Prashanth Kumar is seeking a position that offers professional growth and challenges. He has over 13 years of experience in insurance processes, team management, and process improvements. Currently he works as an Executive Secretary in Saudi Arabia, where his responsibilities include administrative tasks, meeting coordination, travel arrangements, and document preparation for the General Manager. Previously he held roles like Team Lead and Process Leader in India, where he was responsible for tasks like resource management, training, process improvements, and ensuring quality and efficiency. He has a Post Graduate Certificate in Financial Management and Bachelor of Commerce degree.

1. PRASHANTH KUMAR HURUKADLI
Email id: warriorprashanth@gmail.com
Mobile: +966 53353 8469
Career Objective
Seeking a suitable position, in an esteemed organization, that offers professional
growth with a challenging opportunity, where I can utilize my skills and abilities
effectively.
Professional Summary
 A competent professional with Over 13+ years of experience in insurance processes
& team management, process improvements and good administration skills.
 Joined as Executive Secretary to General Manager for Arabian Pipeline &
Services Company Limited (ANABEEB), Jubail, Kingdom of Saudi Arabia on
April 6, 2014
 Joined as Team Lead (senior officer) with ANZ Support Services India Private
Ltd on February 20, 2013 and resigned from the job on May 17, 2013
 Team Member, Process Leader and Back Up Assistant Manager for AXA
Business Services from August 2002 till February 2013
 1 ½ years with Aptech Computer Education as Faculty teaching Windows, MS
Office, programming languages from Jan-2001 to Aug-2002
 During graduation worked as Lab Instructor-cum-Faculty in Lakhotia
computer institute for 20 months and as Faculty in Tulec Computer
Education for 15 months
EMPLOYMENT HISTORY
POSITION: Executive Secretary
Company: Arabian Pipeline & Services Company Limited (ANABEEB)
Location: Jubail, KSA
Dates Inclusive: April 6, 2014 to Till Date
RESPONSIBILITIES
 Perform a variety of administrative / executive support tasks that are highly
confidential and sensitive
 Receive and screen incoming calls, correspondences and visitors, determine which
are priority matters and advise General Manager accordingly
 Implement day-to-day operations assigned for the job to ensure compliance with
the established standards and procedures

2.  Set up and co-ordinate meetings & conferences
 Provide time management / diary services for General Manager to ensure
attendance of all key meetings at the appointed time
 Make travel arrangements in a time effective way including booking itineraries /
venues ensuring most effective use of General Manager’s time
 Prepare agendas and presentations, collect materials for meetings, speeches,
conferences, takes minutes and keeps records of proceedings
 Review, proofread and revise documents required for General Manager
 Compose letters and memos in response to inquiries
 Prepare agendas and arrange reports for Monthly and Board meetings
 Encode and store important files or documents in computer
 Performs all related duties as assigned by General Manager / Group Managing
Director
POSITION: Team Lead (Senior Officer)
Company: Australia & New Zealand Bank (ANZ Support Services Pvt. Ltd.,)
Location: Bangalore, Karnataka, INDIA
Dates Inclusive: February – May 2013
RESPONSIBILITIES
 Increase the proportion of ANZ clients with Wealth Solutions
 Deliver operations and service volumes with increased reliability and efficiency, as
well as reducing total costs
 Take positive decisions in the best interest of business and customers
 Reduce cost and complexity through process redesign, automation and efficiencies
and by leveraging the capability of Global Hubs
 Setting up team of 15 members and ensure that team has accesses to different
applications, training for new tranche
 Owning responsibility during initial BAU period because team is new and facing
difficulties coming up the curve
 Motivate and engage team members & Production Lead to perform their tasks
 Reward best performers & coach the staff who require support
 Improve process and service quality to deliver outstanding customer experience
 Reduction in complaints and escalations per process
 Conduct 1-2-1’s, appraisals
POSITION: Team Member-Trainer-Process Leader
Company: AXA Business Services Pvt. Ltd.,
Location: Bangalore, Karnataka, INDIA
Dates Inclusive: August 2002 – February 2013

3. RESPONSIBILITIES
 Managed all life insurance processes like new policy set up, servicing,
disbursements, collections and claims
 Maintenance of reports on time such as Leave management tracker, Volumes
Forecast, Performance management, Cross training, Attrition Risk Management,
Productivity & Quality, Error analysis
 Analyzing variances on monthly basis and formulating in-house check list & root
cause to reduce the errors
 Development of work fronts for the trainees in India to ease the understanding of
process
 Identify training needs and provide trainings based on the accuracy trends and
knowledge gaps
 Facilitate and implement process improvement ideas across locations to improve
efficiency and effectiveness of the process
 Actively involved in transitioning of NEWS (New Equitable Work Flow System)
application to AWD (Automated Work Distributor), Citrix platform
 Performing all the duties of Assistant Manager like resource management,
maximizing productive utilization of the team, performance management, issuing
ramp up plans
 Perform daily reconciliation of Payments <> $5000 process and check for differences
in the total debits & credits for variable and non-variable policies
 Prepare a breakage report on a weekly basis and present it to management on
variable policies to know financial impact on the company
 Effective work allocation and daily performance reviews
 Continuous networking with clients in UK / US on daily targets and areas for
improvement
Transitions & Projects covered
 Have successfully transitioned Group Final Salary processes from AXA UK, Bristol
to AXA Business Services, Bangalore
 Have successfully transitioned Complex Illustration process from AXA Equitable,
Charlotte, US to AXA Business Services, Bangalore
 Green Belt certified. Completed GB project on Customer complaints for all the
four teams at AXA Business Services. This has resulted in reduction of customer
complaints by 47% in the department

