Syed Shabudeen S.J. is seeking a challenging position that allows him to fully utilize his skills and knowledge. He has a B.Tech in Information Technology from Thiruvalluvar College of Engineering and is currently pursuing an MBA in Logistics and Supply Chain Management through distance education. He has over 5 years of experience in software support roles, most recently as a Senior Product Support at Blackstone Telecommunication Pvt Ltd in Chennai, India. He has strong skills in software testing, database administration, and network administration.

1. SYED SHABUDEEN S.J
4/631 1St
floort Mogappair east
Pugazhenthi salai Chennai
INDIA -600037
Email:syed.shabudeen@gmail.com
Mobile: +91- 96290 47680
Objective
To attain a challenging & responsible Position where I contribute to the best of my
skills & knowledge.
Academic Profile
• Currently pursuing MBA- Logistics and Supply Chain Management graduation in
Distance Education(2015-2017)
• B.Tech Information Technology (2005-2009) From Thiruvalluvar College of
Engineering Technology under Anna University first class with an aggregate of 65%.
• HSC (2004-2005) from National Higher secondary school under Tamilnadu first class
with an aggregate of 70%.
• SSLC (2002-2003) from National Higher secondary school under Tamilnadu first class
with an aggregate of 77%.
Certifications
 Certified ‘Computer Hardware and Networking’ at ACCEL IT ACADAMY.
 Certified ‘Oracle Database Administration’ at MICANS INFOTCH.
 Course Complete Certified IT Infrastructure Library (ITIL) MICANS
INFOTCH

2. Working Experience
Professional Summary
 In charge of the day to day Operations of projects. Handling the First Level Escalation
& Providing the Solution up to till Closure.
 Supporting various Retail, CRM, Restaurant POS, WMS, FMS applications and
platforms used in the fixed regular issues as following ITIL. Client On call Support
during escalations .
 Application Deployment, Application upgrade / reinstallation Application Patching &
Fixes & new release.
 Coordinate with Vendors And customers to fix the issues .
 Software Pre-Sales Activities day to day operations.
 Migration projects, UAT, parallel testing, and regression testing.
 Over all responsible for deploying and maintaining Software package at Client's place
 Responsible for handling all project related & technical escalations.
 To ensure that customer complaints are resolved by taking corrective actions, and
ensuring customer satisfaction by responding to all escalations regarding to projects.
 Provide training to clients in the use of system and applications.
 Maintaining the database backup on daily basis .
 Ensured effective service level adherence while identifying, aligning & leveraging
existing & emerging technologies & applications, updating the other verticals in the
department through various techniques & systems
 Analyzing call logs so you can spot common trends and underlying problems.
 Updating self-help documents so customers/employees can try to fix problems
themselves.
 Working with field engineers to visit customers/employees if the problem is more
serious.
 Able to work independently and efficiently to meet deadlines.
 Ensuring timely and professional responses to all complaints, requests and queries
received.
 Proper recording and analysis of the complaints received.
Company Blackstone Telecommunication Pvt Ltd , Chennai
Role Senior Product Support
Period March 2014 to Till date

3.  Having good experience in Regression, User Interface and System Testing.
 Experience in writing & execution of SQL Queries and retrieving data from database.
 Excellent communication and interpersonal skills
 Resolving urgent and immediate requests by various users in a vibrant and demanding
environment.
 Analyzing call logs so you can spot common trends and underlying problems.
 Updating self-help documents so customers/employees can try to fix problems
themselves.
Project Profile:
Projects for Black Stone technologies:
Project -1
Product Name Order Manager/Accounting Systems/Distributed sales force
Role QA/ Technical Support
Organization Black stone telecommunication Pte Ltd., Chennai.
Databases Microsoft Visual Studio, IIS 7, SQLSERVER 2000/2005/2008,
MYSQL
Bug Tracking Tool Helpdesk, Bug host, Work Flow Management
Duration December 2015 – Till Date
Responsibilities Support
Project -2
Client Gates Logistics Singapore
Role Software Technical Support
Organization Black stone telecommunication Pte Ltd., Chennai.
Databases Microsoft Visual Studio, IIS 7, SQLSERVER 2000/2005/2008, MYSQL
Bug Tracking Tool Helpdesk, Bug host, Work Flow Management
Duration March 2014 – April-2015
Responsibilities QA/Support

