1. Luciana Lobo da Costa
Calgary Alberta T2R
587-966-3164 / lucianalcosta@gmail.com
SUMMARY OF QUALIFICATIONS
 Over 5 years of front desk and office experience working in a health care setting
 Good sense of organization, adaptability and professionalism
 Thrives in a fast-paced work environment
 Attention to detail with experience in handling confidential information
 Proficient in Windows, Word, Excel and email
 Ability to work independently or as a team
 Excellent interpersonal and communication skills
 Fluent in English, French and Portuguese
PROFESSIONAL EXPERIENCE
Customer Service/Sales Price Coordinator 2016 – Present
London Drugs www.londondrugs.com
 Process and receive payments of clients' purchases
 Provide information about products when required
 Organize and stock products on the shelves
 Process returns and/or exchange products for customers
 Answer and relay about 5 to 10 phone calls per shift
 Print, organize and send daily reports to the Head Office
 Input data in the spreadsheet in order to maintain the daily count of all Transport
tickets/passes sold in the store
 Count and balance the tills
 Make bank deposits and order money from the bank whenever is needed
 Print labels/signs and place them by the products on the shelves daily
 Input and change data within internal databases
 Place office supply orders to all departments of the store

2. Medical Receptionist 2004 – 2015
Sarah Hospitals of Rehabilitation www.sarah.br/en-us Brasília, Brazil
 Provided customer service by greeting, registering and updating over 300 patient's
demographic information every day and tracked their personal information within
internal databases
 Registered and identified all visitors to the hospital utilizing visitor badges in order to
maintain a safe and secure facility
 Operated telephone communication systems receiving and screening over 100 of
internal and external calls per day, quickly directing inquiries to appropriate contacts
 Coordinated medical team schedules (psychologists, physiotherapists, nurses and
speech therapists) and assisted physicians when necessary
 On boarded, trained and supervised approximately 2 new staff every year, in order to
develop an effective administration team
 Managed internal schedule software to book appointments, request medical reports
for patients and other administrative tasks related to the hospital and patients services
 Maintained and organized patient exams results and documentation by digitizing
documents in order to improve data accessibility by medical staff
 Placed office supply orders for receptionist team over 6 staff
English Teacher 2000 – 2004
CNA, CCAA – English as Second Language Schools São Luis, Brazil
 Taught and instructed English for classes with 10 to 14 students of different ages
 Explained the structure and content of the English language including the meaning
and spelling of words
 Used music and video as part of the process to improve listening skills and to learn new
vocabulary and worked with different types of texts in order to improve reading skills
 Evaluated their oral and writing skills using role play as part of the process
EDUCATION
Microsoft Excel Training 2016
CEGEP Saint-Foy Quebec city, Quebec
French course 2015
Laval University Quebec city, Quebec
Diploma in Education: Portuguese and English Languages 2004
Centro Universitário do Maranhão São Luis, Brazil