1. Mark David Walton
810 Lark Avenue Shreveport, LA 71105
Cell: 318.780.8661
E-mail address: mwalton117@gmail.com
Education
Louisiana State University at Shreveport
B.A. in Social Sciences – History
Cum Laude graduate (12/20/06)
Experience
SpringHill Suites by Marriott
Assistant General Manager (06/14-current)
Responsible for managing all front of house operations; work closely with the Guest
Services and Breakfast supervisors to ensure appropriate scheduling and ordering is
handled; responsible for creating standard operating procedures while ensuring property
and brand standards are being met; interact with guests to ensure service satisfaction;
responsible for analyzing surveys and resolving escalated guest issues; also responsible for
budgeting, financial analysis and assist the General Manager with yielding the hotel.
Boomtown Casino and Hotel
Front Office Supervisor (02/12-06/14)
Responsible for hiring, training, developing, and directly supervising the front desk, bell
attendants, and PBX operators; work with the Hospitality Manager in yielding, budgeting,
and financial analysis; create standard operating procedures and ensures the hotel is in
compliance with property and company standards; fully endowed with comping authority
and handling escalated guest complaints.
.
Casino Host (08/11-02/12)
Responsible for managing a 300+ database of players with an average daily worth of
$500+; Utilized phone calls, direct mail, email, real-time casino marketing,
off-property dinners, and trips to develop a more intimate relationship with the players
to tailor our marketing strategies; fully endowed with comping authority and brought
in to handle escalated guest complaints.
Harrah’s Louisiana Downs Bossier City, LA
Casino Host (10/10-08/11)
Responsible for managing a 1,200+ database of 6 month – 2 year high-worth inactive
players; utilized phone calls, direct mail, email, and real-time casino marketing to
develop relationships with these players to generate trips and increase revenue; fully
endowed with comping authority and brought in to handle escalated guest complaints.

2. Ark-La-Tex Cardiology Bossier City, LA
Administrative Assistant (01/08-09/10)
Responsible for providing efficient and professional administrative support for Dr.
Michael Walton; organizing and maintaining filing system of confidential patient files;
responding to various internal and external inquiries, managing Dr. Walton’s
communication by email and phone.
Porter’s Fine Dry Cleaning Bossier City, LA
Customer Service Representative (06/07-12/07)
Evangel Christian Academy Shreveport, LA
Guest Teacher (01/07-06/07)
Brought in to teach Social Sciences, History, and Fine Arts to grades 7-12.
Northwestern State University Admissions Office Natchitoches, LA
Northwestern State University Ambassador (2001-2002)
Responsible for representing Northwestern State University at functions for current
and prospective students in addition to alumni functions; scheduled and gave tours of
the campus to prospective students; contacted various department heads to schedule
appointments; answering multi-line phone system while utilizing direct mail, email,
and phone calls to recruit prospective students.
References
Stacy Dart
Senior Vice President of Business Banking Citizens National Bank Bossier City, LA
(318) 347-0241
Nica Raney
Executive Housekeeper DoubleTree by Hilton New Orleans, LA
(985) 276-2670
Dan Heagney
General Manager SpringHill Suites by Marriott Bossier City, LA
(314) 452-2310