Sanjay Singh provides a summary of his professional experience and qualifications. He has over 10 years of experience in operations management, cost management, process management, and team management in the service industry. Currently, he works as an Assistant Manager at Capgemini, where he manages a team of 45 employees. Previously, he held roles at iGate Global Solutions, Patni Computer Systems, UHG, and Alpha Thought Technologies, working on insurance claims processing and revenue cycle management. Sanjay holds an MCM degree equivalent to an MBA in Information Technology. He is proficient in various computer skills and enjoys reading, newspapers, games, and was a national level athlete in his youth.
Uma princesa encontra um diamante em seu castelo encantado e o gato Bartolomeu o rouba. O diamante pertence a uma caverna protegida por um dragão, que ameaça destruir o reino se não o receber de volta. A princesa e Bartolomeu devolvem o diamante à caverna enquanto o dragão dorme, salvando o reino.
Vasudeva Rao is seeking a professional position where he can learn, contribute, and provide value. He has 15 years of experience in customer service, credit card operations, and people management. Currently, he manages a chain of retail outlets. He has a bachelor's degree in hotel management and has held several roles managing teams and meeting performance targets at companies like Genpact, HSBC, and Global Call Center.
Mamatha P L is seeking a middle level position in operations, process management, service delivery, or CRM. She has over 5 years of experience in these areas, including managing teams and customer relationships. Currently she works as an Analyst - Operations at Concentrix in Bangalore, where she is responsible for meeting SLAs, planning activities, and analyzing performance metrics. She has experience in order management, banking operations, and telecom customer service.
Teika Lyons is seeking a customer service role where she can utilize her 15 years of experience in various call center roles including customer service representative, supervisor, trainer, and QA analyst. She has a strong background handling customer issues, training other representatives, and leading teams at companies such as Ryder, Greensky Credit, Great Call, and Sprint. The document outlines her skills, qualifications, work history demonstrating progressive experience in customer service, and education pursuing a BA in Advertising.
Khan Shaheed Abdullah is a dynamic professional with over 12 years of experience in operations management, process transition, quality assurance, and team management across diverse industries. He is proficient in managing teams, monitoring quality compliance, and auditing. His areas of expertise include operations management, quality and compliance, and team management. He has worked in roles such as associate, workflow coordinator, senior executive, and executive at companies including Mercator Info Service India, Integreon Managed Solutions, Birla Sunlife, and Medusind Solutions.
This document contains Himanshu Pant's resume. The following key points are highlighted:
- Himanshu Pant has over 11 years of experience in operations management, quality, customer relationship management, and coordination.
- He is skilled in people management, problem solving, and communication.
- His most recent role was as an Account Manager for Quality at H.Y.P.E.R.Q.U.A.L.I.T.Y, where he led a team and was the primary client contact.
Pankaj Bhattacharya has nearly 18 years of experience in operations management, business process improvement, team management, and customer relationship management. He is currently a Team Manager at Convergys, where he manages a team of 25 agents providing technical support for Dell. Previously he held leadership roles such as Deputy Manager and Assistant Manager at other companies, where he led teams, improved processes, met metrics, and developed staff. He aims to identify trends, achieve objectives, streamline processes, and build powerful teams through strategic planning and team leadership.
This document is a resume for Christie Arokiaraj Richards seeking a career in operations, customer service, banking, or a related field. The summary highlights over 13 years of experience in operations, process management, client relationship management, and team leadership. Specific experiences include operations management, process improvement, quality management, client relationship management, and team management for banking and financial clients. The resume provides employment history dating back to 2003 with descriptions of responsibilities and achievements in various roles.
Uma princesa encontra um diamante em seu castelo encantado e o gato Bartolomeu o rouba. O diamante pertence a uma caverna protegida por um dragão, que ameaça destruir o reino se não o receber de volta. A princesa e Bartolomeu devolvem o diamante à caverna enquanto o dragão dorme, salvando o reino.
