This document provides a summary of Jaisingh Rajpat Yadav's professional experience and qualifications. It outlines over 7 years of experience in operations management, process management, and team leadership. Key responsibilities included setting targets, conducting audits, training junior staff, and maintaining low attrition and absenteeism rates. Previous roles include positions as a senior customer service representative, subject matter expert, reporting team leader, and team leader across outbound, inbound, service desk, and service request teams. Educational qualifications include an SSC, HSC, and bachelor's degree.

1. Jaisingh Rajpat Yadav
Contact: 9172922218
E Mail: jaisingh_786@hotmail.com
An Overview
 A “Performance Driven Professional” bringing in rare level business acumen and
record of achievements developed in over 7 years with NOC
 Sufficient experience in managing entire process operations with an aim to
accomplish corporate plans & goals successfully for NOC
 A “Competent Professional” with nearly 5 years of experience in:
Operation Management Process Management
Client Relationship Management Attrition Management
Absenteeism/Leave Management Team Management
 Abilities in coordinating with internal/external customers for running successful
business operations and experience of implementing procedures and service
standards for business excellence
 Adroit in ensuring delivery of high quality services to support customer's business
needs & achieving continued high customer satisfaction from all operational users
for services
 Prudent, disciplined & self-motivated with excellent interpersonal, communication
& organizational skills with proven abilities in team management and customer
relationship management
Core Competencies
 Framing work direction and plan for the associates after thorough assessment of
their capabilities
 Setting up targets, SLA, setting and maintaining CTQ (Critical to Quality) / CTP
(Critical to Process) targets and involved in planning for the process
 Transitioning systems to upgraded versions to achieve efficiency in various
operations; spearheading process improvement initiatives
 Conducting internal process audits & process reviews for ensuring strict adherence
to the process parameters/systems as per defined guidelines
 Preparing MIS report as per SLA
 Preparing roster every month
 Assessing the customer feedback evaluating areas of improvements and providing
critical feedback to the associates on improvements and achieving higher customer
satisfaction matrices

2.  Guiding/training Junior Team Leaders to achieve their KRAs on time
 Conducting Interviews
ADDITIONAL:
• Interacting with people, traveling, long bike tour.
• Best N.S.S. (National Social Service) Volunteer for Siddhartha College.
Employment Details
Since Nov’ 2008: Continuum Managed Solutions, Mumbai
 Sr. Customer Service Representative: Outbound Team
 Subject Matter Expert: Outbound Team
 Reporting Team Leader: Outbound/Inbound Team
 Junior Team Leader: Outbound/Inbound Team
 Team Leader: Outbound/Inbound/Service Desk Team
 Team Leader: Service Request Team
NOTABLE ACCOMPLISHMENTS
 Worked with the team to build Helpdesk process in Mumbai office (August, 2009)
 Worked with the team to build Service desk process in Mumbai office (January,
2012)
 Applauded with certificate of appreciation for participation and teamwork of ITIL
foundation course
 Drove the efforts to maintain annual employee attrition at sub 10% for voice teams
with proactive employee engagement and implementing best management
practices
 Drove the efforts to maintain annual employee absenteeism at sub 9% for voice
teams with proactive employee engagement and implementing best management
practices
17th
Mar’ 08 – 13th
Nov’ 08: Zenta Private Ltd
 Designation: Sr. Customer Service Representative
 Process: Capone (Collection)
13th
Nov’ 06 – 12th
Mar’ 08: Gebbs Healthcare Solutions
 Designation: Sr. Account Receivable Associate
 Process: Healthcare (Medical billing process)
9th
Jul’ 06 – 10th
Nov’ 06: Caretel InfoTech Limited

3.  Designation: Customer Service Representative
 Department: Outbound Caller
Professional Enhancements
Effective Writing and Verbal Skills Hiring the Right People
Today’s Manager Tomorrows Leader Time Management
ITIL Foundation (IV3-213 v5.50) Feedback Session
ACADEMIC DETAILS
Examination University Grade Year of Passing
S.S.C. Mumbai First class March 2000
H.S.C. Mumbai Second class February 2002
T.Y.Bsc Tamilnadu First class December 2012
PERSONAL DETAILS:
Date of Birth : 20th
March 1985
Marital Status : Married
Telephone : 9172922218
Languages Known: English & Hindi
Current CTC: - 5 Lakh 70 thousands