1. ELISABETH VASCONCELOS
Northolt,Middlesex
Mobile: 07510389232
Email:e.mvasconcelos@hotmail.com
PROFILE:
An enthusiastic hard working Customer Service Executive and Team leader with
over four years’ experience in the marketing and public sector, strong interpersonal
skills and the ability to liaise effectively with people at all levels. Very capable of
working effectively both independently and in team environment, Also fluency in
French and Portuguese.
CAREER:
LEBARA LTD:May 2011-November 2015:Customer service executive/Team
leader
 Dealing with customer enquiries by telephone or email.
 Assisting the manager with daily supervision of twenty customer service
advisors
 Dealing with billing enquiries and investigating all issues raised
 Ensuring that customers problem is brought to a satisfactory conclusion.
 Handle the tasks of preparing and maintaining accurate filing system and
call log/database for all customer inquiries.
 Handle the tasks of providing positive customer service by responding a
high inbound-call volume.
 Informing customers of all latest products and services.
 Contribute and participate in team meetings.
 Inspired each and every team member to perform and produce their best
 Attempting to resolve all enquires on first contact with the caller.
 Adapt tone, language and style for different customers and situations
when needed.
 Issuing refunds or compensation to customers.
ITLS:Interpreter/translator:2010- present.
 Assisted NHS and Council services with requests to elicit information and
interpret for non native speakers and translate key documents when
required.
 Working with Social Services and Child Care to interpret cases Child
Placement, Education, challenges with family groups, counselling,
integration and support.
Ipsos Mori Company Market Researcher/ Translator 03/2007- 01/2009

2.  Deployed efficient communication techniques in gathering information
required for research by interviewing and eliciting various target groups in
meeting set objectives.
 Managed non-native speakers by tailoring telephone and face to face
interviews to suit their disposition in order to ensure quality input required
for research.
 Proactively verified the value of received information by reconfirming
answers with the individual
 Documented and uploaded all information into the required system
enabling further reports and analysis.
QUALIFICATIONS
July 08: Youth Worker certificate
 March 2011 – Equality and Diversity level 2 certificate:Vision2learn
SOFTWARE COMPETENCY:
Microsoft Office
HOBBIES
Socialising with friends and family and reading
REFERENCES
On request