Vasudeva Rao is seeking a professional position where he can learn, contribute, and provide value. He has 15 years of experience in customer service, credit card operations, and people management. Currently, he manages a chain of retail outlets. He has a bachelor's degree in hotel management and has held several roles managing teams and meeting performance targets at companies like Genpact, HSBC, and Global Call Center.
Mamatha P L is seeking a middle level position in operations, process management, service delivery, or CRM. She has over 5 years of experience in these areas, including managing teams and customer relationships. Currently she works as an Analyst - Operations at Concentrix in Bangalore, where she is responsible for meeting SLAs, planning activities, and analyzing performance metrics. She has experience in order management, banking operations, and telecom customer service.
Teika Lyons is seeking a customer service role where she can utilize her 15 years of experience in various call center roles including customer service representative, supervisor, trainer, and QA analyst. She has a strong background handling customer issues, training other representatives, and leading teams at companies such as Ryder, Greensky Credit, Great Call, and Sprint. The document outlines her skills, qualifications, work history demonstrating progressive experience in customer service, and education pursuing a BA in Advertising.
Khan Shaheed Abdullah is a dynamic professional with over 12 years of experience in operations management, process transition, quality assurance, and team management across diverse industries. He is proficient in managing teams, monitoring quality compliance, and auditing. His areas of expertise include operations management, quality and compliance, and team management. He has worked in roles such as associate, workflow coordinator, senior executive, and executive at companies including Mercator Info Service India, Integreon Managed Solutions, Birla Sunlife, and Medusind Solutions.
This document contains Himanshu Pant's resume. The following key points are highlighted:
- Himanshu Pant has over 11 years of experience in operations management, quality, customer relationship management, and coordination.
- He is skilled in people management, problem solving, and communication.
- His most recent role was as an Account Manager for Quality at H.Y.P.E.R.Q.U.A.L.I.T.Y, where he led a team and was the primary client contact.
Pankaj Bhattacharya has nearly 18 years of experience in operations management, business process improvement, team management, and customer relationship management. He is currently a Team Manager at Convergys, where he manages a team of 25 agents providing technical support for Dell. Previously he held leadership roles such as Deputy Manager and Assistant Manager at other companies, where he led teams, improved processes, met metrics, and developed staff. He aims to identify trends, achieve objectives, streamline processes, and build powerful teams through strategic planning and team leadership.
This document is a resume for Christie Arokiaraj Richards seeking a career in operations, customer service, banking, or a related field. The summary highlights over 13 years of experience in operations, process management, client relationship management, and team leadership. Specific experiences include operations management, process improvement, quality management, client relationship management, and team management for banking and financial clients. The resume provides employment history dating back to 2003 with descriptions of responsibilities and achievements in various roles.
Narendra Tiwari has over 20 years of experience in operations management, process management, team management, and customer relationship management. He has a proven track record of achieving targets, improving processes, monitoring quality, and leading teams. Currently he is an Assistant Manager at iServices India where he supervises a team of 75 people working on health insurance and banking processes.
Kiran Agrawal has over 11 years of experience in delivery operations and 4 years in marketing, sales, and client servicing. He currently works as a Deputy Manager of Operations at Concentrix, where he leads a team of 85-90 associates. Some of his responsibilities include SLA management, operational efficiency, client relationship management, performance reviews, and process improvement projects. He has received several awards for his work, including the Presidents Club Award in 2015.
Akshay Suvarna is seeking positions in operations/process management and client relationship management. He has over 12 years of experience in banking operations, mortgage process management, training, and client relationship management. He is a dynamic professional who is solutions-driven and customer-centric with strong communication, organizational, and client relationship management skills. He has experience leading teams and developing procedures to improve business excellence and meeting service level agreements.
