Santosh Shinde is seeking a position that utilizes his 10 years of experience in telecom services and automobiles. He currently works as an Activation Officer at Aircel Ltd. in Nasik, where he oversees activation processes and ensures documentation quality and compliance. Previously, he held roles at Tata Teleservices, Mahindra Logistics, and other firms where he managed teams, processed orders, and ensured targets were met. Shinde has a B.Com degree and proficiency with SAP and Microsoft Office. He has received several performance awards throughout his career.

1. SANTOSH SHINDE
House No.17, Nr Satyabhama Sudan. Behind Kalika Mandir Old Agra road Nasik.422002
Date of Birth: 12 Nov 1982, Married.
Mobile: +919604838220, 8087469999
Email: santosh.shinde1@rediffmail.com
OBJECTIVE
To work in an organization, this gives higher performance awards, which will
justify my educational qualifications, relevant experience, knowledge and skills and
inherent capabilities possessed by me.
EXECUTIVE PROFILE
 Qualified B.com offers Total 10 years of experience in Telecom service and the Automobile
Industry
 Functional Area Telecom Service / Logistics / Materials / Commercials
 Currently spearheading the efforts of AIRCEL.LTD in Nasik.
 Energy-driven motivator & optimistic individual with immense zeal and enthusiasm to
accept and meet challenges in the competitive environment.
 A team player with successful track record in guiding performance levels of team.
 Excellent analytical skills with exceptional talent for problem solving through reasoned
thought processes, excellent in track record for employer satisfaction, ability to work
independently.
 Target and achievement oriented with an ability to take up challenges and perform in
changing work environments.
CORE COMPETENCIES:
Key Skills & Specialization : Inventory Control, Process of SIM Activation, MIS Reporting
, Document Processing, Analytical Skills, Spoke Supervision, Operation Executive.
SD Modul SAP ( Harmony Production Server ) , Service Audit & System Training
PROFESSIONAL EXPERIENCE CURRENT
AIRCEL LTD. NASIK AS ACTIVATION OFFICER SINCE FROM 5TH OCT-15 TO TILL
• To educate and sensitize the Sales Team for improvement in acquisition &
Documentation process helping to increase compliance scores in monthly subscriber
Verification audits & ensure minimal penalty.
• Tracking of activation in Prepaid inflow of documents, process adherence, quality of
Docs for all touch points and channel partners as per Term requirements.
• To monitor subscriber activation & verification process and sensitize/educate all
concerned in this regards.
• Maintaining the MIS updating and reporting the same on daily basis to Zonal Branch
Manager and the entire Sales & CS team.
• Activation of daily received CAF’s from distributor point.
• Monthly Visit to Retail/App/Distributor Point.
• Achieving KPI
• Activation VS CEF Submitton on D-0 Above 90 %
• Ensuring same day CAF submission >85% and maintain >95% activation TAT.

2. TATA TELESERVICES ( M ) LTD. ( TTSL ) NASIK AS ACTIVATION OFFICER SINCE FROM MARCH-15 TO
4TH
OCT-15
PROFILE
• Monitoring Prepaid CAF Pendancy / Prepaid OG barring.
• Communicating to distributors and customers about DOT terms and audit.
• I will ensure that every activation caf reach to board within seven days and verification
should be positive 100%
• I will ensure that if new distributors on board training will give about caf management
& DOT policy.
• Ensureing End to end free flow of the process.
• 100% caf Audit Report & Scrutiny, Scanning & processing for Order entry & scanning
caf through Vendor.
• Responsible for physical signoff of all activations (check all the mandatory fields are
filled before sign-off)
• Ensure & Report any discrepancies on a daily basis to CSD HEAD, Partner and Circle
Activation Lead. Oversee service provider staff.
• Ensure & Archive to the Monthly KPIs adherence in the Centre.
MAHINDRA LOGISTICS – NASIK AS OUTBOUND OPERATION EXECUTIVE. SINCE FROM NOV-11 TO FEB-2015
PROFILE
• Excise Invoicing in SAP system. (System Application Products).
• Billing, LR updating, allocation distributes to transport gate pass.
• Paper documentation (Excise invoice, from22, CR Temp.)
• Maintain the stock of the materials.
• Locate the material in a fixed location
• Use the FIFO method to utilize the material or dispatch depends.
• Give the demand of the material short.
• Use to make the material available in time JIT ( Just In Time )
• Use to make a study of Fast & slow moving materials
• Reposting to MIS & Daily Report Senior Manager & Concern Department.
PREVIOUS EXPERIENCE YEAR 2005 TO 2010
 LEAD CORPORATE MANAGEMANT COUNSLTANCY HYDRABAD.( Nasik Branch ) As Spoke
Supervisor
 KARVY DATA MANAGEMENT SERVICES. ( Nasik Branch ) as Spoke Supervisor
 TATA TELERSERVICES (M) LTD. As Executive, processing OE & CV., Nasik & Dhule Branch
 MONARCH SERVICES. As Team Leader, processing OE & CV.
PREVIOUS JOB PROFILE
• Handling 10-member team in the regular day-to-day work, which includes customer
verification, address verification, collections.
• To insure <1% Error in Order Entry.
• Recruitment & Training of Oder Entry / AVCV executives.
• Processing of various Customer Agreement Forms, documents.
• Postpaid, Prepaid audit against Address and Customer Verification respectively.
• Ensuring the order entry, activations and work order dispatch within SLA.
• Building Customer service Infrastructure in all the location in Nasik Cluster, Dhule,
Malegaon, Jalgaon, Bhusawal and Niphad.

3. • Co-ordination and guidance to Remote location executives for smoother
operations.
• CAF Management: Ensuring 100% CAF dispatch for scanning of documents.
• POS audit before activation, pre bill generation audit to ensure accurate billing.
• Various audits related to Order Entry such as order entry errors, activation cycle time &
Documentations.
• Ensuring 100% achievement of the collection targets across the cluster.
• Ensuring benchmark achievement in all the buckets from 0 to 90 & 90+
• Controlling the bad debts & Churn at the specified target.
EDUCATIONAL & PROFESSIONAL DEVELOPMENT
 S.S.C. With 49.00% from S.S.C. Board Pune [1999-2000]
 H.S.C. With 58.67% from H.S.C. Board Pune [2002-2003]
 B.com.with 57% from Pune University [2006-2007]
PROFICIENCY IN COMPUTERS
M.S. Office, Center for Advance Computer Technology (DOESCC) & MS-CIT,
SD Modul SAP ( Harmony Production Server )
Achievement:
• Awarded for best performance in September 2013 ‘Champion of The Month’
by Mahindra Logistics Ltd.
• Awarded for best performance in February 2015 ‘Champion of The Month’
by Mahindra Logistics Ltd.
• Best performance in June 2015 ‘On the Spot Award’ by Tata Teleservices Sevices
Ltd.
• Contast on ROM Archive the Target for Best Performance in April 2016 Top 10
AO ( 4th
Rank ).
SANTOSH SHINDE