1. Joyline Cardoza
Mob: 8105144783
E-Mail: - cardozajoyline@gmail.com
CAREER OBJECTIVE
A challenging position as an administrative assistant at a growth-oriented firm, which will allow both
further utilization of skills and acquiring new abilities.
CAREER SYNOPSIS
• Result oriented professional with more than 16 Months of experience in Supply Chain Management and
Procurement domain.
• Currently working as Logistics Coordinator – Middle East & Africa with Capgemini Business
Services (I) Ltd.
• Resourceful at developing procedures, service standards, operational policies and an attitude for continuous
improvement.
• Committed to ensuring highest level of customer service at all times, resolving complaints and issues
efficiently and accurately.
• Creative approach for problem solving using analytical skills, & the ability to deal effectively with all levels
of an organization.
PROFESSIONAL EXPERIENCES
Company : Capgemini Business Services India Ltd.
Designation : Process Associate
Function : SCM (Supply Chain Management-Middle East & Africa)
Duration : 11th
March 2015 – Till Date
Key Responsibilities :-
• Creation of SO (Sales Order), PO (Purchase Order), Invoices etc in SAP-SD module for proper flow
of shipment to end customers and maintaining a region wise track record of the same.
• Updation and creation of Invoices for shipment processing and ensuring timely receipt of materials by
end customers.
• Negotiation and clarification with the customers to be acquainted with proper ordering so as to avoid
any exceptions.
• SLA monitoring and reporting.
• Workflow Distribution among the team and ensuring completion within the agreed SLA.
• Reporting generating Order quality report weekly, quarterly, and Monthly for the orders which received
from the various customers.

2. • Receiving templates / quotations from customers to gratify their need on goods to be dispatched,
taking into consideration 3W’s i.e. When, Where & for whom.
• Cross validation and audit of templates on the basis of information given in it through SAP–SD
module.
• Performing Quality Checks to ensure that defined quality standards are met .
• Client escalation and complaint management.
• Organizing internal trainings for team members with respect to existing process changes, updations and
new process introductions.
PROFESSIONAL/ACADEMIC QUALIFICATIONS
• B’COM Passed from Mangalore University
• 12th Passed from Karnataka Board
• 10th Passed from Karnataka Board
IT SKILLS
• SAP P20.
• OMS (Order Management System)
• Cover Tool, QMS ( Query Management System)
• ERP - End user level.
SPECIAL TRAITS
• Believe in teamwork and Team spirit
• Lead by examples
• Quick analytical abilities
PERSONAL DOSSIER
Date of Birth : 22.08.1993
Present Address: Life Style for ladies, No#26, 27, 3rd Cross, Green Garden, Sai Baba Road,
Kundalahalli, Bangalore -560037.
Languages : English, Hindi, Kannada, Kokani, Tulu
DATE : -__ /__/____
PLACE: - Bangalore Joyline Cardoza