Sandesh B.V has over 6 years of experience in operations, process management, and customer service roles. He currently works as a Senior Associate at Cap Gemini Business Solutions, where he ensures service level agreements are met and acts as an escalation point for client issues. Previously, he worked at Axis Bank and Deutsche Bank, handling various tasks like transaction processing, customer relationship management, training, and reporting. Sandesh holds an MBA in Finance and aims to contribute to a progressive organization through his skills, knowledge, and dedication.
Elizabeth Fernandes is a professional with over 10 years of experience in business operations and client servicing. She has expertise in transfer agency operations, managing teams, and process management. Her technical skills include experience with various industry tools like ICON, EXP AG, and Microsoft Office. She holds an MBA in HR and B.Sc in Biotechnology and is seeking new opportunities.
Manjunathan Muddaliar has over 10 years of experience in business analysis, customer service, and accounts payable roles. He is currently a Business Analyst at Maerskline India Pvt Ltd where he manages tender contracts, customer service, documentation, and dispute handling. Previously, he worked at Infosys BPO as a Senior Accounting Executive in accounts payable and at WNS Global Services and Reliance BPO in customer service roles. He holds an MBA in Finance and a B.Com degree. His skills include process management, stakeholder management, revenue management, and he is proficient in Microsoft Office, SAP, and accounts payable systems.
This document contains the resume of Sheerin Fathima. It summarizes her contact information, 3+ years of experience in team development and client interaction for telecom and network planning projects. She has strong problem solving, analytical and communication skills. Her contributions include process improvement projects using Lean Six Sigma that reduced costs. She has experience managing teams and ensuring quality and performance standards are met. Her career highlights include roles with Tata Consultancy Services, Sulekha.com, and Consim Info Pvt Ltd with responsibilities like managing teams, quality checks, training, and attending to client queries.
Prasoon Patra has over 14 years of experience in operations, customer service, sales, and quality management. He is currently an AVP Operations, managing multiple sites in India and the UAE. Previously, he held managerial roles at John Keells BPO, vCustomer, HSBC, and Baxy Infosol. Prasoon has a B.Com degree and professional certifications in sales coaching, teleselling skills, Six Sigma Green Belt, and project management. He aims to join a stable company that inspires innovation for all stakeholders.
Joseph Rozario is a customer relationship management professional with over 12 years of experience. He is currently the Head of CRM at GP Architecture Models in Coimbatore, where he leads a team that provides services like 3D modeling and design. Previously he has held roles like Team Manager and Assistant Manager at various BPO and IT companies. He has a strong track record of improving customer satisfaction, managing teams effectively, and ensuring processes meet SLAs and quality standards. He holds a Doctorate in Management Studies and speaks English and Tamil.
Shanthanand Rajaram Gajula is seeking a manager position with over 12 years of experience in banking operations and HR management. He has a proven track record of streamlining processes, managing teams, and generating reports. His most recent role was as a Manager at Axis Bank where he played a key role in salary processing and ensured tasks were completed on time.
Prashanth Singh S is seeking a manager position with over 10 years of experience in customer service and operations management. He currently works as an Assistant Manager at Hero Management Service, where he manages a team of 100 employees across e-commerce and telecom processes. Prashanth has experience leading teams, meeting SLAs, conducting training, and resolving operational issues. He holds a B.Com degree from Osmania University and has worked in various customer service roles at companies like Hyper Quality, Hero ITES, and Wipro BPO Delhi.
Soumya V has over 12 years of experience in management roles in the BPO industry. She has extensive experience managing large operations teams, meeting SLAs, and improving customer satisfaction metrics. Her most recent role is Deputy General Manager at Firstsource Solutions where she manages a team of 1200 employees and is responsible for end-to-end operations, financial performance, and people management. Prior to this, she held senior operations roles at Magus Customer Dialog and worked as a customer care consultant for AOL and iSeva India.
Srikanth is seeking a challenging career that allows him to be creative, innovative, and contribute to organizational growth. He has over 5 years of experience in accounts payable and receivable processes at Software Paradigms Financial Services. His responsibilities include reconciliation, inventory reporting, quality checks, process improvements, and training. Srikanth has a Bachelor's degree in Business Management and a diploma in Materials Management. He is proficient in various software programs and banking applications.
