1. GOKULAN SANKARANARAYANAN
Mobile: (313) 204-0126
Email: gokulan37h@yahoo.com
CAREER PROFILE
Quality Assurance Manager, Agile Test Lead, Project manager and Strategic planner with excellent analytic
and problem solving skills. Extensive experience in Delivering Agile & Waterfall projects, business development
and team formation, thereby providing world class IT service to customers.
During the course of my career in multiple countries, I have handled various projects on quality assurance
domain for leading credit card company American Express in United States, Mexico and India. I had set up a
QA Team for Asia’s largest IT service provider ‘Tata consultancy services LTD’ in Latin America (Mexico).
AREAS OF EXPERTISE
 Quality Assurance Solutions, Agile Test Lead, DevOps solutions, project management &
people management.
 Strategic planning, Software delivery solutions and business development.
 Software development methodologies, Scrum experience, DevOps and waterfall.
 Business domain knowledge on credit card industry of Banking and Finance sector.
TECHNICAL SKILLS
Project management Tools: Agile Vision, Rally, XL Release, Microsoft project plan,Clarity.
QA Tools: HP Quality center, QTP,Selenium.
Computers worked: Windows ( 98,ME,XP,7,8), IBM 3090
Languages: Mainframe/Cobol, SQL.
CERTIFICATIONS/TRAININGS:
 Certified Scrum Master(CSM) by Scrum Alliance.
 Scaled agile framework(SAFE) certified.
 Pega Test management framework certified.
 ISTQB certified QA professional.
 FTC certified on credit card domain.
 QTP training in TCS academy.
 Agile methodology training in AMEX Square competency management.
 DevOps training in TCS academy.
 Initial Learning program (ILP) of TCS in Unix/C++.
PROJECT EXPERIENCE
American Express as a client for Tata consultancy services, Phoenix, Az Jan 2015 -
Present
Portfolio overview:

2. American Express has a very wide, complex and smart architecture for servicing the corporate & consumer
credit card operations. Quality management services is a independent portfolio of AMEX to ensure all
corporate card’s technology services/platforms are rolled out to production with topnotch quality.
The portfolio have 2 QA directors, 6 QAMs, 75 Test managers and around 200 team members who will be
continuously engaged for QA activities for more than 150 projects at a time.
Role : Quality Assurance Manager
 In-charge for implementing DevOps from a QA perspective in more than 30 projects and manages
60 team members under five Application directors and two QA directors in the Global Corporate
Services platform of American Express.
 Apply tooling and process solutions to achieve advance agile capabilities in AMEX corporate card
servicing platform/products.
 Team member of Scaled Agile framework (SAFE) implementation in American Express GCPT
portfolio and organization.
 Responsible for the innovations and strategic planning in the QA and overall project management
process.
 Implemented successfully the continuous development and integration model in DevOps as a next
level of agile methodology enhancements in AMEX.
 Introduced the innovative approach of Descriptive automation approach to cater in-sprint test
automation in agile projects.
 Innovated the Faster time to market approaches in Development and testing by bringing in
automated build, test deploy frameworks as part of DevOps.
 Responsible for reporting the project status with highlights and lowlights to the directors and VP on
weekly basis.
 Presented shift-left ideas like service test automation, PDF test automation, Data base value
comparison with UI using QTP, to the Applications directors.
 Participated in the organizational initiatives and training programs to understand the focus of the
industry and business needs.
 Successfully set up a Device test lab for TCS at India location.
 Actively involved in the Directors meet and VP connects to study their goals for every, quarter, half
year and a complete financial year.
 Increased the business opportunity for Tata Consultancy Services by providing the continuous
delivery solutions to American Express
American Express as a client for Tata consultancy services, Phoenix, Az Feb 2013-Dec 2014
Project abstract:
American Express corporate cards servicing portal ‘@work’ is transformed into a next generation experience
by enhancing every card operations to be a real-time update from batch process, implementing RWD
compatible with various Devices and browsers, introducing Alerts and big data search option for card
members for various use cases . The project has technical dependency with more than 10 backend
systems/applications and the entire program is driven in Agile methodology.
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3. Role : End to end Test Manager
 Responsible for the End to End test management of a complex agile project that has development
and testing impact over more than 10 interdependent systems/applications.
 Participated in scrum meetings to gather user story details from product owners to capture it as a
product backlog.
 Conducted story pointing meetings in scrum room to determine the complexity of each user stories.
 Played the role of scrum master for a work stream by conducting meetings for sprint planning, story
pointing, sprint retrospective and show and tell for product owners.
 Analyzed the scope for progressive test automation while release planning and sprint planning
meetings.
 Organized the meetings with impacted Development and testing teams to align on timelines and project
plan of the agile program.
 Introduced the shift-left approach of Developer-tester handshake by sharing the object properties to
implement the method of in-sprint test automation.
 Implemented the scrum of scrum method to split the scrum teams into smaller groups to increase the
efficiency and speed.
 Standardized some of the agile matrices by deriving it for the first time and is accepted across the QA
portfolios of AMEX.
 Created project templates for Descriptive test automation and project status reporting.
 Innovated the opportunities for utilizing the LISA virtualization for mitigating test data dependency,
service outages thereby improving the cost saves and time to market.
 Implemented the automated browser compatibility testing in the project using QTP 11.5
 Co-ordinated performance testing and published the performance test report to the project stake
holders.
 Published project status report to the project stakeholders, directors and VPs.
 Provided a significant cost saves by innovative strategies like test automation, shift left, service
virtualization and process improvements.
 Conducted the customer satisfaction surveys to continuously determine the areas of improvement
and opinion of the customer.