4. Project -3
Client
FMS –Facility Management Systems – Dubai (UNIVERSAL FIRE FIGHTING
SYSTEM & SERVICES-DUBAI)
Role Technical Application Support
Organization Black stone technologies Pte Ltd., Chennai.
Databases Microsoft Visual Studio, IIS 7, SQLSERVER 2000/2005/2008, MS
Access
Bug Tracking Tool Helpdesk, Bug host, Work Flow Management
Duration March 2014 – Till Date
Responsibilities QA/Support
Project -4
Project Name Restaurant/Retailer Management Systems/Reward Management
Client Multi-Client (Pizza Republic, NAWAB SHAIK, Singapore(Zizai
Restaurant,Chennai Food Court )
Role Quality Analyst /Support
Organization Black stone telecommunication Pte Ltd., Chennai.
Databases PHP/MYSQL, Android
Bug Tracking Tool Helpdesk, Bug host, Work Flow Management
Duration March 2015 – Till Date
Responsibilities Support
Wondersoft Project Details
Project - I eShopaid ERP
Client Multi-Client (Samsung, Cartridge World, YLG, WCF, TUCS, etc.,)
Role Product Support/Software Implementations
Organization Black stone technologies Pte Ltd., Chennai.
Databases Microsoft Visual Studio, IIS 7, SQLSERVER 2000/2005/2008, MS
Access
Bug Tracking Tool Helpdesk, Bug host, Work Flow Management
Duration JULY 2013 – March-2014
Responsibilities Support

5. Previous Experiences
Worked as Software Application Support Analyst “Wonder soft Pte ltd” Chennai
From 6th
July 2013 to March 2014.
Worked as Technical support Engineer of WIPRO InfoTech Care IT Solutions Pvt
Ltd Pondicherry from MAY 2012 to April 2013.
Worked as a Customer Support Engineer “Care IT Solutions Pvt.Ltd” From 4st
Feb 2010 to 8th
Aug 2011
Skill Sets:
Operating Systems: Windows 9x / 2000 / XP / Vista / Windows 7/SQL SERVER2005/2008
Technical Background: Networking, MS Office, XML, HTML, CSS, Oracle, SQL DBA,
NETWORK SKILL:
 Setting of small & medium sized networks with bus & star topology
 TCP/IP services, IP addressing & sub netting
• Sharing Folders, System Policies and, Hardware Profiles, Hard Disk Configuration for
Fault Tolerance and Backup Networking using TCP/IP and Related Services like
DHCP, DNS.
• Configuration for Switch and router and Enabling Protocol
• Remote networking and network security
• Managing Cisco Router Startup and Configuration
• OSPF Implementation

6. CORE COMPETENCIES:
• Network Administration ~ Hardware & Software Implementation & Maintenance ~
Technical Troubleshooting ~ LAN/WAN Installations ~ Data Maintenance, Backup &
Recovery ~ Trouble shooting ~ Coordination & Liaison ~ Relationship Management ~
Team Management
PERSONAL PROFILE:
NAME : SYED SHABUDEEN S.J.
FATHERS NAME : SYED JALAL
DATE OF BIRTH : 26.05.1988
GENDER : Male.
NATIONALITY : Indian.
MARITAL STATUS : Married.
PASSPORT NUMBER : H4258042 Validity (13.07.2009-12.07.2019)
LANGUAGE KNOWN : English, Tamil ,Hindi, Urdu .
PRESENT ADDRESS : N0, 4/631 1 st Floor Mogappair East
Chennai -37 Tamil Nadu –INDIA
PERMENENT ADDRESS : N0, 48 SENTAMIL NAGAR 4TH ST
BOOTHERI ROAD GIDANGAL-1
TINDIVANAM, TAMILNADU
DECLARATION:
I hereby declare that the above information furnished all are True to the best of my
Knowledge and Belief.
Yours Sincerely
SYED SHABUDEEN S.J