This document is a resume for Vinod Kumar Chopra seeking a senior or top-level position in training and development. It summarizes his professional experience in training and process development roles for various business process outsourcing companies since 2004. His experience includes evaluating training programs, developing processes, monitoring functions, and people management. He has worked for companies such as Agilyst, Dell International Services, Genpact, and Aegis BPO Services in roles ranging from an outbound caller to a senior analyst process trainer.
Alok Bajaj has over 15 years of experience in operations and training roles at various companies including Genpact, Dell, and Sitel. He currently works as an Assistant Manager at Genpact, where he handles a team of 300+ employees and is responsible for training, reporting, process improvements, and stakeholder management. Prior to his current role, he led training programs at Genpact for clients such as Google, Guidewire, and IYogi. He has a strong track record of successfully transitioning businesses and teams, and possesses skills in communications, analytics, and people management.
Vidyarth V. Nirmalkar is seeking a position as an Operations Manager. He has over 10 years of experience in the US healthcare domain, including roles as an Assistant Unit Manager and Sr. Claim Executive. He is proficient in various programming languages, testing tools, and operating systems. His experience includes benefit configuration, quality control, process improvement, and ensuring SLAs are met. He holds a B.Com degree and various certifications including Six Sigma Black Belt.
Vijay Gopal has over 14 years of experience in management roles. He is currently a Manager at ANZ Bank, where he oversees a team of 28 employees and is responsible for credit decisions, risk management, and process improvement. Previously, he worked at HSBC and ITC Hotels in various operations and management positions. He holds a diploma in hotel management and has attended numerous workshops on topics like leadership, performance management and production.
- G. Anitha has over 10 years of experience in roles involving client relations, account management, and data entry. She is seeking a new opportunity where she can apply her strong analytical and communication skills.
- Her most recent role was as a Senior Process Associate at Accenture, where she managed customer accounts, ensured timely invoicing, and handled reports. She received performance awards for her work.
- Prior roles include positions at Right Source Marketing Solutions and Land Sky Engineering, where she performed tasks like maintaining customer databases, making collection calls, and training other staff.
- Anitha holds an M.CA and B.Com and is proficient in English, Telugu, and Hindi. She
Ileena Fernandes is seeking a career that ensures dignity, good earnings, motivation, and upward mobility. She has over 6 years of experience in digital marketing, operations management, project management, and data maintenance. She holds an Advanced Diploma in Digital Marketing and a Master's degree in Information Management. Currently she is an Associate Process Manager at eClerx Services Ltd, where she manages a team that handles digital marketing operations for a large technology client.
This candidate has over 15 years of experience in process operations and client management. He has extensive expertise in streamlining business processes, implementing quality standards, and leading teams. Some of his accomplishments include transitioning transactional and analytical processes onsite and offsite, reengineering existing processes, reducing headcounts, and playing a major role in business controls. He is proficient in ERP systems like SAP and Oracle and has worked in a Citrix environment.
Narendra Tiwari has over 20 years of experience in operations management, process management, team management, and customer relationship management. He has a proven track record of achieving targets, improving processes, monitoring quality, and leading teams. Currently he is an Assistant Manager at iServices India where he supervises a team of 75 people working on health insurance and banking processes.
Kiran Agrawal has over 11 years of experience in delivery operations and 4 years in marketing, sales, and client servicing. He currently works as a Deputy Manager of Operations at Concentrix, where he leads a team of 85-90 associates. Some of his responsibilities include SLA management, operational efficiency, client relationship management, performance reviews, and process improvement projects. He has received several awards for his work, including the Presidents Club Award in 2015.
