• Working as a 1st level Engineer and also a part of Monitoring team. • Service quality alarm surveillance and responsible of doing 1st level analysis all minor and major faults. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration/resolution.

1. CURRICULUM VITAE
Sunil Sharma
Address: E-Block, Pratap Vihar, Ghaziabad
E-mail: sunilsharma22aug@gmail.com
Phone No: +91-9716146156
Career Objective:
Seekingachallengingpositionwherethe knowledgeI have gained can be utilized for the development
of the organization. My aim is to work in an organization which would not only provide me with the
avenues for harnessing my skills but also provide me with opportunities of handling problems of a
diverse nature.Ibelieve thatacareerin yourorganizationwill be professionallychallenging,emotionally
satisfying and financially rewarding.
Areas of Expertise:
 Incident Management
 Event Management
 Problem Management
 Change Management
 Application Support
 Troubleshooting
 Operations & Support functions of IT Data Center services.
 IT Network Infrastructure
Professional Experience:
Total Experience: - 3.8 Years
1. Organization: - Ericsson India Global Services Pvt. Ltd. March 14’ - Present
Position: - Engineer – 1st
level Assurance
Working Period: March 15’- Present
Client: T-Mobile
Roles & Responsibilities:
 Working as a 1st
level Engineer and also a part of Monitoring team.
 Service quality alarm surveillance and responsible of doing 1st level analysis all minor and major
faults.Role istoperformthe surveillance activities and ensure that all the events on a network get
escalated to the relevant function within the stipulated time period for restoration/resolution.
 Monitoring customer servers through Solarwinds, NetCool, and HPSIM.

2.  Key Technologies: - Linux, Solarwinds (Server and Application Monitor Module), NetCool, HPSIM,
Putty, vSphere Client, Filezilla, VPN, OneTM, ITSM-Remedy.
 Monitoring the server and their services behavior with the help of Solarwinds and NetCool, like: -
DiskSpace alerts,Physical MemoryAlert(RAM),CPULoad alert,Swapusage alertand many more as
configured by server owner.
 Monitoringthe hardware forall the HP serversthrough HPSIM, like: - Switches, Networks, Storage,
etc.
 Using Putty to access the nodes to fetch or find the proper report of node and to troubleshoot the
server.
 Using vSphere Client to access the hypervisors or we can say that to access the VM’s at a time
running the hypervisors.
 Using Filezilla to send the files to customer or upload the files on the servers. It’s easy to handle.
 Using VPN to connect or access the customer network.
 Using OneTM and ITSM to create and assign the tickets or incident numbers. Also, we can set the
progress steps over there which made easy to tackle the ticket history.
 Receivingthe issuesondifferentenvironmentslike Database,SAN,Linux/Unix,SAP,WebLogic,BSCS
and many more from our clients or from our monitoring tools.
 Doing 1st
Level troubleshooting, if not able to resolve the issue then transfer the issue to the 2nd
Level with proper clarification.
 Followthe processtogetthe issue resolve,take the follow ups to get an update and to resolve the
issue a.s.a.p.
Working Period: March 14’- Present
Client: Go-Open
Roles & Responsibilities:
 Working as a 1st
level Engineer and also a part of Monitoring team.
 Service quality alarm surveillance and responsible of doing 1st level analysis all minor and major
faultsinan operationsorganization.Role istoperformthe surveillance activities and ensure that all
the eventsona networkgetescalatedtothe relevantfunctionwithinthe stipulated time period for
restoration/resolution.
 Tools: - Nagios, NagiosQL, NetVault, OTRS, SVN, Bugzilla, ZCMS, PDL Management, SCCM Client,
Puppet Dashboard.
 UsingNagiosto monitorall the Ericssoninternal servers and their services, like: - Disk Space alerts,
Physical Memory Alert (RAM), CPU Load alert, Swap usage alert and many more as configured by
server owner and also to schedule downtimes for servers when they are in maintenance mode.
 Using NagiosQL to update the database for Nagios monitoring, such as Contact data, Contact
groups, to add Host, Host groups, Alarm settings and many more.
 UsingNetVaulttotake backupof severswhichare configuredonNagios,toloadand load the tapes,
to labeling the tapes, to take manual backups from job management, to fetch backup reports, to
maintain access controls, to check status of jobs, to restore the previous backup, to fetch the log
reports and many more.
 Using OTRS also known as Open Source Helpdesk Software, Use to create ticket for server alarms,
to raise Change request and also receive tickets from our customer to provide them solutions on
different issues.

