Angelica Santana has over 10 years of experience in customer service, administrative support, and office management. She currently works as a Tenant Relations Manager, where she oversees 10 buildings with over 200 apartments, handles tenant complaints and repairs, and manages financial transactions. Previously, she held executive assistant and medical assistant roles, supporting clients and patients through tasks like scheduling, data entry, and legal documentation.

1. ANGELICA M SANTANA
12 Willow Street, Bergenfield, NJ 07621 (C) 917-701-5512 (E) kik691@yahoo.com
Summary of Qualifications:
Administrative professional with over 10 years experience and a proven track record in customer service, executive
support and generaloffice management. Excellent management, commumnication and interpersonal skills, able to
multitask, and detail oriented. Strong background in MS word, Excel and Outlook. Bilingual English/Spanish.
Professional Experience:
Bobbi Realty Management Corp.
Tenants Relations Manager 4/2012-Pressent
 Oversee 10 buildings with a tenant base of over 200 apartments. Responsible for logging and rectifying tenant
complaints and apartment repairs. Prepare all renewals recertifications, rent increase and late rent notices as
directed
 Supervise and negotiate contract with vendors, coordinate all move in & move out inspections and lease
preparation
 Manage financial transactions, phone calls, filing, writing letters and memos to tenants
 Slashed payroll/benefits administration costs 30 % by negotiating pricing and fees,while ensuring the
continuation and enhancements of services.
Citi Habitat, NewYork, NY
Executive Assistant 06/2008-02/2012
 Provided administrative support for the clients and real estate agents.
 Maintained and updated website, property listings and overall client data base.
 Reviewed clients applications for accuracy and processing, run credit reports, type lease & collect deposits.
 Created and updated excel spreadsheets graphs and charts, also maintained files organized.
 Scheduled and coordinated meetings and conferences, ordered office supplies, and prepared new tenants
packages
Institute ofNeurological Care,Englewood Cliffs, NJ
Research Coordinator/ Medical Assistant 11/ 2006- 3/2008
 Screened and Interviewed patients to find the best candidate for the studies.
 Acted as Liaison between sites and sponsors
 Reviewed and completed all studies related legal documents and patients’ files
 Met and arranged meetings with PharmaceuticalRepresentatives (Pfizer) and doctors
 Arranged client meetings, forums and conference calls, both internal and external, including monthly calls from
over 50 participants.
NewYork Columbia Presbyterian Hospital, NewYork, NY
Medical Assistant/HIVCounselor 2/1997-10/2006
 Patient assistance,vital signs, EKG’s, phlebotomy, specimen and follow-up procedures
 Communicated and interacted effectively with patients and family members, as well as other departments
throughout our facility
 Tracked and secured proper documents and insurance verification to complete all registration processes
 Reviewed documents for approval, including data entry notations on patient accounts in order to maximize
patients’ services throughout the medical center.
Education:
Bronx Community College, Liberal Arts Major 1993-1995
Mandl School Allied of Health 1995-1996
Certified Medical Assistant and Phlebotomist