Lafifa Tanzila Rahmin Khan has over 7 years of experience in customer service, training, and quality assurance roles. She holds a Bachelor's degree in Environmental Science and Management and is currently pursuing an MBA. Her resume outlines her educational background, skills, work history in various positions, and provides contact information for two references.

1. RESUME OF LAFIFA TANZILA RAHMIN KHAN
Date of Birth: 15th
June, 1982
Nationality: Bangladeshi by Birth
Religion: Muslim
Career Experience: 7 years.
E-mail address: lafifa.env@gmail.com, lafifatanzila@outlook.com
Core Competencies
 Effective Communication skills;
 Good Observation and Analytical;
 Data Collection and Analysis;
 Problem Analysis, Troubleshooting & Problem Solving;
 Decision-making;
 Planning and Organizing;
 Presentation skills.
Computer Skills
 MS Office (MS Word, Excel, Power Point etc.);
 Internet browsing;
 English & Bengali Typing;
 Frequent in Email correspondence. Etc.
Skills, Professional development and Training
1. Emotional Intelligence for WORLD CLASS Leaders;
By Dr. Naomal Balasuriya , Success Factory;
2. Effective Oral and Written Communication
By JIshu Tarafdar, Prothom Alo Jobs;
3. Telephone & Office Etiquette
Organized by BDJOBS;
4. Key Account Management
Organized by BDJOBS;
5. Global Incoming Communication Process
Organized by BVCPS BD LTD;
Career Goal
My Goal is to enhance the value of quality works in the company having the career in a reputed Educational and
Training Institute where my professional approach, efficient supervision and hard work will be utilized effectively as
a responsible personnel.
My reliability, communication skills, responsibility and friendly nature are assets I would bring to the work. I have
strong organizational and administrative skills with the ability to work independently and use my own initiative. I also
have the proven ability to prioritize the necessary step to be taken whilst under pressure meeting tight deadlines.
Profile Statement
A skilled Customer Service, Social and Environmental Compliance professional with over 4 years experience on
Quality Assurance Service in around 6 years career. I have the proven track record in resolving and reducing customer
complaints and meeting customer service level agreements. I understand the responsibility for successful strategic
initiatives to improve team productivity and team motivation and operate team as well. For the organization benefit
my approach is decisive action-orientated in successfully completion of the customer service function. Proven
interpersonal and motivational ability ensure a strong team approach and the attainment of maximum performance
levels and productivity. I am dedicated professional with the ability to obtain outstanding results in a challenging
environment.

2. 6. HR Training
By Parvin S.Huda, BDJOBS;
7. Brand Marketing for Corporate Mindshare & Success
By Aftab Mahmud Khurshid, Prothom Alo Jobs;
8. Internal Auditor Training on ISO 9001 QMS & 18001 OHSAS from Bureau Veritas by Mr. Golam
Kibria.
Work Experience
1. Trainer
(Experienced Professional in Teaching & Training)
Job responsibilities
• Coordinate in Different Training Programs (as Institute Communicates);
• Develop & Prepare Teaching, Training material;
• Conduct the class, slots on Corporate Communication - Formal & Informal, Morals & Etiquette;
• Provide Educational Guidance;
• Counsel as per Institutes' requirement; etc.
2. Assistant Program Coordinator
(Student Training Program)
MQ Mission (Silva Ultramind ESP System)
November 2013 – September 2015
Job responsibilities:
• Conduct Special Training for the Children (10-14 yrs);
• Prepare Class, Course, Seminar & Program Presentation;
• Counsel the Students to concentrate and be more attentive in studies, learn faster and proper utilization of their
creative mind;
• Attend all the Program, Seminar & arrange the necessary facilities for the participants;
• Arrange the Program facilities, receive the Participants with Cordial Manner;
3. Volunteer Executive
The Experience Academy (An Institute of Parveen S. Huda)
Feb 2014 – Jun 2014.
Job responsibilities:
• Promote Training Events online & in Universities;
• Reach the core need of the students;
• Facilitate the Training/Event;
• Consult with the students.
4. Coordinator, Inspection, Audit & Assessment Services
Bureau Veritas Consumer Products Services (Bangladesh) Ltd
July 2011 – August 2013
Job responsibilities:
• Coordinate the Social Audit request from Clients via our abroad offices;
• Handle Overseas & local communication regarding the request;
• Identify and Work on the development needs;
• Prepare client’s weekly/monthly increased business scenario & improvement status of the audit;
• Analyze data to identify strategies for improvement of service and productivity;
• Resolve escalated customer service issues.
5. Customer Service Executive
Bureau Veritas Consumer Products Services (Bangladesh) Ltd
November 2009 – July 2011
Job responsibilities:

3. • Communicate with customer to provide their required information on textile and apparel testing procedure,
requirement, price etc. ;
• Performed efficient troubleshooting of account issues ;
• Established comprehensive customer data base for top clients;
• Co-ordinated focus groups and customer satisfaction surveys;
• Recommended improvements in service procedures;
• Coached new recruits; etc.
6. Key Account Manager
H & H Corporation
December 02, 2008 - November 05, 2009
Job responsibilities:
• Worked in publishing BGMEA Members' Directory 2009-2010;
• Discuss the features in BGMEA Members' Directory;
• Offer the quotation & negotiate the advertisement price;
• Promote the Directory with a remarkable business; etc.
**Additional Experience:
i) Qtex Solutions Limited,
Manager, Administration & Training
August 05, 2014-November 13, 2014
Job responsibilities:
It was Contractual work to set-up the Training Team for Environmental Awareness Training and Administration in
their New Office.
ii) Renaissance Consultants Ltd (RCL),
Documentation Executive
Job responsibilities:
Here I work exclusively in HR Consultancy meeting of RCL (specially of Parveen S. Huda) with the Client to
Document the discussion; also work in the Training/Workshop etc. to document the event. This is my Voluntary
service to keep up the refreshed knowledge.
Academic Qualification
• The People's University of Bangladesh
MBA in Management, Enrolled;
• Independent University, Bangladesh
BSc. (Honors) in Environmental Science & Management, 2009.
Personal Information
Father’s Name: Col. Muhammad Labib Uddin Khan (Retd.)
Occupation: Retired Armed forces Officer.
Mother’ Name: Lt. Col. Sufia Begum (Retd.)
Occupation: Gynecologist.
Siblings: i) Lailun Nahar Khan (Eldest Sister): Masters in Marketing
ii) Shihab Uddin Khan (Elder Brother): Business Man, also studying LLB.
References

4. 1. Moad Hossain
Ethical Compliance Manager,
OTL Brands Limited,
Contact# 01672100605
Relation: Professional.
2. Shamsuzzaman Khan
Director,
Bangla Academy, Dhaka,
Contact# 88028619577 (Office)
Relation: Relative.