Akshay Suvarna is seeking positions in operations/process management and client relationship management. He has over 12 years of experience in banking operations, mortgage process management, training, and client relationship management. He is a dynamic professional who is solutions-driven and customer-centric with strong communication, organizational, and client relationship management skills. He has experience leading teams and developing procedures to improve business excellence and meeting service level agreements.
Sandesh B.V has over 6 years of experience in operations, process management, and customer service roles. He currently works as a Senior Associate at Cap Gemini Business Solutions, where he ensures service level agreements are met and acts as an escalation point for client issues. Previously, he worked at Axis Bank and Deutsche Bank, handling various tasks like transaction processing, customer relationship management, training, and reporting. Sandesh holds an MBA in Finance and aims to contribute to a progressive organization through his skills, knowledge, and dedication.
Elizabeth Fernandes is a professional with over 10 years of experience in business operations and client servicing. She has expertise in transfer agency operations, managing teams, and process management. Her technical skills include experience with various industry tools like ICON, EXP AG, and Microsoft Office. She holds an MBA in HR and B.Sc in Biotechnology and is seeking new opportunities.
Manjunathan Muddaliar has over 10 years of experience in business analysis, customer service, and accounts payable roles. He is currently a Business Analyst at Maerskline India Pvt Ltd where he manages tender contracts, customer service, documentation, and dispute handling. Previously, he worked at Infosys BPO as a Senior Accounting Executive in accounts payable and at WNS Global Services and Reliance BPO in customer service roles. He holds an MBA in Finance and a B.Com degree. His skills include process management, stakeholder management, revenue management, and he is proficient in Microsoft Office, SAP, and accounts payable systems.
This document contains the resume of Sheerin Fathima. It summarizes her contact information, 3+ years of experience in team development and client interaction for telecom and network planning projects. She has strong problem solving, analytical and communication skills. Her contributions include process improvement projects using Lean Six Sigma that reduced costs. She has experience managing teams and ensuring quality and performance standards are met. Her career highlights include roles with Tata Consultancy Services, Sulekha.com, and Consim Info Pvt Ltd with responsibilities like managing teams, quality checks, training, and attending to client queries.
Prasoon Patra has over 14 years of experience in operations, customer service, sales, and quality management. He is currently an AVP Operations, managing multiple sites in India and the UAE. Previously, he held managerial roles at John Keells BPO, vCustomer, HSBC, and Baxy Infosol. Prasoon has a B.Com degree and professional certifications in sales coaching, teleselling skills, Six Sigma Green Belt, and project management. He aims to join a stable company that inspires innovation for all stakeholders.
Joseph Rozario is a customer relationship management professional with over 12 years of experience. He is currently the Head of CRM at GP Architecture Models in Coimbatore, where he leads a team that provides services like 3D modeling and design. Previously he has held roles like Team Manager and Assistant Manager at various BPO and IT companies. He has a strong track record of improving customer satisfaction, managing teams effectively, and ensuring processes meet SLAs and quality standards. He holds a Doctorate in Management Studies and speaks English and Tamil.
Shanthanand Rajaram Gajula is seeking a manager position with over 12 years of experience in banking operations and HR management. He has a proven track record of streamlining processes, managing teams, and generating reports. His most recent role was as a Manager at Axis Bank where he played a key role in salary processing and ensured tasks were completed on time.
Prashanth Singh S is seeking a manager position with over 10 years of experience in customer service and operations management. He currently works as an Assistant Manager at Hero Management Service, where he manages a team of 100 employees across e-commerce and telecom processes. Prashanth has experience leading teams, meeting SLAs, conducting training, and resolving operational issues. He holds a B.Com degree from Osmania University and has worked in various customer service roles at companies like Hyper Quality, Hero ITES, and Wipro BPO Delhi.
Soumya V has over 12 years of experience in management roles in the BPO industry. She has extensive experience managing large operations teams, meeting SLAs, and improving customer satisfaction metrics. Her most recent role is Deputy General Manager at Firstsource Solutions where she manages a team of 1200 employees and is responsible for end-to-end operations, financial performance, and people management. Prior to this, she held senior operations roles at Magus Customer Dialog and worked as a customer care consultant for AOL and iSeva India.
