1. Curriculum Vitae
Shaikh Afsar Ishaque
A Sector F Line Room No - 4
Cheetah Camp, Tomboy
Mumbai 400088
Mobile No: +91 9833732708 / +91 9867801400
Email ID: afsarshaikh@outlook.com
Objective:
 To contribute to the overall success of the organization.
 I can offer an employer, reliability as well as positive attitude.
 To enhance my career both by personal and professional growth as a hard-
working, enthusiastic team player and an honest person.
Educational Qualification:
BCA: Bachelor of Computer Application
HSC: Higher secondary School Certificate
SSC: Secondary School Certificate
Additional Qualification:
Certified course of Hardware and Networking from JETKING
International Certification:
Trained Microsoft Certified IT Professional (MCITP)
Work Experience:
Working with IBM INFO Services. (From April 2014 to Till Date)
Current Project: JETAIRWAYS (INDIA) Ltd., (Intl. & Domestic Mumbai Airport & Mumbai hangar)
From (1/06/2014) till date as Team Leader / Senior Supporting Engineer.
Hardware & Networking in jet airways thru IBM handling
Jet hangar site (Intl. & Domestic Mumbai Airport & Mumbai hangar)
Previous Company 3i InfoTech. (3 Years & 7 Month)
From (06/10/2010) to (31/05/2014) of Working as Technical Support Senior Engineer.
Previous Project: JETAIRWAYS (INDIA) Ltd., (Intl. & Domestic Mumbai Airport & Mumbai Hangar)
Previous Company Wipro Infotech (Partner- ACE Computers). (2 Years & 7 Months – From
1-2-2008 to 30-9-2010) Working as Desktop - Remote Supporting Engineer.
Previous Project: JETAIRWAYS (INDIA) Ltd. (Intl. & Domestic Mumbai Airport & Mumbai Hangar)
OSCAR ON LINE TECH PVT MUMBAI, INDIA (2 Years)
An efficient service oriented company looking after end users taking AMC, basically company
oriented to buy and sell computers and providing after sales service.
Designation: Desktop Engineer, Mahanagar Media Networking Pvt. Ltd. as Residential Engineer.

2. My Responsibilities as a Team Leader:
• Preparing Monthly Roster for the Engineers
• Provide 24 x 7 ‘on call’ support on a rotational basis
• Monitoring & Handling the Calls via Ticketing Tool, Phone & E-Mail.
• Handled Remote Desk
• Handled all VIP User’s Calls.
• Maintain Regular Call Updates
• Asset Management of the Current Location.
• Major Project – System Refresh Activity, E-Mail Migration, Inventory Tracking, etc.
• Company Hardware PC Asset & IMAC
• Email Communication with Client / vendor.
• Monitoring Data center room on daily basis.
• Jet Airways Aircraft EFB installation
Client Support.
• IT support experience in a corporate
• High level of 1st line IT support skills and very strong troubleshooting skills
• Handling more than 650 user on site and remote users.
• Experience with service desk / help desk ticket logging application (MAXIMO TOOLS)
• Experience in installation, configuration and support of DELL,HP,LENOVO PCs, laptops,
various types of peripheral hardware (including copiers, printers and data projectors)
• Handling and supports the user’s via Remote & Desk side support
• Installing and Configuring Windows 98, Windows XP, Windows 7, Windows 8.1
Professional, Windows Vista, Windows 2000, Windows 2003 Server.
• Experience performing desktop and laptop builds using tools such as Microsoft
MDTWDS, Clonezilla and Ghost
• E-Mail Configuration on Desktops, Laptops, Mobiles, Tabs, etc.
• Installation, Configuration & Troubleshooting of Lotus Notes 6, 7, 8, 8.2, 8.5 Clients.
• Installation, Configuration & Troubleshooting of MS Outlook 3, 7, 10, 13, Clients.
• Updating and running required anti-virus Symantec Endpoint Protection on regular
basis especially at Client level
• Troubleshooting issues involving desktop application, network connectivity, local and
network printing, as well as network resource sharing and permissions.
• Giving on-line guidance of a customer queries.
• Give support for hardware and OS related problem
Windows Server Skills:
• Installation of OS windows server 2008, 2008 R2, 2012, 2012R2 on physical as well as
VM servers.
• Installation of ADDS, DNS, DHCP, WDS, File & Print Server roles.
• AD user account & OU creation, Configuring Group Policy
• Attending Server calls installation and troubleshooting various server roles &
applications.
• Installation and configuration of various roles and features, Security patches, listed
software on the server as per client requirement.
• Hardening of the servers to make it security compliance.
• Attending day to day Server calls like installation and troubleshooting various server

3. roles and applications.
Personal Profile:
Date of Birth > 17nd
August 1983
Place of Birth > Kuwait City
Passport no > G0827849
Aadhar Card > 494787612292
Driving Licence > MH-03-2002 (3371)
Pan Card > BLJPS0935F
Marital Status > Married
Language Known > English, Hindi, Urdu.
Email address > afsarshaikh@outlook.com
The information furnished above is true to my knowledge and beliefs.