This document contains the resume of Surender Kumar. It outlines his contact information, career objective of seeking an IT position in a growing company, experience of over 5 years in IT companies, academic qualifications including a BCom degree, and professional qualifications including an advanced diploma in computer hardware and networking. It then details his work experience over the past 5 years in various roles including system analyst, IT executive, and desktop support engineer for companies like Sysnet Global Technologies, CMS InfoTech, and QH Talbros Automotive Components. His responsibilities included user administration, software installation, troubleshooting, network administration, and hardware maintenance.

1. Surender Kumar
Contact + 91 9910790552 / 8826809595
surender.jangir@gmail.com
Career Objective
A growth-oriented position and challenging job profile in information Technology in a growing organization.
Experience Summary
An accomplished information technology professional having Five Year plus hands-on technical and
experience from IT companies with excellent services delivery skills, motivated self-starter possessing strong
analytical, organizational & problem solving skills.
Academic Qualification
 B.Com Pass from Rajasthan University
 12th
Pass from Ajmer Board Rajasthan.
 10th
Pass from Ajmer Board Rajasthan.
Professional Qualification
 Advance Diploma in Computer Hardware and Networking from JetKing.
 MCP on Windows XP and windows 2003 server.
 Installation and Configuration Windows XP (70-270)
Experience
SYSNET Global Technologies Pvt. Ltd.
Presently I am working with Sysnet Global Technologies Pvt. Ltd. As a Sr. System Analysis. Client side is
Hindustan Coca Cola Pvt. Ltd.
My Job Profile is :-
• User administration (setup and maintaining account) Create new users resetting user passwords
Lock/unlock user account.
• Workstation creation & deletion, provided internet access to user, Group access assignment,
• Outlook & Lotus notes mail configuration and troubleshooting in user system, Laptops and phones
as Nokia, iPhone, iPad, BlackBerry & Windows Phone.
• Installation and troubleshooting of Symantec Endpoint projection 11.0 client sides.
• OS installation and Troubleshooting Windows XP, Win7, Win8 & Win Server 2000,2003,2008
• Installation, configuration and troubleshooting of MS Lync & Microsoft office 2010 & 2013.
• Install and configure and supports Share Drive & One Drive Configuration.
• First level support for Hardware problem and logging hardware call to vendor for their 2nd
level
support and close those calls with follow-up in a timely manner.
• Management of Print server.
• Configuration of access Point (Wi-Fi)

2. • Installation & troubleshooting VPN client, RSA Soft token.
• Remotely support to client using remote software (Net Meeting, VNC, LANDesk & MS Lync etc.)
• Reliance/Tata photon data card activation, installation, configuration & troubleshooting
• Create VPN setup in user system through data card.
• Maintain of all IT assets Printers, Laptops & Desktops etc.
CMS InfoTech Pvt. Ltd.
One year working experience with CMS InfoTech Pvt. Ltd. As a IT Executive. Same project of Bajaj
Allianz General Insurance Co. Ltd.
Precision Tecserve Pvt. Ltd. (Experience 3.5 Year)
As a Sr. System Engineer & client side is Bajaj Allianz General Insurance Co. Ltd.
Working as a Sr. Technical support Engineer
Job Profile :-
• User administration (setup and maintaining account) Create new users resetting user passwords
Lock/unlock user account.
• Troubleshooting WAN Connectivity, Link Control & Coordinate with ISP.
• Mail configure in BlackBerry, Nokia, iPad & iPhone.
• Co-ordinate with team and help them to solve the technical troubleshoots.
• Co-ordination with various vendors for spare Mgt. In case of hardware failure.
• Outlook Configuration and troubleshooting.
• Lotus notes configuration and troubleshooting.
• Configuration in Net gear & Cisco Router. Install and Configure Sonic Wall Firewall device.
• LAN & WAN setup create and troubleshoot in Wireless Router and Wireless Access point.
• Network Printer management & system software support.
• Installation & Trouble shooting of Windows XP, 2003, Vista & Windows 7.
• Inventory (S/W & H/W) Maintenance and upkeep.
• First level support for Hardware problem and logging hardware call to vendor for their 2nd
level
support and close those calls with follow-up in a timely manner.
• Installation of Symantec & NOD32 Antivirus and update.
• Maintaining reports for weekly and monthly Asset Inventory.
• Maintaining reports for daily, weekly and monthly calls.
• UPS administration and maintenance Asset management & Handling.
• Manage EPABX troubleshooting & Administration.
• Manage video-conferencing setup & schedule.

3. QH Talbros Automotive Components Ltd. (Experience 18 Month)
As a Desktop Support Engineer, in QH Talbros Automotive Components P. Ltd.
I was responsible for the following:-
• Create user account in Active Directory and set Group Policy.
• Create User mail in Exchange Server and reset/unlock user password.
• Installation of MS Outlook, Configuration and Troubleshooting.
• OS installation and Troubleshooting Windows 98, XP, 2000, 2003.
• N/W Printer Installation. Trouble shooting of Windows XP.
• Install Software in CNC Machine and Troubleshooting.
• Setup and installation of LAN. Switch, Hub & Wi-Fi access point.
• Installation & Configuration of peripherals.
• Weekly upgrading the software on Server, Taking regular Backup on servers.
• ERP & Oracle Software troubleshooting.
• Manage EPABX troubleshooting & Administration.
• Other Software Installation- Adobe Reader, WinZip, Java, Oracle Etc.
• Installation of Trend Micro Office scans Antivirus and update.
• Installation of (O.S) through Image Burn. Packages and software on desktop of corporate users
Personal Details
Date of Birth - 2nd
June 1984
Father Name - Mr. Ravi Dutt Jangid
Marital Status - Married
Nationality - Indian
Passport No. - J0065946
Permanent address - VPO- Pichanwa
Th.- Chirawa,
Dist. - Jhunjhunu (Raj.)
Date:
Place: (Surender Kumar)