Rashida Lovell Rencher is a motivated financial services professional seeking to work with innovative and goal-oriented teams. She has a background in loan processing and customer service management at organizations including San Francisco Fire Credit Union, SoFi, and Bank of America. Her skills include analytical abilities, time management, problem resolution, effective communication, and client management.

1. RASHIDA LOVELL RENCHER
https://www.linkedin.com/profile/view?id=321207983 | C: 510-306-4576 | Rashida.Lovell.Rencher@gmail.com
Career Focus
Motivated financial services professional with exemplary analytical, leadership, and
interpersonal skills, looking to work with a team of innovative and goal-oriented
professionals.
Accomplishments
Supported San Francisco Fire Credit Union in achieving the top NPS score in mortgage
andlending services.
Helped grow monthly funding at Social Finance, Inc. from $130 million to $180
million.
Voted, bypeers, tobe teamchampion and selected tobe in charge ofteamreports,
trainings and research while serving as a Customer Relationship Manager and Loan
Processor with Bank of America.
Summary of Skills
Highly Analytical
Excellent in Time-Management
Leader in Complex Problem Resolution
and Process Development
Effective Communicator
Professional Client Management
Experience
Loan Specialist Mar 2015 to Current
San Francisco Fire Credit Union - San Francisco, CA
Customer service management.
In charge of special projects for the VP of Real Estate.
Set-up and introduce new products to members in a timely manner.
Create newprocess solutions for in the loan process including form generation.
Responsible for sending and receiving time-sensitive large-sum wired payments.
Loan Processor Jul 2014 to Oct 2014
SoFi, Inc. - San Francisco, CA
Reviewed over 50 loan applications andover150 documents daily todetermine
creditworthiness and make loan approvals
Helped launch the loan programplatform
Managed the personalloan portfolio
Loan Processor Fulfillment Feb 2013 to Jun 2013
Bank of America - Concord, CA
Successfully maintained customer service satisfaction ratings in the 90 percentile
among my peers.
Served as initialpoint ofcontact for the client andas a liaison between borrower,
underwriter, loan originator and lender, fostering and building business relationships.
Extensive knowledge in document collection, what is needed and verifying documents
are complete thus efficiently guiding each loan from pre-approval to funding.
Accurately and efficiently closed loans in less than 20 days, exceeding manager and
client expectations.
Proven ability to work in a paced, goal driven environment while maintaining high

2. quality work.
Customer Relationship Manager May 2011 to Feb 2013
Bank of America - Concord , CA
Responsible for training teammembers and reporting daily production.
Single point of contact and advisor to struggling homeowners; responsible for clearly
communicating the customer's current status and options.
Manage loan portfolios including establishingcreditworthiness, NPV modeling, second
mortgage modifications, short sale/DIL, and responding to technical foreclosure
questions.
Build internal relationships and work closely with a team to facilitate loss mitigation
options for customers.
Ensure timely execution of initiatives while focusing on quality.
Maintained above average scores on CMQA call report and case management.
Sales Agent Jan 2007 to Jan 2011
Real Estate Agent - Pleasanton
Counseled customers on market current status for residential and land markets.
Guided homebuyers and sellers through the process of short sales.
Generated lists of properties that were compatible withbuyers' needs andfinancial
resources.
Maintainedhighreferral rates andexceptionalfeedbackfrom previous clients.
Actively follow-up with prospects and hot leads.
Communicated with owners regarding home and loan status.
Followed up with prospects throughout the sales process.
Education
Bachelors of Arts, Liberal Arts 2003
Sarah Lawrence College - Bronxville, NY