Srikanth is seeking a challenging career that allows him to be creative, innovative, and contribute to organizational growth. He has over 5 years of experience in accounts payable and receivable processes at Software Paradigms Financial Services. His responsibilities include reconciliation, inventory reporting, quality checks, process improvements, and training. Srikanth has a Bachelor's degree in Business Management and a diploma in Materials Management. He is proficient in various software programs and banking applications.
This document is a resume for Vinod Kumar Chopra seeking a senior or top-level position in training and development. It summarizes his professional experience in training and process development roles for various business process outsourcing companies since 2004. His experience includes evaluating training programs, developing processes, monitoring functions, and people management. He has worked for companies such as Agilyst, Dell International Services, Genpact, and Aegis BPO Services in roles ranging from an outbound caller to a senior analyst process trainer.
Alok Bajaj has over 15 years of experience in operations and training roles at various companies including Genpact, Dell, and Sitel. He currently works as an Assistant Manager at Genpact, where he handles a team of 300+ employees and is responsible for training, reporting, process improvements, and stakeholder management. Prior to his current role, he led training programs at Genpact for clients such as Google, Guidewire, and IYogi. He has a strong track record of successfully transitioning businesses and teams, and possesses skills in communications, analytics, and people management.
Vidyarth V. Nirmalkar is seeking a position as an Operations Manager. He has over 10 years of experience in the US healthcare domain, including roles as an Assistant Unit Manager and Sr. Claim Executive. He is proficient in various programming languages, testing tools, and operating systems. His experience includes benefit configuration, quality control, process improvement, and ensuring SLAs are met. He holds a B.Com degree and various certifications including Six Sigma Black Belt.
Vijay Gopal has over 14 years of experience in management roles. He is currently a Manager at ANZ Bank, where he oversees a team of 28 employees and is responsible for credit decisions, risk management, and process improvement. Previously, he worked at HSBC and ITC Hotels in various operations and management positions. He holds a diploma in hotel management and has attended numerous workshops on topics like leadership, performance management and production.
- G. Anitha has over 10 years of experience in roles involving client relations, account management, and data entry. She is seeking a new opportunity where she can apply her strong analytical and communication skills.
- Her most recent role was as a Senior Process Associate at Accenture, where she managed customer accounts, ensured timely invoicing, and handled reports. She received performance awards for her work.
- Prior roles include positions at Right Source Marketing Solutions and Land Sky Engineering, where she performed tasks like maintaining customer databases, making collection calls, and training other staff.
- Anitha holds an M.CA and B.Com and is proficient in English, Telugu, and Hindi. She
Ileena Fernandes is seeking a career that ensures dignity, good earnings, motivation, and upward mobility. She has over 6 years of experience in digital marketing, operations management, project management, and data maintenance. She holds an Advanced Diploma in Digital Marketing and a Master's degree in Information Management. Currently she is an Associate Process Manager at eClerx Services Ltd, where she manages a team that handles digital marketing operations for a large technology client.
This candidate has over 15 years of experience in process operations and client management. He has extensive expertise in streamlining business processes, implementing quality standards, and leading teams. Some of his accomplishments include transitioning transactional and analytical processes onsite and offsite, reengineering existing processes, reducing headcounts, and playing a major role in business controls. He is proficient in ERP systems like SAP and Oracle and has worked in a Citrix environment.
1. SANJAY SIINGH
address: 2T-402, AWHO, Greater Noida, U.P. – 201308
Email: 1234sanjay@gmail.com,sanjay_75s@yahoo.co.uk
Mobile: +91 9953964786
Professional Objectives:
To obtain challengingtasksand professional position thatwill allowme to gain experience in building/analyzing
diverseand challengingsolutions.I amambitious,self-assured and congenial individual with high standards of
performance.