3.  MaintainingSVN, it’s a Revision Control System to maintain current and historical versions of files
such as source code, web pages, and documentation.
 Maintaining Bugzilla, where our customer use this to track the bugs or bug-reports.
 UsingZCMS tool an ITTE tool to raise approvedportopenrequestsandtag withthe properzone pair
policy to track easily.
 Maintaining PDL management also or Group mail boxes to provide or revoke access.
 Domain joining, software deployment and service desk query handling for SCCMclient/VMware.
 TrackinginventorydetailsthroughPuppetDashboard,fetchsome software relatedinformation also
through this.
 Maintain DSR (Daily Status Report) of complete IT Infrastructure Datacenter and report it to
reporting Manager
Working Period: March 14’ – May
15’
Client: CRICKETWIRELESS (An AT&T owned company).
Roles & Responsibilities:
 Worked as a 1st
level Engineer and was also a part of monitoring team.
 Service quality alarm surveillance and responsible of doing 1st level analysis all minor and major
faultsinan operationsorganization.Role istoperformthe surveillance activities and ensure that all
the eventsona networkgetescalatedtothe relevantfunctionwithinthe stipulated time period for
restoration/resolution.
 Tools:- ServiceNow
 Service Now was using to monitor the Unix/Linux, Windows, Storage, Database tickets.
 Once we receivedthe ticketwe have toperform1st
Level testingand if issue is critical then forward
it to 2nd
Level SME’s.
 For Database tickets we have on-call SME’s and for rest we have a defined SME’s.
 Workingin24X7 shiftandwe have On-Shore andOff-Shore SME’stowhomwe needto assign these
tickets.
2. Organization: - IND INNOVATION PVT. Ltd. August 12’-January
14’
Position: - Engineer – Service Desk
Working Period:
Roles & Responsibilities:
 Good knowledgeandcommandinsupporting&troubleshootingof applicationsoverdifferent
operatingsystems-Linux(Redhat,Ubuntu) & Windows7.
 Key Technologies: - VNC, OTRS.

4.  Installationorkick start of Ubuntu (Linux Flavor) operating system with proper /, boot, /home and
swap partitions.
 Create LVM’s (Logical Volume Management) to manage logical volumes or file systems.
 Done troubleshootingandprovidedsolutionfor Bootfailure,KernelupgradationandData recovery.
 Sudo and Firewall (TCP wrappers & IP Tables) configuration.
 Troubleshoot TCP/IP network issues, including network access & VPN connectivity.
 Was handling client escalations, Remote Desktop support for resolving trouble tickets.
 Provided application support which was not running or having some other issues.
 Provided solution for “Group Policy Management “issue for windows.
 Done 1st
level troubleshooting for Java issue on Ubuntu.
 Done troubleshooting and provided many more solutions related to application issue or Ubuntu.
Attainments:
 Migrated 10,000+ users from Windows to Linux platform and provided them Windows as a VM.
 Supporting and maintaining availability of open source application like Thunderbird (Mail Client)
and Citrix Terminal Server.
 Maintained tickets and issues record on Open source OTRS tool.
 Coordinated Root Cause Analysis on bridge calls.
Academia:
Qualification College/School University/Board Year Of Passing
B.E. (CSE) SRCEM, Banmore,M.P. RGPV,Bhopal 2011
Intermediate(12th
) Govt. Gorkhi Hr. Sec
School
M.P. Board 2006
HighSchool (10th
) Shri Gauri ShankarHigh
School
M.P. Board 2004
Personal Dossier:
Date of Birth : 22-Aug-1989
Father’sName: Mr. Om PrakashSharma
Marital Status: Married
I, herebydeclare thatthe detailsprovidedaboveare complete andcorrecttothe bestof my
knowledge.
DATE: (Sunil Sharma)