Rajsekhar Pulivarthi has over 2 years of experience as an Order Processor and Account Specific Representative for Dell clients through Sutherland Global Services. He is responsible for managing multiple backend processes and ensuring customer requirements are met on time. Notable achievements include receiving awards for exceptional performance during peak times and maintaining 100% quality. His roles include being a single point of contact for ANZ test and cloud orders and transitioning several processes from other locations to India.

1. Rajsekhar Pulivarthi (Dell Order Processor)
Mobile: +91 8008003639 - Email id: raja.pulivarthi@gmail.com
SENIOR LEVEL ASSIGNMENTS: ASR ROLE (ACCOUNT SPECIFIC REP)
Professional Synopsis:
• Currently working with Sutherland Global Services as ASR – Order Processor for DELL
clients.
• An overall 2+ years experience in Order Processing as well ASR role in current organization.
• Responsible for the management of multiple processes directed towards strategic business and
other organizational objectives.
• Extremely focus on Customer Requirement and processing it on time.
• Interact well with people of diverse backgrounds, professional and technical levels.
NOTABLE HIGHLIGHTS ACROSS THE TENURE:
• Earned Extra Mile Award (twice) for exceptional handling of backend process (Nontechnical
and Credit posting).
• Got Appreciations letter from DELL Team for Extraordinary work on peak time with 100%
quality.
• Single Point of contact for ANZ Test and Cloud orders.
CORE SKILLS
Domain Skills:
Service Management Service Delivery Management Resource Optimization
Team Management MS-OFFICE
DTP Hardware & Networking

2. Service Operations Escalation Management
Functional Skills:
Service Delivery (International Clients)
• Run Day to day operations of Dell(Order Processing).
• Own and meet all customer deliverables from customer standpoint and DELL
requirement.
• Drive project taking inputs from business & other team as applicable.
• Participate/Conduct all periodic reviews and status reporting, SDC reviews, and
other agreed upon metrics and deliverables with client.
Service Management (Domestic Clients)
• Relationship Management
• Order Processing
• Cloud Management.
EMPLOYEMENT DETAILS
Since Feb ‘14 with Sutherland Global services as Order Processor.
Highlights: Oct’14 – Promoted as ASR L-2 in ANZ PLE Operations.
• Handling 100 Accounts & 350+ companies of DELL.
• Reaching 100% Quality and Order Processing Accuracy.
• Stabilized an efficient team, built motivation among the team and lead them
effectively.

3. • Ensured regular follow-up with IT and ensured the closure of issues with in timelines
and delivered the service to the client with in TAT.
• Stabilized a dedicated QLD team and ensured all kinds of QLD operations having
completed it with accuracy eradicating errors prophecy and deliver to the Client.
• Handled International service delivery (Email Process, Backend & Complaint
Management)
• Monitored, measured client & process KPI’s, analyzed progress of process,
communicated and distributed information pertaining to progress of the process to the
Client & senior management.
• Collaborated with virtual teams to ensure that the services are delivered in a timely
manner at the customer location. Communicated with relevant teams any changes at
the customer location or process/requirement.
• Acting as single point contact for customer till successful handover of services.
• Single Point of contact for ANZ Cloud Services
• Sucessfully Trasitioned the Cloud process from Australia to India
• Played a key roles in ANZ OP transition from Peang to India
• Single Point of contact for ANZ Test Process.
• Played a key role Transition of OP Process from Casabalnca to India
• Key Player in QLD Order processing
• Specilized in handling High value orders
• Specilized in handling Escalations
• Highly Trusted by ANZ Sales
Worked as sales executive in INDIAMART INTERMESH LTD
• Have to fix appointments with the MD’s of SME’s
• Have to explain about our product.

4. • Have to convince them to become our clients.
• Have to satisfy the clients with our Product.
Worked as Area sales Executive for FERRO INDIA PVT LTD
• To check the distribution of the product
• To check the Quality of the product
• To maintain relationship with shopkeepers
• To check the work of sales team
Relationship Management
• Acts as the leading role for all critical orders having completed it with error free.
• Capture customer requirements and took it as high priority at the time of order
processing.
• Undertakes identification of root causes and the development/implementation of
associated action plans to maintain/improve customer delight.
• Provide feedback of the customer expectations to the respective process owners.
Key Contributions:
• Pleayed Key Role in Many Situations
• Supported the business when ever required
• Highly Trusted by ANZ Sales

5. • Key Player in the Team
• Highly appreciated by Higher Management For the Hard work and Efforts
CERTIFICATIONS
• M.B.A from NRI Institute affiliated to J.N.T.U University.
• Post Graduate Diploma in Computer Application from Megabyte computers.
• B.Sc (BIO-TECHNOLOGY) from ASN Degree College in Tenali from Nagarjuna University.
CERTIFICATIONS
• Type Writing Lower Grade(English) 30 w.p.m .
• Certified in PGDMA
PERSONAL DETAILS:
Name : P.RAJASEKHAR
Father’s Name : Babu Rao .P
Date of Birth : 29-08-1988
Gender : male
Marital Status : Unmarried
Languages known : Telugu. English, Hindi.
Hobbies : Listening music, Driving car, Browsing internet.
Contact Number : 8008003639
Address for Communication : P.RAJASEKHAR
S/o Babu Rao.P,
C/o Vasanthapushpam(retd),
Kolluru (p.o) & (m.d),
Guntur (Dist.)-AP.
Pin:-522324

6. DECLARATION
All the details furnished above are true and correct to the best of my knowledge and belief.
(P.RAJASEKHAR)

7. DECLARATION
All the details furnished above are true and correct to the best of my knowledge and belief.
(P.RAJASEKHAR)