SYNOPSIS
A result oriented professional with around 10+ years of experience in the areas of Operations
Management, Cost Management, Process Management, Client Servicing, Team Management in the
Service industry.
Currently associated with Capgemini from the last 5 years 7 Months, previously named as iGate Global
solution and in the beginning before accusation Patni computer systems.
Proficient in managing Cost control, Process Operations, developing Procedures and Service Standards.
Resourceful at maintaining relationships with clients to achieve quality product and service norms by
resolving their service related critical issues.
Well versed with Process Flow of Operations.
Possess strong insight of Insurance.
Excellent interpersonal, communication &organizational skills with proven abilities in customer
relationship management and planning.
CORE COMPETENCIES
Operations Management
Currently handling Claims team. The customer is US based and the client is Highmark.
Managing customer service operations inclusive of implementing short / long term plans; managing
teams with focus on excelling business targets & service delivery metrics.
Assessing customer feedback, evaluating areas of improvements & providing critical feedback.
Preparing MIS reports & other statements with a view to apprise management of Process operations and
assist in critical decision-making process.
Quality Compliance
Setting out quality standards for various operational areas, ensuring a high-quality customer
experience, while adhering to the SLAs and work processes.
Creating awareness for driving the process improvement strategy & methodology and ensuring
maximum operational efficiency.
2. Cost Management
Managing service operations in lieu with short / long term plans; managing operation with focus on
excelling business profit targets & service delivery metrics.
Documenting and analyzing the reports for productivity and preparing MIS reports with a view of
controlling the cost and improving the cost management and profitability of the process.
Client Servicing
Managing service operations for rendering and achieving quality services; providing first line customer
Support by answering queries & resolving their issues, ensuring minimum TAT.
Assessing customer feedback, evaluating areas of improvements & providing critical feedback to the
associates on improvements and achieving customer satisfaction matrices.
Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
Process Management
Mapping client’s requirements; assisting in developing, implementing and transitioning, customizing
Processes in line with the guidelines specified by the client.
Implementing Standard Operating Procedures, Manuals to facilitate smooth functioning of process,
ensuring conformance to Service Level Agreements.
Team Management
Training & monitoring performance of the team members for maintaining excellence in the process
Operation.
Creating and fostering a healthy environment which facilitates high performance of team members and
accomplishments of organizational goals.
ORGANISATIONAL EXPERIENCE
Since Aug’2010
Capgemini, Noida
3. Assistant Manager
The Accountabilities
Keeping a track of the employee’s database and maintaining the leave of the team depending on the
Volume trend vis-à-vis the team strength.
Responsible for appraisals and all other performance related activities of 45 employees reporting.
To suggest new business or growth within campaigns through the delivery of value added services to
Client.
Coordinating and managing a team of 45 members and motivating them to perform at highest energy
Level.
Working as an interface between the management and the team.
Monitoring the process as per quality parameters, ensuring maintenance of quality and exercising
Quality control over the functions of the team.
To continually evaluate the effectiveness of the Teams by measuring all aspects of team’s performance
through call monitoring, floor walk & calibration.
To maintain the attrition level to the minimum through maintaining high employee motivation level &
continuous employee development.
Ensuring that the revenue generating targets are achieved.
Leading and managing the team to ensure all campaign delivery targets are achieved and exceeded
within defined budgets.
Managing day to day relationship with clients.
Responsible for the delivery of resource and forecast hours, achieving both planned and unplanned
absence targets and keep attrition level at the minimum.
Managing all campaign adherence measures in order to maximize productivity.
Ensuring periodic updates on training and career development.
Managing and escalating poor performance and disciplinary issues.
Tracking and updating process CTQs and Standard Operating Procedures (SOPs).
Synchronizing with support functions for Payroll, HR, Facilities and Transport Issues.
The Attainments
Has put in excellent efforts in terms of perking up the revenues of the process in harmony with excellent
client satisfaction and employee satisfaction.
