Betzaida Rosado has over 5 years of experience in office administration, customer service, and staffing roles. She has strong skills in Microsoft Office, communication, organization, and is bilingual in English and Spanish. Her most recent role was an On-Site Supervisor and Dispatcher for Brickforce Staffing where she assisted employees, processed payroll, organized temp assignments, and maintained employee records. She holds a diploma in Information Processing from Keyskills Learning Inc.

1. Betzaida Rosado
521 Ridge Road
Lyndhurst, New Jersey 07071
betzyrosado@hotmail.com
732.803.7642
SKILLS Well organized individual that possess great interpersonal and managerial skills.
Knowledge of MS Word, Excel, Internet Explorer and Acrobat; Trained in Teacher’s Assisting;
Strong Communication and Customer Service Skills; Bilingual; English /Spanish
EDUCATION Keyskills Learning Inc., Jersey City, NJ
Diploma-Information Processing- 7/2010 G.P.A:4.0
Essex County Vocational School, Newark, NJ (Diploma)
EXPERIENCE Brickforce Staffing Passiac, NJ OCT 2011 – Present
On-Site Supervisor
• Acting as a liaison between the agency and client
• Running and updating daily reports and files
• Processing payroll on a weekly basis
• Maintaining an accurate employee telephone list and other necessary databases
• Assisting employees with routine personnel related questions as the first point of contact for
employee related issues
• Assisting with orientation programs and materials for managers and employees
Dispatcher
• Organizing and sending temps out to work
• Updating daily files on Microsoft Excel
• Assisting with the recruitment functions including screening resumes and scheduling
interviews
• Assisting candidates with the application process, such as filling out I-9 and W-4 forms
• Maintaining confidentiality and security of employee records and files
• Answering busy phone lines and directing them as needed
• Performing office services such as filing of documents, duplication, and stocking of supplies
• Handling associate paperwork including Background and Reference check and New Hire
paperwork
Serratelli Hat Company, Inc. Newark, NJ FEB 2011 – OCT 2011
Accounts Receiver/Accounts Payable
• Clerical duties such as:
• Answered phones and directed calls to appropriate parties or took messages
• Performed general office duties such as typing, sorting mail and operating office machines,
such as photocopiers, scanners and voice mail systems
• Filed and maintained records
International Transport Solution, Carlstadt, NJ JUNE 2007-2008
Customer Service Representative
• Conference with customers by telephone or in person to provide information about products
and service, entered orders, canceled accounts created new files for incoming students
• Organized and pulled student files
• Prepared packages for workshops
• Made copies and put together brochures

2. • Answered and routed phone calls to various departments as well sent faxes throughout the
University