4.  ISO Coordinator for the team Death Claims
 Process Improvements
o Developed a work front for US call center which helped in identifying
the requests of customers accurately. This has been installed in the
call center software system at National Operation Center, Charlotte,
NC, US in Service team
o Automation of Reinstatements Requirement Process Manual through
Visual Basic Application. This has resulted in less manual intervention
by team members and improved decision making while processing in
Collections team
o Automation of 2 of the sub-processes in NY Manual Calculation team
which has resulted in reduction of processing time by 60%
Achievements & Awards
 Awarded for playing role in implementation of Quality Management System
enabling AXA Business Services achieve ISO 9001 Certification in 2005
 Given ‘High Flyer’ award for migrating one off the UK process through remote
training in a short span of 1 month with 100% quality
 Awarded Best Initiative for getting cross trained in other teams & helping them
during high volumes as well for concurring new team members
 Given ‘Best Process Leader’ award consecutively in 2 annual Town Hall events
across the US Department in 2006 and 2007 for managing team exceptionally well
without the Assistant Manager, co-location of Complex Illustration process, and
delivering beyond customer expectation
 Won ‘Star Team’ award for consistently exceeding all KPI’s, being flexible during
high volumes and exhibiting tremendous team spirit in 2007
 Won the ‘Game of Shadows - Chess Tournament’ conducted in Equitable
Department and been awarded ‘Chess Master’ title

5.  Won ‘Star Team’ award for successfully completing and exceeding NY Manual
Calculation Process within timelines in spite of high volumes in 2012
 Certified associate member of CSIA (Customer Service Institute of Australia)

6. Educational Qualification
Exams passed
Institute /
University
Year of passing
Percentage /
Grade
Place of Study
PGCFM SIBM 2008 67.00% Bangalore
M.Com KSOU Jun-2004 42.00% Bangalore
B.Com
Gulbarga
University
Apr-2000 62.30% Bellary
CIC IGNOU Jun-1999 75.00% Bellary
HDCS LCC 1999 ‘A’ Grade Bellary
Junior Typing - 1999 74.00% Bellary
Technical Knowledge
Operating Systems - MS-DOS, SCO-UNIX, Windows
Programming Languages - C, C++, Visual Basic
Database - MS-Access, Oracle
Internet Programming - HTML, Java Script, VB Script
Packages - MS Office (Word, Excel, Power Point), Tally
5.4
PERSONAL DETAILS
 Date of Birth: June 4, 1979
 Father’s Name: Devendrappa H
 Passport Number: L3554704 (US VISA valid till Dec 3rd
2016)
 Marital status: Married
 Languages known: English, Kannada, Hindi & Telugu
 Hobbies: Travelling, Stocks Trading, Chess, Sports
I sincerely believe, the above mentioned details will comply with your requirements and
hope to be better placed in your renowned organization.
Thanks & Regards,
Prashanth Kumar

7. Educational Qualification
Exams passed
Institute /
University
Year of passing
Percentage /
Grade
Place of Study
PGCFM SIBM 2008 67.00% Bangalore
M.Com KSOU Jun-2004 42.00% Bangalore
B.Com
Gulbarga
University
Apr-2000 62.30% Bellary
CIC IGNOU Jun-1999 75.00% Bellary
HDCS LCC 1999 ‘A’ Grade Bellary
Junior Typing - 1999 74.00% Bellary
Technical Knowledge
Operating Systems - MS-DOS, SCO-UNIX, Windows
Programming Languages - C, C++, Visual Basic
Database - MS-Access, Oracle
Internet Programming - HTML, Java Script, VB Script
Packages - MS Office (Word, Excel, Power Point), Tally
5.4
PERSONAL DETAILS
 Date of Birth: June 4, 1979
 Father’s Name: Devendrappa H
 Passport Number: L3554704 (US VISA valid till Dec 3rd
2016)
 Marital status: Married
 Languages known: English, Kannada, Hindi & Telugu
 Hobbies: Travelling, Stocks Trading, Chess, Sports
I sincerely believe, the above mentioned details will comply with your requirements and
hope to be better placed in your renowned organization.
Thanks & Regards,
Prashanth Kumar