Janarthanan C is seeking a job in IT, retail, banking or marketing where he can utilize his analytical and technical skills. He has 3 years of experience in system administration and handling inbound and outbound calls using dialing software. He is proficient with software installation, database administration, troubleshooting hardware and network issues, and custom application support. Currently he works as a senior engineer at HCL Comnet providing level 2 support and infrastructure management.

1. RESUME
JANARTHANAN C
Mail: cjana_09@yahoo.co.in
Mobile: +919976593242, +919962280060
OBJECTIVE :-
* To work in a dynamic company in IT/Retail/Banking/Marketing industry on software
development, implementation, manual testing, consulting, where my
analytical/technical skills, knowledge, and work experience are utilized.
PROFILE SUMMARY :-
* Experience in IT / Retail industry, software implementation and ensuring the smooth
functioning of the system.
* Installation of desktop based windows operating systems like Win
XP,Vista,Win7,Win8.1.
* Installation of desktop based linux operating systems like Ubuntu and Fedora.
* Installation of Microsoft Server 2003,08 and linux server CentOS, Red hat.
* Installing and configuring Oracle and SQL Database Server (both MS SQL and MY
SQL).
* Have knowledge in database administrations.
* Installation of IIS (internet information service in windows servers).
* Updating anti-virus definitions and cleaning of virus.
* Experience in Customer Relationship Management system.
* Proficient Knowledge in SQL Queries and its functions.
* Have middle level knowledge in database administrations of My SQL and MS SQL like
Scheduled and manual Database back ups and Restoring the backups, Creating
users in SQL servers and configuring in replications in My SQL.
* Proven expertise in supporting and troubleshooting hardware, software and
networking issues.
* Good knowledge in Telecommunication (EPABX based Dialer, Voice logger, Asterisk
based Dialer, PRI & MDF).
* Installation and configuration of asterisk application in Cent OS and Red hat linux
servers. And a knowledge in trouble shooting.
* Three years of experience in system administration.
* Three years of experience in handling both Inbound and Outbound using dialer and
experience in trouble shooting of both user end and server end.
* Knowledge in configure the connections between Teckinfo dialer CTI server and EPBX.
* Creating Jobs scheduling in SQL&MY SQL server.
* Generating reports using Report server in MS SQL Server & MY SQL server using SQL
Queries.
* Proficient Knowledge in MS Excel (like formulas and pivot etc.)

2. PRESENT JOB DETAILS :-
Company Name : HCL Comnet Ltd.
Designation : Senior Engineer.
Work Experience : From 24th
September 2015 to till date.
Location : Chennai.
ROLLS AND RESPONSIBILITIES :-
* Providing level 2 support to our clients
* Handling IT infrastructures in our client locations.
* Handling user Incidents and requests using BMC remedy application.
* Handling Dell systems, severs and Laptops.
* Handling HP printers.
* Working with SCCM (System Centre Configuration Managment) Application server.
* Pushing software’s and patches updates using SCCM servers .
* Working with DHCP(Dynamic host control protocols) concepts.
* Operating systems installations in networks.
* Co-Ordinating with Dell and HP teams for Printers and Laptops hardware
replacements .
* Working with RAID (Redundant array of independent disc)concepts.
* Providing support for almost 300 users per day.
* Following the escalation matrixes as per our clients.
* Installing our clients customized software’s.
* Trouble shooting of MS Office related issues.
* Working with Domain servers.
* Installation of MS and My SQL servers.
* Installation and configuration of Web-Ex application.
* Escalating the third level issues to specified teams.
* Installing application using CMD.exe.
* Working with Dell docking stations and projectors.
* Troubleshooting our and client customized application and raising the issues with
specified teams
* Co-Ordinating with applications teams for application related issues

3. PREVIOUS JOB DETAILS :-
Company Name : JUSTDIAL LTD.
Designation : Senior Dialer Executive.
Work Experience : Three Years (From 25th
May 2012 to18th
Sept 2015 ).
Location : Chennai.
ROLLS AND RESPONSIBILITIES :-
* Proficient Knowledge in MS Excel (like formulas and pivot etc.)
* Handling the various type of dialing mode (Predictive,Progressive,Time
Preview,Manual).
* To uploading data’s in dialer campaigns as per the management requirements.
* Assigning data’s to particular agent using fix agent facilities in dialer.
* Creating dispositions in different types of disposition buckets like
(consumed,callbacks,retry).
* Re-churning the data’s as per the dispositions required by management.
* Coordinating with PRI service provider in case of any PRI outages.
* Coordinating with the particular dialer software vendor in case of any outages or
issues in dialer software.
* Routing the calls in particular PRI using least cost routing facilities in dialer.
* Handling inbound calls in dialer.
* Managing voice blasting campaigns in dialer.
* Knowledge in creating campaigns in various type of dialing modes.
* Creating disposition with auto re-churning facility.
* Handling a 50 different types of dialer campaigns and different types of callings.
* Handling a ASTERISK Dialer Server and Configure a Extensions and Dial Plans .
* Monitoring dialer servers using alert reporting service in dialer.
* Sending a all types of report to management using excel.
* Creating and disabling a user ID in dialer
* Contributing with management to improve a sales and service process in dialer.
* Clearing the team managers doubts about in dialer end.
* Report generation in SQL database using SQL Queries.
* Have Knowledge in dialer report MIS.
* Uploading data’s automatically using auto data up loader facilities in dialer for
particular campaigns.
* Maintaining dialer data databases.
* Handling operations requirements depending on their requests
* Co-Operating with operations teams to increase their productivity in both inbound
and outbound callings

4. STRENGTHS :-
* Hard working and punctual.
* Disciplined and well organized.
* Confidence in handling high-pressure situations.
* Flexible for adapting new ideas, and having continuous learning attitude.
* Capacity to handle teams.
EDUCATIONAL QUALIFICATIONS :-
* B.Sc. IT (Distance education) in Alagappa university, Period of 2012-2013.
* Diploma (DECE) in Dr.M.G.R Polytechnic, period of 2005-2008.
* SSLC in Govt. HSc., School, Vilapakkam period of 2004-2005.
* MSEN in APOLLO Computer education period of 2008-2009.
* Oracle 10g and PL SQL Basic NIIT period of Jan to Feb 2012
TECHNICAL SKILLS :-
HARDWARES :-
* Desktops, Servers (Tower and Rack ), Laptops, Printers, Scanners, EPBAX
(Panasonic and Nortel)
Dialing cards like dialogic, Synway,Digium etc.
OPERATING SYSTEMS :-
* Windows Server operating systems like 2000,2003,2008.
* Desktop based window operating systems like XP,Vista,Win 07,Win 08,Win 8.1
etc
* Linux based desktop operating systems like Ubuntu.
* Linux based server operating systems like Cent OS, Red Hat.
SOFTWARES :-
* MS Office suite, VNC, Antivirus and web browsers.
DATABASES :-
* Microsoft SQL 2005 & 2008 and MY SQL.

5. PERSONAL DETAILS :-
Father’s Name : R.Chellapandiyan
Date Of Birth : 09-10-1989
Nationality : Indian
Religion : Hindu
Marital Status : Unmarried
Languages Known : Tamil, English (Read, Write, Speak)
Permanent Address : No 5/9 Madalaya st,
Vilapakkam - Arcot Taluk
Vellore Dist-Tamilnadu
PIN-632521
DECLARATION :-
I hereby declare that the above given details are in my best of knowledge &
belief.
Yours faithfully,
Date :
Place
(Janarthanan C)