This document provides a summary of Bhabani Saha's career experience and qualifications. It includes details of their current role as a Senior Officer of Service Delivery at Mjunction Services Limited, with responsibilities including new customer registration, MIS preparation, and invoice generation. Previous roles included project coordination and liaison positions at Tulip Telecom Limited and Gati Limited, and assistant roles providing administrative and customer support. Bhabani Saha has over 10 years of experience in project management, operations, and HR, along with an MBA in HR and ITIL certification.

1. BHABANI SAHA
Email id-bhabanisaha@gmail.com
Contact number- 8335946496
Date of Birth- 10.1.71
Address : Rani Apartment, 4th
floor,D-61/1 Ramgarh, Kolkata-47
CAREER OBJECTIVE
Result-oriented professional with a desire to excel at work. To leverage my professional
experience & business acumen skills for maximizing company profits.
PROFESSIONAL SYNOPSIS
• 10+ years of experience in Project Management, Service Operations & HR functions.
• Possess a high level of patience and a flexibility to work under higher pressure
environments, has always fostered an atmosphere of team work and maximum productivity.
• Possess a clear understanding of the industry, technology trends with the distinction of
instituting quality control techniques to achieve product excellence at the lowest overall cost.
• Possess good analytical and problem solving skills & resourceful at maintaining
relationship with clients to achieve quality service.
• Collaborative & team Oriented, ability to plan & organize, self-motivated professional.
SKILLS
• Project Management
• Service Operations Management
• Customer Satisfaction & Retention
• Human Resource Management
• Co-ordination & liasioning
• Man Management
• Excellent Communication, Interpersonal Relationship
• General Administration & maintenance
PRESENT EMPLOYMENT DETAILS (22.12.2013 onwards)
Currently working in M/S Mjunction Services Limited (A Joint venture of Tata Steel Ltd &
SAIL) as a Senior Officer – Service Delivery
Key Deliverables :
• Accountable for New Buyer Registration of Metal junction & Retention of old
customers.
• Preparation of MIS –on monthly registration, incident management & change
manaement.
• Involved in generation of invoices In SAP
• Coordinate with other departments for quality assurance activities.
• Present different analysis to the senior management to enable effective decision-
making.

2. • PREVIOUS EMPLOYMENT DETAILS
1> Company : M/S Tulip Telecom Limited, Kolkata (Sep’07 to Dec’13)
Key deliverables :
• Manage and support all service incidents either personally via the Service
Desk,
through to successful completion and user satisfaction
• Regularly review the SLA breach of the leased vendors to maintain quality service to
the customers.
• Verifying the vendors bills and follow-up for payments.
• Tracking and monitoring the daily field operations and activities to support IT
services within pre-defined parameters and target.
• Accountable for fault resolution and preventive maintenance of existing
infrastructure.
• Conducting routine discussion and provide suggestions related to operation and
support activities with higher management to improve network availability,
reliability, maintainability and serviceability.
PROJECTS HANDLED IN TULIP TELECOM LIMITED:
Project Title : Network Planning for VPN setup of West Bengal SWAN project
Client : GOVT OF WEST BENGAL
Tenure : Sept’07 – Feb’10
Team Size : 120
Role : Co-ordination with team members, Liasioning with govt officials
Project Title : Managed Services of WBSEDCL Project
Client : GOVT OF WEST BENGAL
Tenure : March ‘12 – Feb’13
Team Size : 1700
Role : Co-ordination with members, MIS preparation & Liasioning
2>Company : M/S Gati Limited, Kolkata ( Sept’06 to Aug’07)
Role: East Co-ordinator
Key deliverables:
• Co-ordination with branches under Eastern region.
• Complete assistance to Zonal Manager East. Preparation of Reports related with
outstanding, dispatch & arrivals.
• Managing day-to-day courier operation of Kolkata, Handling internal & external
customer calls.
3> Company : M/s Ipca Laboratories Ltd, Kolkata (Aug’05 – Aug-2006)
Role: Personal Assistant to Sales Manager & Zonal Business Manager
Key deliverables:
• Implement inter-departmental communication by creating and maintaining a
tracker database for all business processes within the organization for the sales
department.
• Operationaly, maintaining of key account information for the sales, supply and
distribution channel.

3. • Providing authentic and guideline information to the departmental heads for
operational basis. Researching and formulating methodologies to track, understand
and maintain information analysis tables and process flowcharts.
• Look after general administration activities, recruitment & co-ordination activities
with the entire marketing team.
•
4) > Company : M/s Patel Roadways Limited , Kolkata (Jun’03 –Aug’05)
Role : Executive Assistant to RM
Key Deliverables:
• Monitor cash flow position of the branches under east zone & help RM in fund
mobilization
• Research and formulate methodologies to track, understand and maintain
information analysis
• Assist in fixation of targets of sales persons of Zonal Office as well as branches
under east zone & consolidation of their achievements. Monitor Cash flow position
of the branches under east Zone.
• Maintain relationship with existing clients and involve in account mining activities.
• Preparation of reports on business performances of 18 branches under East Zone.
Complete monitoring on billing & collection & follow-up of old outstanding.
ACADEMICS
• M. A in Philosophy
• MBA in HR from SMU
• ITIL V3 Certification (Foundation)
• MS-Office, TALLY & S
• Exposure in Office automation in Windows 07
Place :- Kolkata
Date :- 17.12.2016 (BHABANI SAHA)