Awarded many a times – Retention Champ, Exceptional Performer on the organizational level.
Got Excellent rating in this appraisal.
Spoke of the Process for Engagement Activities.
29th
Jan’07 – 15th
Oct’08
UHG, Gurgaon
Senior Claim Specialist
Processingof Medical and Hospital claims in Facets was the primary responsibilities,however due to my exposure
to health carein IBM and good analytical skills on Excel , I was assisted to assistmy assistantmanagers in the terms
4. of inventory allocation and pendingtransitionsreview,and preparingeasy to understand cheat sheet’s. Also I
helped my peers and juniors in theterms of floor mentoring and conductingrefresher scissions.I was also asked to
provideinputs duringthe clientcalls dueto my good subjectknowledge.
The Accountabilities
Actively involved in training the team which involves imparting the processing knowledge and keeping a
track of the updates received from the customer based in US.
Conducting monthly assessment of the knowledge and understanding of the team and giving requisite
Training and Feedbacks to the ones found lacking in it. .
Trainings
Insurance Overview.
Negotiation and Feedback giving skills.
Effective Communication for Success.
25th
Jan’05 – 25th
Jan’07
IBM Daksh, Gurgaon
Executive
Its a high end US based Health InsuranceClaimAdjudication Process for Fortune100 Insurancemajor of the US
named ‘Aetna’.
The Accountabilities
Meeting Client Matrix in terms of production and quality.
Working on several process enhancement projects.
Handling Queries and providing training on the same.
Working as a ‘Second Look Processor’ for a special category of claims and handling the rework project.
Handled claims of Special Handling Level One.
The Attainments
Achieved Level 3(highestlevel) in claimprocessingby maintaining therequired production and quality targets
continuously for 10 months.
Rated as Best Performer in the category ‘Live Wire’for deliveringexceptional performance duringthe period
November 2005.
Rated as the ‘Super Talented Achiever’ duringthe period June 2008.
Appointed as EX ClaimExpert.
2nd
Feb’04 – 31st
Nov’04
5. Alpha Thought Technologies
Executive Admin Operation
It’s a US based Health Insurance Process Specialized in medical Billing,Codingand AR Followup (RCM)
Initially joined as a Claims Executiveand was primarily doingpayment postingand charge postingand later on
promoted to executive admin operation.
The Accountabilities
KRA includes payment and charge posting.
Downloadingall thefiles from FTP servers and runningthe scriptto load
The data into the system and sending back all the completed work to US
Running the shell scripts to load and manage the data into the systems
The Attainments
Automated lot of manual work trough scriptwritingto feed and run manually command in the system.
Professional Qualifications:
MCM (Masters in Computer Management Equivalentto MBA (Information technology)) From Dr. D Y Patil College
affiliated to Pune University.)
1999 : Bsc Gen Gp A form Delhi University.
Computer Skills :
Have good knowledge MIS includingMS –EXCEL AND ACCESS
Oracle,PL-SQL, Visual Basic 6.0 and UNIX Shell Scripting.
Hobbies and Achievements:
I have very diverseinterests which includes reading Books,Newspaper and Playingany games which keeps me fit
and involved in my weekends, I was also partof NCC Naval Academy and have done raftingand Scuba Diving.I
was a national level athleteand won many prizes for my school and college.
Strengths :
I am very friendly and full of energy; I have this great ability to energize people around me and enthusiastic about
things I do. Also I can learn things quickly and Withstand the heat and can handlestress with lotof confidence.
Educational Qualifications:
Class X : All India Senior Secondary Certificate Examination
Passing Year : 1992
Class XII : All India Senior Secondary Certificate Examination
6. Passing Year : 1994
Personal Profile:
Date of Birth : 26th
December, 1975
Passport : Acquired
Credentials : Will be produced on request
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Declaration I hereby declare that the information above is true and to the best of my knowledge
(Sanjay Singh)