather and preview conditions from Loan Officer Assistant to submit to
underwriter
 Communicate to LO, LOA,regarding status and conditions needed
 Work with the sales team to actively project closed loan volume and consistently
meet funding goals
Broker Coordinator, September 2011- October 2012
AMX Loans
 Communicate with brokers regarding status of files in progress conditions pending, re-
disclosures due to RESPA,HMDA
 Respond to, trouble shoot and resolve questions from Customers in an efficient, timely,
and professional manner.
 Ensure current knowledge on mortgage industry trends and changes.
 Perform all responsibilities within the guidelines of Lending Service Center policies
and directives and additional responsibilities as assigned by Customer Support
Management Team.
Broker Relationship Rep III, November 2007- September 2011
EverBank
 Providesupport to approved Brokers on how to workwith Wholesale tools and
processes efficiently (i.e. complete loan packages, internal workflow,website,AU
 Answers questions and provided training to brokers about loan pricing, website
usage, status and Wholesale process
 Manages pipeline withaccount executive through use of daily reports to ensure
loans are active, moving toward closing and rates are locked per policy.
 Provideexceptional customer service forcustomers, loan offices,account
executives and brokers resolving any issues.
Account Executive, April 2002 – October 2007
MortgageIT, Inc.
 Conduct quality sales calls with prospective clients including information gathering,
product matching and policy education
 Generate registrations which result in closed volume that represents pull-through of
75% or higher
 Work with management and staff to develop professional, respectful relationships
between mortgage brokers and internal staff
 Work with management to actively project closed loan volume and consistently meet
funding goals
Document Specialist,August 2000 – April 2002
North American Mortgage
 Responsible for timely and accurate closing document preparation for all loan types
 Inputs and confirms data required to generate closing documents

3.  Review file for completeness and accuracy to ensure compliance with government,
investor, and company requirements
Excellent personal and professional references available upon request.
EDUCATION & TRAINING
Associates Degree: Medical Assisting