1. SANJAY DUTT JOSHI
Email- sanjayjoshi112@gmail.com
Mobile Number - 919582362769
OBJECTIVE -
To apply and develop my personal and technical skills in an environment that is dedicated to quality
and provides opportunities for professional growth in the IT Services Industry.
CURRENT EMPLYOER –
Organization Name – Panasonic India Pvt.Ltd
Duration – Date 01-09-2014 To Till Now
Pay Roll – Dell India ( Nityo Infotech Pvt.Ltd)
Designation – Desktop Support Engineer
ROLE & RESPONSIBILITIES –
• Installation, administration and troubleshooting of all Microsoft operation system, all standard
Software, Company specific Software’s, Hard wares, Antivirus and Updates, Latest Patches.
• To resolve the daily based logged tickets by users in ticketing tool (SUMIIT).
• Handling IT service desk Case ID’s logged by end users and providing best solution.
• Handle user’s accounts in Active Directory. (Domain account creation, deletion and enabling).
• Handling the Users in VDI and provide the support for their issues.
• Support to end user regarding Networking Internet, MacAfee, and other IT related issues.
• Configuration and Troubleshooting LAN. WAN WDS, VPN, DNS, ADS, DHCP, Wi-Fi for Laptop.
• Installation & configuration of AT&T Network and IBM Lotus Notes and troubleshooting Lotus
notes related issue and users query.
• Creating IBM lotus notes traveler account for users and responsible to configure and troubleshoot
the users issues.
• Creating Mail ID for users in Lotus Domino Server.
• Installation of Company Base application and other Like – SAP, Eva-net, Oracle, WMS ETC.
• Responsible for Desktop, Laptop and Printer Hardware & booting related troubleshooting.
• Dedication for work and positive attitude, Ready to accept new Challenges to explore Potential
• Handling users in Microsoft Outlook and provide Support in Configuration and administration to
users.

2. • Provide hardware support to users in Desktop, Laptops and Printers.
• Fetching daily Call logged, Resolved and Pending report and sharing with Management.
• Resolve users query through calls Chat and remotely.
• Logging and assigning the tickets to engineer as per engineer level.
PREVIOUS EMPLOYEE -
Organization Name – American Express Banking Corp.
Duration - Date: - 15-10-2011 to 27-08-2014(2.10 Year)
Pay Roll - PC Solution Pvt. Ltd
Designation - System Engineer.
Profile: System Executive –
• Responsible for IBM AS/400 FCG400 server Backup & Database applications (RCS, BTA
MEDIA) Backup.
• Handling Manage now, infoweb and Service now ticketing tools and create a high severity ticket
Report on weekly basis.
• Centralized processing of various business critical data files received from all India Amex
locations as well as Area countries, and submission of the resulted output file to the mainframe
host (Located in Phoenix, USA) thru AS/400 system. Like, RCS (Remittance consolidation &
submission) for India market on daily basis.
• Responsible for updates & maintenances in the existing applications as & when required by the
Business. Apart from the above Data processing activities, I am Responsible for maintaining the
S/W application base of Production Control Dept.
• Responsible for various Amex Cheques & Certificates printing: Delhi region merchant Cheques,
Balance Transfer Cheques, Electronic Fund Transfer (EFT) Certificates, Membership Rewards
Certificates etc. Ensuring the smooth operation of Print room with 3 Line Printers and 4 Laser
printers.
• Responsible for troubleshooting of line Printer, laser Printer & Dot matrix Printer.
• Generating MIS reports on weekly, Monthly & Annual through MS Excel & Access.
• Supporting the Web Base application like SFT (Secure file transmission), Bildesk.
ROLE & RESPONSIBILITIES –
• Handling IBM Mainframe & AS400 (I series) servers.
• Queue Management and XCOM files transfer on AS400. Print Mainframe report through AS400.
• Supporting IBM Mainframe tools like Exporter, ARIMSP TDSYA, FCG400 & AXIOMPP0.

3. • Handling the applications (RCS) Remittance Consolidation System for USD & INR payments,
Media hub & BTA (Business Travel Assistance) for all India Amex merchants, RFHS (remote files
handling system) of various types of letters print for user, Embossing.
• Working on IBM lotus notes and responsible for troubleshooting AT&T network and lotus notes.
• Upload Download and restore required data from the Host thru AS400 for various users &
customers.
• Collation & submission of Data received from entire Indian locations & Area Countries to the Host
thru AS400 and SFT (Secure file transfer).
• Printing of personalized promotion letters for customer. Critical Customer Printing (Cheque,
Service Tax Invoice,
Pin Mailers, EFT).
COMPUTER SKILL –
• Operating system: Windows 2000/ XP /Sarver 2k8/ win7 /Vista.
• Packages: MS Word, MS Excel, MS Power Point and MS Access.
PROFESSIONAL QUALIFICATION –
• Jetking Computer Hardware and Networking (Infrastructure Management Service (IMS) from
jetking Infotrain Service ltd, south Ex New Delhi in 2010-2011.
• CCNA (Cisco Certified Network Associate) from Jetking.
ACADMIC QUALIFICATION –
• Graduate from Delhi University 2013
• XIIth with PCM form Uttarakhand Board (60%)
• Xth from Uttarakhand Board (70%)
PERSONAL DETAILS –
Fathers Name Bala Dutt Joshi
Date of Birth 05Feb1994
Gender Male
Address F – 153, Phase – 6, Aya Nagar Ext. New Delhi 110047
Marital Status Unmarried
Nationality Indian
Strengths Hardworking and Sense of Responsibility. Good learner, Hard worker,
Hobbies Web surfing & Movies.
DECLARATION – Above-mentioned information’s are true to the best of my knowledge.
Sanjay Dutt Joshi