Tools Used: - HP Quality center, Rally, Agile vision, MPP, LISA,QTP
Tata Consultancy Services, Guadalajara, Mexico Jan 2012-Dec 2012
Organizational achievement
Suggested the idea to Tata Consultancy Services leadership, of setting up a near shore execution center
in Latin America to provide IT services to US customers at the same time zone, thereby to get an edge over the
competitors without many onshore associates to cater customer needs.
I interviewed, recruited, provided training and developed more than 22 member team in Mexico to be industry
ready to serve the customers.
Role : Team Lead (Mexico)
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4.  Responsible for evaluating the profiles and recruitment of Local associates in Mexico
 Spear headed the activities for infrastructure setups and licensing of the hardware & software
needs.
 Accountable for profit margin monitoring of Mexico delivery center.
 Provided monthly report of timesheets charged and profit metrics to leadership
 Ensured the new team members are provided with required trainings to be employed in active projects.
 Introduced team building& fun activities for Mexico team to create a friendly work atmosphere.
 Maintained the momentum of growth in headcount and business for the Mexico branch.
 Implemented inter-cultural exchange programs to have a great rapport among the team.
American Express as a client for Tata Consultancy Services, India Dec 2010-Jan 2013
Project abstract:
A critical part of the American Express efficiency improvement strategy is to simplify and reduce the number of
A/R systems across multiple markets across the globe. Pegasus project was multiyear migration AR migration
project from various markets into one single AR system which is Globe-star. I handled E2E testing and
management of Global Online Program Management (GOPM) for the first market as Mexico.
Role : End to end Test manager
 Studied the business model to understand the existing systems and business requirements.
 Gathered project requirements and created the high level test conditions.
 Scheduled meetings with impacted systems and derived a test plan including all the dependent
systems/teams.
 Implemented database validation against the front-end using QTP.
 Identified the test automation opportunities for statements and PDF validation.
 Assigned, mentored and tracked the work for the team members.
 Published daily and weekly project status to the entire project stakeholders.
 Keeping the test plan, strategy up-to-date and monitored on regular basis to ensure the project is on
track.
Tools Used: - HP QualityCenter, HP Quick Test Professional, MS PowerPoint, excel and word.
American Express as a client for Tata Consultancy Services, India Jan 2010- Dec 2010
Project abstract:
TCS developed and tested the software for Corporate credit card clients of AMEX. US billing center was the
application developed exclusively for US market in which corporate customers can view statements, transaction
details and make payments by integrating with various back-end systems.
Role : Quality assurance tester
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5.  Analyzed the System Requirements by connecting with American Express BSAs.
 Defined the scope of work and created a daily task plan.
 Performed Risk Based Assessments on business requirements using American Express Quality
Standards.
 Identified Testable versus non-Testable requirements using American Express Quality Standards.
 Scheduled weekly status meetings and tele-conference meetings to update the progress of
development and testing activities.
 Identified re-engineering opportunities and created saves by implementing solutions.
 Documented the functional, operational and technical issues during the course of Testing.
 Analysed existing system architecture, data flow and evaluated user needs to layout a test strategy.
 Created test cases and uploaded in HP Qualitycenter.
 Executed test cases from HP Qualitycenter and documented the results
 Published daily test status reports to the entire project stakeholders.
 Logged defects in HP Qualitycenter, assign it to developer and track it till closure.
Tools Used: HP QualityCenter, MS PowerPoint, excel and word.
SDWORX, Belgium as a client of Tata Consultancy Services, India Oct 2008-Dec 2009
Project abstract:
• TCS developed employee data management software for Belgium Company SDworx for
managing social security information of employees. The front-end of the application is developed
in .net and the back-end is maintained in DB2.The middle layer code is COBOL/Mainframe.
Role : Mainframe/COBOL Developer
 Analyzed the scope of work.
 Tracked and published the functional, operational and technical issues during the course of
development.
 Analyzed requirements for feasibility of implementation.
 Prepared Entity Relationship Diagrams (ERD) and flow charts for the modules assigned for
coding.
 Developed Mainframe COBOL code integrated with SQL queries for DB2 table manipulations.
 Created and executed unit test cases.
Programming languages: Mainframe/COBOL, SQL
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6.  Analyzed the System Requirements by connecting with American Express BSAs.
 Defined the scope of work and created a daily task plan.
 Performed Risk Based Assessments on business requirements using American Express Quality
Standards.
 Identified Testable versus non-Testable requirements using American Express Quality Standards.
 Scheduled weekly status meetings and tele-conference meetings to update the progress of
development and testing activities.
 Identified re-engineering opportunities and created saves by implementing solutions.
 Documented the functional, operational and technical issues during the course of Testing.
 Analysed existing system architecture, data flow and evaluated user needs to layout a test strategy.
 Created test cases and uploaded in HP Qualitycenter.
 Executed test cases from HP Qualitycenter and documented the results
 Published daily test status reports to the entire project stakeholders.
 Logged defects in HP Qualitycenter, assign it to developer and track it till closure.
Tools Used: HP QualityCenter, MS PowerPoint, excel and word.
SDWORX, Belgium as a client of Tata Consultancy Services, India Oct 2008-Dec 2009
Project abstract:
• TCS developed employee data management software for Belgium Company SDworx for
managing social security information of employees. The front-end of the application is developed
in .net and the back-end is maintained in DB2.The middle layer code is COBOL/Mainframe.
Role : Mainframe/COBOL Developer
 Analyzed the scope of work.
 Tracked and published the functional, operational and technical issues during the course of
development.
 Analyzed requirements for feasibility of implementation.
 Prepared Entity Relationship Diagrams (ERD) and flow charts for the modules assigned for
coding.
 Developed Mainframe COBOL code integrated with SQL queries for DB2 table manipulations.
 Created and executed unit test cases.
Programming languages: Mainframe/COBOL, SQL
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