Nisha Vinod Pattem is seeking a team leader position with 6 years of experience in operations, team management, quality control, and sales management. She currently works as a team leader at Orderzapp Technologies, where she manages a team of 30 members and is responsible for recruitment, performance tracking, training, and generating reports. Previously, she worked as a quality coordinator at Cisco Systems where she supervised a team of 20 and coordinated projects between the internal team and clients. She has a bachelor's degree in commerce and a postgraduate degree from Mumbai University.

1. Nisha VInod Pattem
91-9167732738
nisha_menon1987@yahoo.com
OBJECTIVES
A young and dynamic Team leading Professional, with a combined experience of 6 Years in
Operations, Team Management, Quality Control & Co-ordination, Sales Management,
Business Process Designing & Implementation, Accounts and more. The best way to put
myself is Team leader with proficient communication & interpersonal skills. I am a quick &
flexible learner with deep passion Team Management.
SKILLS
Seeking for Team Leader position where I can help facilitate daily missions, execute various
tasks, and act as a link between assigned senior manager and peers, partners, employees and
subordinates.
EXPERIENCE SUMMARY: 5.6 yrs
Duration Company & Designation
Oct 2015 to Present Orderzapp Technologies Pvt Ltd as Team Leader (Operations )
Oct 2014 to Sep 2015 Cisco Systems Pvt Ltd as Quality Coordinator (Operations)
Feb 2013 to Sep 2014 Trade on Band Pvt Ltd as Back Office Coordinator
Dec 2010 to Jan 2013 Wipro Ltd as Back office Executive(Operations)
SKILL-SET
• Team Management & Building
• Strategic Planning
• Quality Control & Supervision
• Operations – Supply Chain, Logistics & Delivery
• M.I.S Management Information System
• Onfield & On Floor Sales Team Recruitment & Management
• Excel – Intermediate Level
• Cateloging & Categorizing
• eCommerce & Hyperlocal
• Appraisal management
EDUCATIONAL QUALIFICATION
Qualification University/Institutions Year of passing Percentage
S.S.C M.S.S.T 2003 77%
H.S.C V.K.K.Menon College 2005 73%
B.COM V.K.K.Menon College 2008 70%
Post graduate Mumbai University 2010 53%
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2. Nisha VInod Pattem
91-9167732738
nisha_menon1987@yahoo.com
JOB EXPERIENCE
Job #1
Employer: Orderzapp Technologies Pvt Ltd
Period : Oct 2015 to Present
Role : Team Leader(Operation)
Duties & Responsibilities
• Responsible for recruitment/selection of candidate of sales/data entry /order
processing team
• To manage a Team of 30 members
• Developing a workflow process for the team and ensure that the whole team adheres
to it
• Keeping record of all necessary details and status reporting to senior management and
customer(s) related to back office operations.
• Check the roster before the shift begins and Check attendance as per the roster.
• Track attrition and performance regularly by conducting quality audits.and ensure
team adherence to discipline & Company Policies.
• Conduct regular meetings with Team with regards to overall performance
• Set KRAs for the Team, ensure KRAs are aligned as per company policies and the
overall organizational goals
• Should be involved in giving regular feedback to under performers on each of the
parameters
• Ensure appraisals are conducted in fair and transparent manner and by the stipulated
deadline and I am one of the member while conducting appraisals for team.
• Responsible for timely and accurate generation of various reports
• People management, planning and productivity
• Responsible for Communication- Internal/ External and analyze Vendor Comparisons
reports
• Coordinating with marketing department and assisting them in planning and
implementing the marketing strategies.
Job # 2
Employer: Cisco Systems Pvt Ltd
Period : Oct 2014 to Sep 2015
Role : Quality Coordinator (Operations)
Working for client Reliance Telecommunication and was part of Project 4G
Duties & Responsibilities
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3. Nisha VInod Pattem
91-9167732738
nisha_menon1987@yahoo.com
• Supervising team of 20 team members and develop a strategy the team will use to
reach its goal.
• Coordinating with the circle team , project managers and internal team for data
through which allocation of work can be done.
• Coordinate with US cient helpdesk support to raise ticket for issue in wifi router
• Communicate clear instructions to team members and allocating the daily workfront.
• Manage the flow of day to day operations
• Acting first point of contact for administrative activities of the team.
• To prepare, consolidate, validate, analyze & audit data & generate reports
• Hands on experience on V-lookup, Pivot table, Formatting,Validation, Shortcut Keys
• Keeping records of all the documents
• First point of contact for flow of information
• Ensuring proper coordination between internal team and management with proper
flow of information
• Maintaining daily tracker (MIS) and circulating the same to internal team
communicating the progress of activity.
Job #2
Employer: Trade on Band Pvt Ltd
Period : Feb 2013 to Sep 2014
Role : Back office coordinator
Duties & Responsibilities
• Maintaining daily accounts into Tally 9.0
• Preparing invoices and stationary procurement
• Filing records
• Undertaking payroll and administrative activities
• Facilities management
• Client servicing through email and telephonic conversation
• Ensuring proper coordination between management and customers.
Job #3
Employer: Wipro Ltd (Back Office)
Period : Dec 2010 to Jan 2013
Role : Back Office Executive (Operations)
Duties & Responsibilities
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4. Nisha VInod Pattem
91-9167732738
nisha_menon1987@yahoo.com
• Processing Insurance claims for the client United Health Insurance (UNIPRISE)
based in the USA as per HIPAA (Health Insurance Portability and Accountability
Act) Policy
• Have knowledge of adjudication process
• Processing insurance claims as per standards and guidelines set by the client .
• Database management
• Back office operation
• Buddying new joinees on floor
PERSONAL PROFILE
Nationality : Indian
Date of Birth : 26thSeptember 1987
Martial Status : Married
Languages known : English, Hindi, Marathi and Malayalam
Current Address : Kaspatewadi, Wakad
Pune- 411057
Email Address : nisha_menon1987@yahoo.in
Nisha Vinod Pattem
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